Better than I could have dreamed - Erin
I have never been treated with as much courtesy and respect by a business as I have been by Northland Dodge. From the minute I first walked in, my questions were answered, my concerns were addressed, and my needs were fully met. I was super apprehensive about buying a new truck on my own, but RJ, Dennis, and Ryan were extremely professional and came through for me one hundred percent. I went in a week later to have new winter tires mounted (which they did free of charge, I was bowled over and so grateful), and everyone in the service department was an absolute dream. I cannot say enough good things about this dealership and look forward to doing business with them for years to come. You guys are the best, thank you so much!
Great experience - Jon Bishop
I just purchased a 2017 Jeep Wrangler through John McAuley. John did all the work for me and I will travel from the Lower Mainland to Kelowna to buy from him again!
Enjoyable, fun and relaxing. - Jeepgirl forever
Went in for used. Got better deal on new. Lots of laughs haggling over price. Bought my first new Jeep here and feel comfortable with the people working here, so came back for my next Jeep too. Steve is laid back and easy to deal with. No heavy sales push, just easy. Steve Wilson was fun and easy to talk to. Baeli did the paperwork and we laughed some more. Had a great time buying my new Jeep. One complaint - I spent too much money! LOL
MA's Van - Rainbow
Karen got the van she wanted with the help of Joe.
Joe was great. He came in on his day off to close the deal.
Walked us through the lot and showed us a van that had just came in on trade. Allowed us to talk with the previous owner which was definitely helpful.
Everything Joe said about the process of how the dealerships mechanics give it a thorough once over and the detailing department was no B S. Thanks Joe we will definitely recommend you to family and friends. Thanks to the dealership for the great service.
Awesome customer service! - Krysten Thomas
I wrote in having a few questions about some vehicles on your lot, Tracy called me back right away with answers to everything I asked! She was very knowledgeable, super nice and very patient with me as I know nothing about cars! Great customer service and I will be in to purchase my new vehicle soon.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Sales & Leasing
Awesome sales service - Amy
Ferdie G, was amazing. He had helped me get 2 brand new vehicles within a week as I requested and within my financial budget. I would highly recommend Ferdie G @ Columbia Chrysler 😊. He is awesome and honest.
I love me car - Dodgegirl
I purchased a new car from this dealership and although it took longer than I expected, Kyle was juggling more than one client at at time and from what I could see everyone's needs were met. Kyle is very hardworking and knows what he is talking about. He had me set up in the right departments at the right times and things ran quite smooth. I'm impressed with my new Charger and the service at this dealership.
High customer service satisfaction and AWESOME staff - Tanya Soles
Bill Reid was a very patient and knowledgable man. We started to inquire about the new Pacifica last November and finally purchased ours in July. We live in Prince George and the dealership is in Chilliwack. I had a lot of questions as the vehicle was going to be used for my family day care. Bill was so great and as a woman I found him respectful (as my husband left the whole deal up to me as it was for my business). Never did I feel not understood and looked down on. For every question I had Bill had an answer, I was not even aware of the safety features until Bill and I started talking. He was very through. I also fell in love with the Jazz Blue but he didn't have anything on the lot that showed the true colour. Jump forward to July and we contacted him and asked him to start looking for the Pacifica that we had built (including the blue). Within a week he had found our vehicle. I flew down a week later and drove my new van home. Both Christina and Richard were awesome in Finance. Here it is 2 months later and I still can contact Bill with questions and he gets back to me right away.
Friendly, helpful staff - Seabadger
I was at several other local dealers before I came to Skookum. Paul approached me and was real friendly and asked me several questions about what I was hoping to buy. We narrowed it down to a new Cherokee Trailhawk. The process went so smooth. Steve and Bernie did the appraisal and we arm wrestled a little on the trade value but in the end we both agreed on a price, It took about another hour to get through finance and I was driving away at days end. Ditto's to Paul and the staff at Skookum.
