44 British Columbia Buick Dealers

Amazing service from Jeana and Jeff..and Heather for the... - NVD

Amazing service from Jeana and Jeff..and Heather for the financial paperworky bit. I pretty much had 3 days to get a car - my personal situation changed which was stressful enough let alone finding a new car before my next work shift. Jeana and Jeff were super helpful with emails calls and texts supporting me and answering my many random questions. All three staff members seemed to genuinely care, and the personal service was great. The thing I reeeeaallllly appreciated from Jeana was her ability to hear my needs, not push too hard on the upsell, and accept that yes I just wanted a base model and that I really didn't care about adding onstar or all the other connectivity bits and pieces. That is unique and a breath of fresh air in a business that has a reputation for making you part with more money than you can manage.

If you would like to be lied to and cheated this is your - Courtney

If you would like to be lied to and cheated this is your place! Well done Manager Jimmy Himbury on withholding information from me on a truck I ordered March 31, 2023. Today January 22, 2024 I finally hear from him noting they knew my truck order was "misplaced" in June and did not tell me about it. Instead that hard working guy has been doing his due diligence since June trying to find it and or trying to find me another 2023 Black Trail Boss Colorado, which is what I ordered. The due diligence comes in communicating with the person who is purchasing from you. You have my $1000.00 deposit from March 31, 2023 still to this date. Oh but lets also mention that we made a deal on March 31, 2023 Jimmy sold me a F-150 to use until my new 2023 Trail Boss Colorado comes in with the deal being that he would buy the F-150 back from me at the price they sold it to me. Now he wont take the F-150 back because I've had it for almost a year... because THEY "misplaced" my original truck order and didn't tell me, that's why I have had the F-150 for almost a year!!! I dont want this F-150. This is by far the stereotypical slime dirty deals carsales manager. Never trust a car salesperson, but we all knew that right. Thank you for causing such grief on myself and my family.

Excellent customer service - Dallas

The sales person is genuinely helping me locate an older model pickup for me to trade up and is not worried about making sales on brand new vehicles this in turn helps me keep my financed term shorter and able to acquire the model I'm after instead of trying to sell me a pickup that's has an exorbitant price, we're still looking mind you but she has been putting alot of effort on my behalf which I appreciate

ABOVE AND BEYOND!!!! - mj

Above and beyond!!!! Fraser River Chevrolet sales and service is outstanding, they will get it done in a fast, friendly and on time service. Thanks for the great work you do.

Too bad they don't have negative stars to rate this place. - jaynej

I wouldn’t go here for Service on a vehicle unless you absolutely have to. The Wednesday before the Canada Day long weekend, our truck broke down on Highway 1 just outside of Hope on the first day of our two week camping trip (we had our trailer hitched up to the truck). We had had the truck serviced in Victoria before we left, so it was a surprise when the check engine light came on and the transmission started acting odd. After we stopped to check what was wrong (at the commercial vehicle weigh station) we were unable to get the truck in gear again. We called Gardner Chevrolet thinking we were lucky we were so close to a town with a Chev dealer. We then called Hope Towing to get us to the dealer. Pete was great and was able to put the truck on the flatbed and hitch up the trailer to take with us. Victor on the Gardner service desk suggested that we could drop our trailer behind their shop while they looked at the truck, so this is what we decided to do (even though Pete suggested dropping the trailer off first at a campground down the street). We were encouraged by Victor’s suggestion and thought we’d be back on our way later that day (or that they would at least be able to read the code so we would know what the problem was). When we finally got to the dealer (around 1pm), I made a remark that this wasn’t the greatest start to our holiday. Victor just snidely replied “You’re not the only ones here”. He then asked if we’d like him to call the campground for us – without even mentioning when they’d be able to get to look at our truck. We then had to get Pete to re-hitch up our trailer and tow it to the campground (at a cost of an additional $80!) – especially frustrating as we could have had him drop it on the way to the dealer and the extended warranty would have picked up the cost. We waited all day for Victor or someone from the Service department to call us and at least let us know what the problem might be (at this point we weren’t sure if it was our transmission or just an electronic component). We even stopped by an hour or so later to pick up something we had forgot in the truck and were only greeted with a seemingly spiteful “How’s the camping?” remark. (Especially galling as we had reservations with our daughter and her husband to be camping outside Osoyoos and were then supposed to be heading for a family reunion the next day in Cranbrook.) No news on the truck or when/if they would be able to look at it. We spent a sleepless night wondering how we were going to get moving again and if we would get to our family reunion on the Canada Day weekend. The campground we were in (and likely every campground in the province) was completely booked for that weekend and we had no way to move our trailer anyway. We phoned the Service department as soon as they opened the next morning and had to leave a message as they were too busy to come to the phone. When they still hadn’t called back an hour later, we tried again. This time they told us “It’s all fixed.”. While this was good news, it would have been nice if they could have looked at it/fixed it the day before (especially as they only had to change out the transmission control module – which took a very short time in the end). Overall, the worst service I have ever received at a car dealer and a thoroughly horrible experience.

Thanks for going the extra mile - 6053norman

We moved up here just before winter and after talking to a few people in the area we realized we'd need a good 4×4 vehicle. We went to central gm and met a fine young sales man named Andrew with in a few day he put us in a chevy Tahoe Love the vehicle. We have a ready recommended a few friend to go into central gm

Incompetent - Carowner123

I've had two bad experiences at this dealership. The first when they quoted me a price on a vehicle where I believe they deliberately excluded the GST amount on a quoted printed price. Only a week after a told them "No" did they call back to offer me the price they originally asked. The second incident was when they agreed to fix one of my vehicles covered under warranty from another vehicle make. They assured me from day one that everything would be covered and made no mention I would have to pay anything out of pocket. After a month, they finally fixed the vehicle then gave me a $1500 bill because, according to them, they didn't have the right tools to replace the part. They should've called me before-hand to inform me it would cost out of pocket before completing work on the vehicle but they didn't. What kind of dealership tells you the price of a job after they completed the work!!!??? Incompetent, rude, sneaky. Take your pick.

terrible - Author101

They didn't complete the services asked, charged for an oilchange not requested. And stuff listed as found on inspection was false (proved by anothercompany)