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Richard Allan was great to work with and attentive to my... - Freedbear2003
Richard Allan was great to work with and attentive to my self and details, following through with what was discussed, thankyou.
Had a great experience my salesman Andy McLachlan worked... - Kellyturbo
Had a great experience my salesman Andy McLachlan worked to meet all my needs so I could have easy in and out experience got me detailed pictures and was low key low pressure overall very very happy with the clean properly charged ready to go car.
I have a v good experience with dueck specially with... - Nav
I have a v good experience with dueck specially with Diego..my sales representative..he has taken extra efforts during my selection and even after when I got my vehicle.I would recommend him highly v helpful person…
This place is the place to buy a vehicle! Won’t find... - Woodsie
This place is the place to buy a vehicle! Won’t find better people to deal with, always happy staff, very highly recommended!! Make buying a vehicle so simple and do everything they can do to find the vehicle you want. Thanks wood Wheaton and staff for beauty of a new truck!!!
The team have great communication. Very helpful and... - themehrdad
The team have great communication. Very helpful and friendly. The team do their best to find your ideal vehicle and the pricing is also good.
Great friendly service in all departments, no hassles or... - Scraig365
Great friendly service in all departments, no hassles or BS. I Would recommend to friends
We have had the WORST experience with this dealership. I... - Not worth the hassle
We have had the WORST experience with this dealership. I would definitely NOT go back or recommend. My partner and I did a custom build new truck that somehow didn’t get ordered (we were told the order wasn’t picked up by GM-but I am not sure that it just wasn’t ordered) that was the 1st issue. So when some Fleet trucks came in, we were told we could have 1 of them but of course after 7 hrs of back and forthing on the price, we ended up having to pay for options we didn’t want/order and not getting some options we did want and ultimately paid more than the original deal . That was the 2nd issue. The 3rd is that we were guaranteed the financing from the original truck but again had to drive to Duncan from Victoria for another 4 hrs only to find out that the financing wasn’t set up and had to wait another day to get that sorted. The 4th is that we finally thought we were in the clear and all was good, but they gave the bank the wrong date to take out the payments….resulting in an NSF fee from the bank …and it was up to us ourselves to sort out the banking and set up the proper payment plan. It has been 1 cluster after another we don’t trust them not to screw up the level kit and tire install, so we have to make yet ANOTHER trip to Duncan to check out the service department as the sales, management and finance departments have all buggered this deal. We have wasted so much time, energy and been stressed that I wouldn’t recommend them. The truck is great but this dealer….not so much…..Just 1 major hassle after another. So much so we haven’t been able to fully enjoy our new truck.
I purchased a used Isuzu truck from Dueck and after all... - pmk
I purchased a used Isuzu truck from Dueck and after all was said and done I was treated fairly and they looked after me even with my company being from out of town. Anthony Noone was the salesperson and he cares about the people he deals with.
Not a good place to takeYour vehicle if you have... - Jeff.mills
Not a good place to takeYour vehicle if you have electrical problems Not willing to dig deeper into problems to resolve
They understand your needs and provide you the best... - Harv Tur
They understand your needs and provide you the best vehicle and service. East, Accurate, Efficient.
Extremely poor service center. Lazy, can't manage staff... - JSF
Extremely poor service center. Lazy, can't manage staff or jobs. Vehicle sat for a full week for fluid top ups. 2nd time with problems, refused to do an oil change on my Cadillac because they aren't a Cadillac garage. Cadillac garage confirmed they could because I'm not close to one. Small town and the only reason they are still in business is because of it. Classic case of you don't have a choice without travelling so customer care isn't a priority. Don't waste your time at Brian McLeans.
Had my GMC 1500 differentials,transfer case and... - Bill
Had my GMC 1500 differentials,transfer case and transmission fluids changed the staff there are fantastic.Special thanks to Steve the service manager and also Sheila the courtesy driver that took me home and picked me up when my truck was ready.
I just bought a Buick Encore. Love it! I had a great... - GT
I just bought a Buick Encore. Love it! I had a great experience with the saleswoman Zoe. I got a great trade in price. The staff were all great and made my purchase easy and stress free. I highly recommend them!
Needed a new vehicle fast due to accident. Jamie was... - Pepsi
Needed a new vehicle fast due to accident. Jamie was knowledgeable, friendly, and efficient. We will be buying again from this dealership. Husband needs a truck in 2022, will be buying at this dealership/
Work was performed as scheduled - staff was professional... - clintbatke
Work was performed as scheduled - staff was professional and polite. I will continue to take my service work to the dealership.
I went in with a special request for importing my vehicle... - myacc1793
I went in with a special request for importing my vehicle to the US. They helped me on the spot and were very helpful. Thank you!
I bought a late model used p/u from Carter GM . The truck... - Rodgerlongstaff55
I bought a late model used p/u from Carter GM . The truck needed a few things done to satisfy me completely and the used car dept came through. Elton in service to me was a super star I had a time line and he got the job done. I’ll definitely give Carter GM a shot at my business on my next truck, thanks again Carter.
I made an appointment to have my airbag replaced as per... - Rob
I made an appointment to have my airbag replaced as per the GM notice that I received. According to Gm the airbags are now available. Appointment made I drive the 39 km to dealership and was told should be done before noon. Came back but job was not done wasted a couple hours and then asked for status. Status was no airbags on stock drove the 30 km home after wasting a day. I did receive a sorry but no explanation. Not very encouraging and not a sign that they know what they are doing.
