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Amazing customer service!! - Neraj prasad
To all the team thank you for getting me the best vehicle even with my bad credit,Luke Michael chow,Jeremy and winson for doing paperwork so fast and efficiently.
Michael chow’s Knowledge on the vehicle amazed me and his customer service was the best,Thank you Michael!!!
Luke Gelech has been helping me when I was struggling with my credit and he has improved my credit score since than,to describe Luke in one word I would he is a “Magician“!!!!
Last but not the least Jeremy Kim,who stayed late to finish all the paperwork so that I will be able to take my new ride the same day and gave me so much of knowledge on which extra coverage to take on my new ride.
Overall my experience with Columbia Chrysler has been always the best,great customer service from the team!!!
You guys are the BEST!!!!
Kept informed - Drake
I did a factory order with brad smith get kept me up to date though out the waiting process and once the truck came in he found there was a problem with the paint on the roof of no fault of his or the dealer he didn’t try to hide it and was very up front with me about it with my options of what we could do to fix the situation he even answered me after hours and on his days off work if I texted him
Top Reviewed Specialists At This Dealership
Regular maintenance and advice - Leonardo
Matthew and Moises were very professional when I recently brought my Journey for a regular maintenanice and for make the arrangements to fix/change my GPS under warranty.
This was a regular scheduled service for a 2003 PT Cruiser - Dave
The service rep was Jim Harkness. He handled my scheduled visit with a thought to keeping my cost reasonable for an older model car. Service was quick. The waiting area works for me as it has counter tops that allow me to read, has an online computer access and a coffee machine. Cost was pleasantly low. I don't know the name of the mechanic.
1st Class Service - Great to deal with from start to finish. - Radar
Purchased a new 2019 1500 Ram Longhorn. I would highly recommend the team at Okanagan Dodge for their great service. My sales guy Konstantin was not only worked hard to find me the specific truck I was looking for, but when he found one, he was easy to deal with in negotiating a fair and reasonable price. Also, thanks to the guys in management Kaylton and Dave for their attention to detail and high level of customer service. Great team.
New vehicle purchase - Shulo
Highly recommend this dealership when purchasing as vehicle. Quick, effiencent and excellent service! Vehicle was ready when promised and cleaned perfectly. Excellent sales, parts and service.
If I could give 20 stars I would! - JaydeneandSharon
Stress free, no pushy salesmen, absolutely INCREDIBLE experience! They worked with me on my must haves and things I could compromize so that I walked out with my dream car! I learned so much about resale value and how the car loan process works and everything to do with buying a new car. My family has bought our last 6 vehicles from carter dodge and we will never go anywhere else. When my fiat (bought 2 years ago from carter) was stolen, carter was our first and only thought. The process was quick and stress free! Don’t go anywhere else, you won’t get nearly as good of an experience anywhere else. Thank you Gerry, Al, Paul and Pam! I can never thank you all enough.
Awesome - Derek
This is our second vehicle purchased at Northland and our sales man has been great. Ben goes above and beyond for his customers every time and we have not been disappointed. We will be returning for our future purchases.
Excellent purchasing experience - Don
WeI needed a vehicle to tow flat behind our MotorHome and found that the Jeep Grande Cherokee was one of the best rated cars for this job.
Visited Cranbrook Dodge and was greeted by Joe, who answered all of my questions in a straight forward manner. I felt confident in his knowledge. Joe was excellent to work with, and when it came to needing help from management, the manager, Steve was there to satisfy all of our needs
We felt we were treated honestly, fairly and with respect by the staff there, and will absolutely buy another car from them and refer them in the future.
Cody in the Financial area was well prepared, and handled the closing very efficiently.
Just a few words - Noguns
My review, though few in words speaks to the trials and success of a young Australian cast into the Canadian wilderness to fend for himself.