Katrina is Great! - Pamela
After I gave up on those creeps in PG I made the drive south to Quesnel and went to Regency Dodge.
What great service from Fatima at the front who greeted me to Katrina in sales.
I highly recommend them.
Vinny was great! - MyCela
We stopped in just to have a look at the 2017 Dodge Durango. We were introduced to Vinny who was great! There was no pressure at all and he took the time to find out what it was that "I" wanted in a car. While he spoke with both my husband and I, he didn't treat me like the "little lady" is looking for a car which is always appreciated. He was polite, friendly and courteous. After a quick test drive, I was sold and we worked with Paul Loo to track down the Dodge Durango that met the needs discussed with Vinny. The final paperwork was completed with Susie who was just as great. Although a GMC/Chev girl, I'm giving Dodge another go after a brief stint with a Dodge Journey a few years back. I wouldn't hesitate to recommend Vinny. If I was to find any fault it would be the fact that when I advised I wasn't interested in the loan insurance on 3 occasions, it was still revisited.
Yesterday I took my vehicle in for the installation of the Nav system. I'm not sure of the name of the gentleman in the service department I dealt with, older fellow and he was terrific!!!!
Thank you for my new rocket! Love it!!!
My jeep wouldn't start. got me going in 2 hours! - The SWansong
Shane in the service got me going in a few hours with no appointment I was thankful for them bumping me in when I just showed up. They fixed my issue and got me going I was also surprised when they called me a few days later and followed up to make sure my jeep was still running ok! Great service, they went above and beyond.
Customer service - Don
stopped in for a etc to see if a knob could be fixed in the dash did not have an appointment but was looked after very quickly and they also discovered a recall on wire harness which was also fixed.
Pleasurable Experience - Brian Currie
Just a quick note to say Thank You to Al Slater for finding me the perfect vehicle to fit my needs, and also a shout out to Lee for making the financing easy and painless. This is my second vehicle purchased through Woodgrove Chrysler and definitely wont be the last. Always a pleasurable experience...
Customer Service - disappointed
Recently a family member visiting from Alberta began to have problems with his new 2017 Ram pickup air ride suspension. They said to bring it in and they would look at it. Initially we had to call to get a report which indicated they found a problem but needed an ok from Chrysler to repair under warranty. They had cleared the error codes in the computer and at the moment the air ride was again working. After keeping the truck over a weekend we were told that Chryler would not authorize the repair unless the vehicle was brought in with the error code showing and a burnt fuse. We were told if that happened to call them and they would authorize a pick up by a tow truck. The next morning we found the truck had once again dropped the air suspension and the error code indicated that service or repair was required. We called the service department and were told the service writer we had dealt with was off for the day but they would have the service manager call back. After not hearing from him for almost an hour we called again and were given the same message. We waited and never received a call back that day or any time since. The next day we called the dealership in Alberta where the truck was purchased and they put their chief mechanic on the phone to provide instructions on what to do to get the vehicle to safely return to them for repair. I am very embrassed by the customer service that this dealership provided especially the service managers failure to communicate. It appears that Chysler has a policy that prevents the service tech to make any warranty repair without their input. Do they not trust the skills and ability of their Red Seal Service Techs???.
service for recall notice - 2016jeep
Booked appointment for a service for a recall, dropped it off on way too work was told it would take 1/2 a day to complete, was called after 2:00 to be told that the part was not ordered for the recall, I was told that I would either leave it or rebook. It was inconvenient for me, I needed to get home from work, I asked if they could bring vehicle to my work (10 min away) was told no that was not possible. I had to get a ride too pick up Jeep, was told that key would be at reception in showroom, she had no idea, finally someone else took the time to investigate took my keys left only too return the next day at 1:00 pm to have the recall service done in 15 minutes! Which annoyed me even further because the day before was told it would take 1/2 a day??? When I left I drove through parking lot turned around came back because radio was not functioning properly, I had no problems with it before service??? I came too this dealership because it was convenient for me close too work, but it was the most inconvenient and waste of my time! I will not return to this dealership for any services!! Not very friendly staff, waiting room was very drab, no working tv, radio music nothing! Bad customer services
I have bought a few vehicles from Go Dodge. - DirtyDee
I have dealt with Rick a few times. He his great at was he does. Sociable and no bulls$&@. Everyone is happy and I always recommend not only Go Dodge but also Rick.