Quoted me $200 for a new key. Were unable to make a new... - Dontgohere
Quoted me $200 for a new key. Were unable to make a new key, tried to charge me $350 saying "this one locks and unlocks the door".
I refused to pay and the service guy immediately threatened collections so I spoke with a manager in a room filled with big guys with their arms crossed (more kept arriving as I spoke).
When it became clear to the manager I wasn't going to pay or to play his game of 'let's be reasonable and negotiate'. I was offered a lifetime ban, which I proudly accepted. A large man with his arms crossed watched me until I pulled away.
Reported to Chevy Canada.
I went in to get some info on a GMC truck. I metBraeden... - tuggy
I went in to get some info on a GMC truck. I met
Braeden who was very informative and helpful.
You are a great sales representative.
I am a repeat customer of Browns. I have purchased not... - dkesterke
I am a repeat customer of Browns. I have purchased not only vehicles but parts and service from them. I would recommend this dealership to all.
I am very disappointed with the customer service provided... - kristadyan
I am very disappointed with the customer service provided by Rick Baerg at this dealership. I had put a deposit in a vehicle to hold it and my deposit was returned and the vehicle sold without communication to me. We attempted to negotiate a deal on this vehicle and the salesman refused to budge on the price or throw in anything, including winter tires/rims in February.
Thanks for going the extra mile - 6053norman
We moved up here just before winter and after talking to a few people in the area we realized we'd need a good 4×4 vehicle. We went to central gm and met a fine young sales man named Andrew with in a few day he put us in a chevy Tahoe Love the vehicle. We have a ready recommended a few friend to go into central gm
The quality and integrity of sales staff was refreshing.... - fritzbosman
The quality and integrity of sales staff was refreshing. I was and out of province buyer who purchase vehicle over the phone. On delivery I found they had Honesty represented the vehicle.
Went well out of their way to Delivered vehicle 1.5 hrs away from dealership.
The sales manager suggested that if the vehicle fail any aspect of the out of provenance inspection to submit the bill for reimbursement. The braking brake fail. I received a check for the full amount promptly.
I found Chalet GM straight up and professional.
Ordered a GM truck but 3 months later they renege on deal - John
Would recommend staying away from this dealership if you plan on ordering any kind of new vehicle.....better yet just order a Dodge or Ford.
Amazing service all -Im picky by Robert Sebastian Native art - BobNative artistsebastian
I dealt mainly with Harvey and Alex, but all staff were great, they were fast and friendly, I had strict budget, and hasty timeline A+
ABOVE AND BEYOND!!!! - mj
Above and beyond!!!! Fraser River Chevrolet sales and service is outstanding, they will get it done in a fast, friendly and on time service. Thanks for the great work you do.
Too bad they don't have negative stars to rate this place. - jaynej
I wouldn’t go here for Service on a vehicle unless you absolutely have to.
The Wednesday before the Canada Day long weekend, our truck broke down on Highway 1 just outside of Hope on the first day of our two week camping trip (we had our trailer hitched up to the truck). We had had the truck serviced in Victoria before we left, so it was a surprise when the check engine light came on and the transmission started acting odd. After we stopped to check what was wrong (at the commercial vehicle weigh station) we were unable to get the truck in gear again. We called Gardner Chevrolet thinking we were lucky we were so close to a town with a Chev dealer.
We then called Hope Towing to get us to the dealer. Pete was great and was able to put the truck on the flatbed and hitch up the trailer to take with us. Victor on the Gardner service desk suggested that we could drop our trailer behind their shop while they looked at the truck, so this is what we decided to do (even though Pete suggested dropping the trailer off first at a campground down the street). We were encouraged by Victor’s suggestion and thought we’d be back on our way later that day (or that they would at least be able to read the code so we would know what the problem was).
When we finally got to the dealer (around 1pm), I made a remark that this wasn’t the greatest start to our holiday. Victor just snidely replied “You’re not the only ones here”. He then asked if we’d like him to call the campground for us – without even mentioning when they’d be able to get to look at our truck. We then had to get Pete to re-hitch up our trailer and tow it to the campground (at a cost of an additional $80!) – especially frustrating as we could have had him drop it on the way to the dealer and the extended warranty would have picked up the cost.
We waited all day for Victor or someone from the Service department to call us and at least let us know what the problem might be (at this point we weren’t sure if it was our transmission or just an electronic component). We even stopped by an hour or so later to pick up something we had forgot in the truck and were only greeted with a seemingly spiteful “How’s the camping?” remark. (Especially galling as we had reservations with our daughter and her husband to be camping outside Osoyoos and were then supposed to be heading for a family reunion the next day in Cranbrook.) No news on the truck or when/if they would be able to look at it.
We spent a sleepless night wondering how we were going to get moving again and if we would get to our family reunion on the Canada Day weekend. The campground we were in (and likely every campground in the province) was completely booked for that weekend and we had no way to move our trailer anyway. We phoned the Service department as soon as they opened the next morning and had to leave a message as they were too busy to come to the phone. When they still hadn’t called back an hour later, we tried again. This time they told us “It’s all fixed.”. While this was good news, it would have been nice if they could have looked at it/fixed it the day before (especially as they only had to change out the transmission control module – which took a very short time in the end). Overall, the worst service I have ever received at a car dealer and a thoroughly horrible experience.