Excellent - KathJ
My recent experience at Maple Ridge Chrysler was awesome, all down to Penny Bruce. We have dealt with Penny for years, she is always so friendly and helpful, but this time she went above and beyond. I was being very fussy in what I wanted in my new Jeep Grand Cherokee, but Penny searched high and low and found me exactly what I wanted. If you are looking for super friendly and knowledgable service visit Penny at Maple Ridge Chrysler, you won't be disappointed
Couldn’t be happier! - Lori
Thank you again Scotty for another great purchasing experience with my 2019 Jeep Grand Cherokee. You and the whole team make it a quick, easy pleasant experience!!
unreal!!! - Notimpressed!!
This is one dealership to avoid. Looking at some of the reviews by others on many different sites I see I am far from being the only bad reviewer. Save yourself the horrible experience with them and choose another shop. Definite issues at this one!!!
Liars - Courtney04
I would not recommend this dealership to my worst enemy. If Garry Campbell is the sales guy then run the other way. I was only shown one vehicle and when I said i couldn't afford it and didn't like it he would not show me other options. He never disclosed that the car had been used for a service. They made assumptions about the damage on the carfax report as their was no claim. I found out they are not allowed to speculate that. I was only told after signing that the car had not had a safety inspection. They sold the car for more then what it's worth. When I told Garry i could not afford higher payments and that I just wanted to go, he would not give my car keys back that they had taken earlier to assess trade in value. Garry just kept sticking the finance paper in my face and would not take no for an answer.I was told i had to get the extended warranty but only after I had signed. My test drive was only 5 mins with only right turns. Had it been on a longer one I would of noticed the rumbling noise in the back when a left turn is taken. I have requested the extended warranty papers and carfax report I signed. I am still waiting for those papers. Do not take your business here. I have filed a report with VSA and am waiting to hear back.
Great service by Cam - Lexmac
Cam was patient and attentive. It took us months to find the right fit for our family and when the right truck came in, Cam made this deal happen.
Honest and stress free - JB
I haven’t got the best credit. I got used to getting a vehicle that fit my credit rather than what I want. I got used to stressing and waiting and waiting.
Lee got me what I needed and wanted. Never once felt stress. I was surprised that I got a car quickly.
I was fully informed each step of the way. This surprised me that there was so much that I didn’t know.
Thank you for being a true credit wizard.
Incompetent service department - Instyle6
Brought our Jeep Liberty in to have the transmission checked and were told our radiator was leaking. We had them replace the radiator although we had not seen any leaks on our driveway prior to bringing it in, we thought they knew what they were doing! We brought our jeep home and the next day noticed a puddle under the radiator so we took it back to the dealer and were told the radiator hoses were leaking and they wanted $350.00 to replace it, we said no and took it home. After having a look myself the radiator hoses were dry and the windshield washer fluid container was dripping. Do yourself a favour and take your vehicle elsewhere!
Excellent Service! - Fly Guy
The staff were helpful, friendly and accommodating, went above and beyond to help me. I would recommend Gustafson's Dodge to all my family and friends.
Outstanding customer service! - 2017 pacifica
Outstanding customer service! Service manager Corey went above and beyond for me. Squeezed my 2017 Pacifica in for a service and personally shuttled me to Walmart, then picked me up when I was ready to pick up my van. After a courtesy vacuum I drive away happy as always. Thanks again for the great experience! See you next time.
dont buy a dodge - crazyhawk
went in with a brake problem on my 2015 dodge 1500 told then there was grinding on right rear wheel metal to metal
only 72km on truck
picked truck up said is no under warranty all brakes working fine but unsafe to drive
all pad were at 70 percent except right rear inner was metal to metal
sorry no warranty and the 2000 you paid for extra warranty is no good
took truck out installed new rotors calipers and pads on rear
dodge doesn't stand by there vehicle's or warranty
never buy a dodge I will never again
if I hadn't payed it off I would have dropped it off and walked away
Years of Great Service - Doug
We have been customers of both the Chrysler and Toyota sides of this business for many years and have never had cause for complaint. The service we have had is exemplary, problems have been managed efficiently and our vehicles have been cared for very competently. I have no complaints.