Great Dealership With Great Sales Staff - Tim A McLeod
I went into Bill Howich to look to upgrade my vehicle for myself and my family. I had the pleasure of meeting a great salesman who was very open and honest with me. He helped us to pick out the perfect vehicle for our needs and made the experience a lot of fun. Every step along the way the staff were polite, helpful, and made us feel very welcome. I highly recommend anyone looking for a new vehicle to go to Bill Howich Chrysler.
Dodge Durango experience - girishks
Bought a 2016 Dodge Durango from Coquitlam chrysler. The pricing was competitive comparing to other Chrysler dealers in town. The sales team was all good until the purchase was completed and the minor PDI issues pointed out at the time of purchase was agreed to be rectified any time in coming weeks.
But providing a competitive pricing does not means compromise should be done for the after sales support. No appointments were available and when appointment was available there was no loaner car available.
Finally the vehicle was accepted and retained for 1 day; returned back with out fixing any issues. I had to take it to a local garage nearby to fix the issues.
The dealership provided a nice service print out showing the issues they addressed but all was good in paper and actually none of the issues were fixed other than an average paint touch up. Please try to improve the after sales support or clearly mention that no support will be provided once the vehicle is sold.
Terrible experience! - Bella
Place is being renovated. No place for customers to wait while their car is being serviced so i had to walk in the wet rain to the tim hortons up the road. Its a good thing i didnt have my kids with me,one if wich is a todler in a stroller because they take you into a modular that is tiny and has stairs. Not only this, but i wasnt welcomed when i walked in. I basically stood there like a moron for a good 5 minutes while both people completly ignored me on their computers even tho the place was so small i was literally 1 foot infront of them. So its not like they didnt see me. No eye contact nothing. Finally i put my keys on the table and said um hello can someone tell me if im going to be helped please. Just a horrible experience.
Disappointing - misha
Went for first oil change; when we bought vehicle, were told we had 5(?) years of free oil changes with the package we bought, but had to pay for the oil change - 1/2 price this time. Went for a run while I waited, jeep being washed when I got back so I went and sat in the lobby. 45 min. later wandered back into service area and was greeted with "oh, didn't he bring your key around to you?" Well, no, I had to come looking for it. He did apologize, but really, it wasn't especially busy, I shouldn't have had to go looking for my key. We've dealt with Toyota for the last 10 years with two different vehicles and they are by far one of the best auto companies we have ever dealt with. If I hadn't wanted a wrangler for years and years I almost wish we would have stuck with another Toyota. Really disappointed so far. Hope things improve since we're in it for the long haul now.
FRIENDLY STAFF - Janet J
I GET GREAT SERVICE EVERY TIME I VISIT. STAFF IS FRIENDLY AND REALLY GO THE EXTRA MILE FOR THEIR CUSTOMERS. PLUS THEY SPONSORED MY SON IN RODEO 3 YEARS IN A ROW!
Attempted to buy a vehicle. - Andrew123
Went in looking for a specific vehicle. I was shown EVERYTHING BUT that vehicle. I asked the financial guy to run the numbers on a SPECIFIC vehicle. He said he would and would call me back. We called him back TWO DAYS later...he didn't run the numbers on that car. BUT he ran the numbers on another car...that we specifically stated we didn't want!! He AGAIN stated he would run the numbers on the vehicle we wanted and call us back. We're still waiting...it's been 5 days. We decided to head up the road to Harris. Got the vehicle we wanted for 10,000 less than at wille.
