482 Ontario Used Car Dealers

Looks like they just want money. - Abc123

Looks like they just want money. I had to get $350 worth of work done and before I even stood up from the service desk they are telling me I “immediately need” another $500 of work done. No heads up during a previous visit, nothing. I even heard the service guys laughing about tricking a lady into getting an alignment. DISGUSTING.

We spent almost two weeks negotiating a Ford F-150 - Sadri.behzad

We spent almost two weeks negotiating a Ford F-150 Raptor. We gave all trade-in info, made several follow-up calls, and paid a deposit to secure the truck. The dealership even placed a “SOLD” sign with our name on the vehicle. After days of excuses and delays, we discovered on Dec. 2 that they had sold the truck to someone else. Completely unacceptable and a serious failure in professionalism.

had a very disappointing experience with this dealership. - manassehyeboah

had a very disappointing experience with this dealership. I placed a $1,000 deposit on a vehicle and later decided not to proceed after feeling pressured to sign documents without adequate time to read or understand them. I was told verbally that the paperwork was not the final contract, which later turned out to be inaccurate. After requesting to cancel, communication became extremely slow and inconsistent. I was repeatedly told that a manager would contact me, but days and weeks passed without follow-up. I had to keep reaching out through chat, email, and phone calls with little clarity. Eventually, I was informed that my deposit cannot be refunded and can only be applied to another vehicle, even though I explained that I would not be purchasing for several months. This was never clearly explained upfront. Overall, the experience lacked transparency, timely communication, and customer care. I would strongly advise future customers to take their time, read everything carefully, and not feel rushed to sign anything. I hope management reviews how cancellations and deposits are handled to avoid putting other customers in the same situation.

Poor customers service…lors of hidden fees…finance - Bob

Poor customers service…lors of hidden fees…finance département pushes you to buy an extended warranty…awful after sale service…

By far the best Kia dealership I’ve been to! - amanda_

By far the best Kia dealership I’ve been to! Unfortunately had to have my car towed to another Kia recently & it just stultified why this one is amazing! They go above & beyond for their customers

I would not recommend this dealership to anyone. - Deppesh

I would not recommend this dealership to anyone. I purchased a used car and noticed during the test drive that the vehicle displayed an oil change reminder. When I picked up the car, the reminder had been cleared, which led me to believe the oil had been changed. However, later that same day, I received a warning that the engine oil level was very low. When I contacted the dealership, they admitted they hadn’t changed the oil but had simply reset the notification—without informing me. This lack of transparency and basic responsibility is extremely disappointing. Never trusting this dealership again.

There seems to be a major internal communication issue - chrisN

There seems to be a major internal communication issue within the dealership. I contacted the dealership attempting to purchase a vehicle listed on their web interface. As I would be travelling 5 hours to test drive and finalize the deal the first question I asked was "is this vehicle available ?". I was assured it was. Working with sales consultant Desmond Liu we discussed pricing and the fact that this would be a simple cash purchase. I then agreed to travel to the dealership working within the sales consultants' schedule in 2 days time. The day following our discussion I reached out to the sales consultant to reschedule our meeting to an earlier time after changing around my schedule and making hotel reservations. I received a call from Desmond stating "Oh bad news the car is sold" he then went on to state that in fact it had been conditionally sold for several days, but he did not know about it. Is seems that whatever internal process is used to tag a vehicle as sold is not effective and the sales team are attempting to sell vehicles that are not available. In either case this represented a significant waste of my time and effort. It appears that a there needs to be a review of the sales and inventory system with clear communication to sales staff as to what the inventory actually is especially when a potential client is traveling a significant distance to purchase a vehicle.

Paul is helpful, knowledgeable and professional. - JW

Paul is helpful, knowledgeable and professional. He manages to keep his cool at all times. Thanks for being a great guy :)

Worst experience of my life, not honest, be careful of - pfraser

Worst experience of my life, not honest, be careful of the brakes because "sometimes gravel can get in there and gouge your rotors"

I recently purchased a 2025 Grand Caravan from Downsview - John_Gordon

I recently purchased a 2025 Grand Caravan from Downsview Chrysler, and once again worked with Sammy Amer. This is the second vehicle I’ve bought from him, and he continues to set the standard for what a great sales experience should be. Sammy is honest, professional, and genuinely cares about his customers — he goes the extra mile every time. Even with the delay caused by the current tariff situation, Sammy and the team kept everything on track and handled it smoothly. The finance and admin staff were also excellent, making the process simple and stress-free. I’ve been a Downsview Chrysler customer for decades — I bought my first vehicle here back in 1992 from Carlos, who’s now one of the owners. The same spirit of service and care I experienced then is alive today, and Sammy represents that perfectly. I’ll absolutely be back to work with him again on future purchases.

Ensure you ask for Ethan Yang! - ludluck

Ensure you ask for Ethan Yang! We are from Sarnia, Malik was horrible and had stood us up from meeting on a Saturday August 2 2025, he did not let us know the dealership was closed for the long weekend. We had appeared on the lot one more time on 20 Sep after visiting so many other dealerships and I already vowed not to deal with Malik. Out walks Ethan Yang, a nicely dressed, eager and presentable young man. Ethan greatly assisted us and went out of his way to answer all questions we had, the first person in the Sarnia - London area to answer our question on which package do we need for the options we wanted (simply it was to get a powered passenger front seat, now identified as in the SL1 package, no white and no black trucks). He meticulously has us test drive various trucks with various options to ensure we had the right truck for us. Ethan then worked diligently with Dan Mock to get us the best deal we could possibly have made. I really couldn't have asked for a better salesman to assist us in this purchase. Ethan really saved the day here for us, he does deserve a huge pat on the back from his company, he took us from not wanting to deal with this company to making a sale. This is an amazing story of how one person can turn another off of a company then another can really place the company back in the limelight.