Purchase of new truck - Martin and pat
Very good service we have purchased many new vehicles and this is the first new vehicle purchase that was enjoyable would highly recommend to friends
Outstanding service in a crunch situation - Kathi Harrison
Kieran Dargie (Service Advisor) went above and beyond when we brought in our Jeep Wrangler. Worked with us, worked with the technician, made special arrangements for a rental vehicle to make our experience amazing. He really made the best of the worst possible situation (frozen water pump) and got us a part of of the states very quickly so we could get back on the road prior to a long weekend shutdown. Wow. 5/5
Truly amazing and very satisfied! - PW
We had truly an amazing experience at the dealership. Everyone was very nice and welcoming. We purchased a very reliable car and we were very pleased with the price. Ken was a wonderful person who answered all our questions and helped us buy the vehicle we wanted.
Sales friendliness - Adam S.
Asked for a quote by e-mail got nothing but rudeness and attitude for not taking a taxi and showing enough commitment to come to the dealership to be given my quote rather than a ballpark number by e-mail.
Service department is a joke - hw97
The service department is very uneducated and the sales team are scammers who sell you warranty on things the service department can't cover. Please avoid at all costs.
Service is terrible with them supplying parts and install - Gaza730501
*****PLEASE READ FULL RERVIEW!!!!*****
Thanks to Robert(Bobby)Eglsaer, Sven Habermann, and Daryyl Dudek for being so professional and having a customer centered approach when buying my Ram 1500. Very Satisfied with my experience. Would also like to thank Micheal from Service for taking the time to help in making the truck my own.
^^^^^^So here is the update as of August 15 2019.******
My truck (Ram 1500) is not even a year old since these parts were supplied and installed by Coquitlam Chrysler While driving down a dirt road the aftermarket bumper that was supplied and installed by Coquitlam Chrysler has flexed and broke both headlights on the vehicle! I brought the truck in and was told by the service department that it was not covered by warranty and costs would be out of my pocket because it was an aftermarket part that was breaking the oem part and that warranty does not cover it even though it was bought through them and installed by their department! After spending close to $25000.00 in parts and service to upgrade my truck through their service department. What a Joke! The only reason I bought parts and used their service department to install was to make sure that I would have piece of mind in thinking that their doing the work would still keep warranty on truck! Guess not! I should have went to North Shore off road who back their work! By the way I also purchased the most expensive extended warranty hoping a dealership would back that up! All I can say is stay away and never will I buy or use their service or parts department again! Also just a side note it happened to a friend of mine that bought a dodge and had an aftermarket bumper do the same thing in 100 Mile House. He took it back to the Dodge dealership there and they fixed it with no charge under warranty because they sold and installed it. Maybe the moral of the story is buy from a dealership that cares about their customers!
*******WIll post pictures later******
Service Fail! - Anonymous
I brought my truck in for service because there was an oil leak. The first day it didn't even get looked at. Once it finally got in the second day the service department phoned to tell me that I was low on oil. So they topped it up and told me to keep an eye on it. I ask them to find a oul leak???
Standing by their word - James2395
The dealership has stuck with us after the sale even doing repairs gratis because we didnt know how bad an issue was and niether could anyone it just got worse but its brand new agian thanks to them!
Ridiculous - GotRammed2019
Got denied for a 2 year lease on a new 2019 big horn Ram. Manager informed me I had to come in for my refund of 2000$ deposit via cheque. I asked why I couldn’t get a refund on my visa on which the deposit was charged. He said I’d have to speak to the accountant Monday(on Saturday). Accountant would not respond to my texts, calls or voicemails ALL DAY Monday. Tuesday I call back frustrated and annoyed and the accountant says I need to call the manager. The manager says we can refund the visa over the phone, but then realizes the cheque(which I never agreed to) was already issued and I’d have to come in to get it. The back and forth between manager and accountant was annoying enough, but then telling me one thing and immediately flipping to another is even more frustrating. The big question is, for EVERY refund I’ve ever had, it was to the original form of payment: visa to visa, cash to cash, cheque to cheque. The footwork, the phone tag, the misinformation, the runaround has been EXTREMELY unprofessional and unhelpful. Would not recommend this dealership.
PS. almost 2 weeks of interest on 2000$ during this whole charade