2016 Jeep Patriot - ellarey
Noella took the time to listen, she worked FOR ME, giving me the best car at an awesome price. She was very patient, was always reachable, was always prompt at replying to my questions, was very knowledgeable, very helpful and overall I had a good experience.
Excellent experience! - Boomer, rocks 2008
I searched for the perfect truck to meet all my needs but continually found dealerships pushing trucks I did not want. When I contacted Parksville Ram I dealt with salesman Tim. Tim was professional, courteous, product knowledgable, and honest. Prior to contacting Parksville Ram I learned 95% of Ram dealers are marking up there prices (dealer markup) significantly ($4-5000) to cover Ram incentives. I was offended...it's bad and dishonest business practice to me. Thankfully Parksville Ram is one of the few that doesn't add dealer markups and prove it when prices are broken down. I purchased my Ram 3500 longhorn and love it. Tim ensured a pressure free environment and followed up after I made the purchase. Thank you Tim and Bruce (owner) I appreciate your sale ethics when so many other dealerships lack.
Terrible experience...will never go back - Truckin Mama
This was a rip off artist at work. This dealership is a sham...I bought a close to 60,000 dollar vehicle and they still had the nerve to run my window on my trade in through my insurance. No Oil changes nothing thrown into the deal. They were never open and forthcoming with information and I have caught them in an illegal transaction. Im so sorry I gave them my business. I trade in my truck every two or three years, he got one sale, GRANT will never get another.
stressful and hostile - paul young
i had a bad experience with this dealership. i was about to trade in my car.
i have even made a deposit. but a few factors made me change my mind. christine glen my agent is nice . at first she would agree to my terms. but later on doesn't keep most of her promises. but would just tell me - "i don't want to argue with you. i don't know what to tell you. i can't do anything about it".(like the waiving of my doc. fees, and fixing the sensor on the bumper. that we agreed upon).then theres also one agent mark long, when i was talking/ negotiating with christine, out of the blue. he said interrupted me and told me that "this has to stop!". i never even met him. i think for me its a bit rude and uncalled for. customer like me has right to negotiate the various issues of the car im going to buy.
and lastly i talk to till, finance manager. i ask her to help me refund my deposit. she told me that brock ( manager) wants to have a chat with me in a while. so i waited and called, even left a message with the receptionist. but after few days. he never called. so im just wondering if this dealership really cares about their customers? and why do they treat them like garbage? just saying from my observation.
Fun with Ernie! - AverageMoe
Ernie Ware spent the day with my family taking us through the models of minivans we were interested in. I'd already done my research online, but Ernie picked up on some things I couldn't find from reviews and dealer websites.
We didn't feel any pressure, and genuinely had a good time with Ernie - he's a fun guy! We made the purchase at our pace, and Ernie got his sales manager to meet the price I'd brought in from online.
All in all, very smooth - I'd highly recommend dealing with Ernie!
Great experience with Imaan Randhawa on our 2018 Ram - Galby71
If your looking for a new car or truck I would highly recommend Imaan as your sales person, he wasted no time in getting back to me, locating the specific truck and options I was after. As this deal took place via emails as I was out of the country I found Imaan’s knowledge, communication and assistance was refreshing in comparison to other salesman I have had in the past.
Very satisfied. Thanks!
Fall Far From Grace - MoparMan
Lost all good mechanics. Matt Rambold Etc. Lost best Service Manager ever in David Yaworski. Parts woman Kalika Martin, Gone. Looks like Buck Zroback from Cranbrook Dodge Didn't pan out. Good call bringing him in to replace David. Service Center only has one technician left. What joke this place has become. Always be weary of new owners, and different policy's/procedures. No longer right on the corner, definitely not right on the price. Pathetic sales staff/staff all around. Stick to Cranbrook. Nelson or Trail for Chrysler Service.
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