WORST DEALERSHIP EVER. - Lisaskala

WORST DEALERSHIP EVER. Dalton at the Guelph Wellington motors made it seem like he was giving us a good deal but scammed us 40 thousand extra. He promised us it would be 38 thousand dollars and it ended up being 68 thousand !!! He said it was the best for my credit and my options. A single mom of 3. Payments are 400 BY WEEKLY !! Don’t go there !!! Scams. They don’t care to help. They just want financial gain.

You want a great deal, go to Rami. - Durango

You want a great deal, go to Rami. He will take care of you. And for the parts, ask for Tony. He will give you best prices. All others were great but I dealt with those 2 gentlemen.

I want to say how professional and fair CMH was in - E. Hildebrandt

I want to say how professional and fair CMH was in negotiating a price for my Mother-In-Law's car. Kelvin the Operations Manager was great to work with. There was no pressure or timeline in making this deal. Kelvin wanted to make sure I got the best deal I could. The transaction was seamless and the entire team at CMH was very helpful. With out a doubt I would recommend CMH Auto Superstore. Thanks again Kelvin!

Excellent service, Sunil was very helpful through the - danieldziurda

Excellent service, Sunil was very helpful through the process. Would highly recommend purchasing next vehicle here!

Zero rating if possible, I never expected such rude - AH

Zero rating if possible, I never expected such rude people can work for Kia. Kia should take note. The car in warranty and service is denied with a manufacturing defect that I got done from another dealership. never returned to such a dealership. Was shocked when the service manager had the same attitude and zero customer care.

Worst experience. - Ishric2

Worst experience. I was thinking of getting my first lincoln, after the ridiculous pricing and high interest rate, which i refuse to pay and got a better offer. Claudio and team choose to boycott my deal at another dealership because the didn't get the sale. All good, no more American cars .... BYD will takeover soon.

Good dealership to deal with lots of nice friendly people - luke4golf

Good dealership to deal with lots of nice friendly people no pressure sales and work with you

BUYER BEWARE! - petra-ann.wilson

BUYER BEWARE!! DO NOT BUY A CAR FROM ICAR THUNDERBAY!!!! This summer I purchased a 2019 Elantra with 40 000 kms on it from ICAR. The car appeared to be in good condition and with low milage. When I brought my car to the carwash however, I barely started to spray the hood and a bunch of paint just wiped off my car. I contacted the sales rep that sold me the car and he said that it was my fault for bringing the car to the car wash. I then went to an auto repair shop and they confirmed that there was definitely something wrong with the paint and that bringing it to the car wash should not have taken off the paint as described. I then emailed the sales rep that sold me the car. He again told me it was my fault for washing my car at the carwash, even though I barely sprayed it, but said that if I got a second quote to fix the paint, they would see what they could do to help me get it fixed. He also claimed that they care about my experience with them and want to help me fix this issue ( LMDAO) . I then sought out a second opinion and quote at a different auto repair shop. I was told by the second car repair shop that not only was it not my fault that the paint came off, and that unless I was holding the pressure washer directly against the paint ( which obviously I did not do), then there was no reason for the paint to come off and clearly there was a defect in the paint. Every single car owner brings their car to the carwash and the paint doesn’t come off like that. This car repair expert told me to just keep contacting the people who sold me the car, because it clearly was a defect with the paint. I have since sent in this quote to icar and they have decided to just ignore my emails and refuse to acknowledge this issue further. My partner has been looking to buy his own vehicle and was interested in a car at icar but has since changed his mind, seeing how they have been treating me. Again, do not buy a car from ICAR THUNDERBAY, I regret trusting them, now I am going to be out an additional 1500$ to repair the paint, when I am already overpaying for the car I got. PLEASE PLEASE PLEASE< DON’T FALL FOR IT> THEY WILL NOT ASSIST YOU IF YOU FIND SOMETHING WRONG WITH THE CAR YOU BUY FROM THEM >

The staff was friendly and helpful with no pressure - Box man

The staff was friendly and helpful with no pressure making it comfortable.The procedure was easy from start to finish with their support and service. I purchase my Dodge ram classic thanks to the knowledgeable experience by the staff.I will recommend Strickland to friends and anyone look for a vehicle.

Excelente Servicio en MyCar con Alejandro, Tim y Zach. - William

Excelente Servicio en MyCar con Alejandro, Tim y Zach. Que gran equipo! Quiero expresar mi total satisfacción con la experiencia de comprar mi carro a crédito en MyCar. Desde el primer contacto hasta después de la compra, la atención ha sido excepcional. Me brindaron un servicio increíble, español desde el principio, lo cual hizo todo el proceso mucho más fácil y cómodo. Su ayuda fue fundamental con el crédito y el seguro, haciendo que todo fluyera sin problemas. Lo que más valoro es el seguimiento post-venta. Se preocuparon por saber cómo me había ido con el carro, si estaba satisfecho y si necesitaba algo adicional. ¡Definitivamente un servicio de primera! Recomiendo MyCar y especialmente a Alejandro si buscas una experiencia de compra de auto sin igual.

I recently purchased a 2017 Hyundai Santa Fe Sport and - Dean

I recently purchased a 2017 Hyundai Santa Fe Sport and had a great experience from start to finish. Rashemm Saigal and Jonathan Smeenk were professional, courteous, and genuinely committed to making sure everything worked out exactly the way I wanted. Even when a couple of small issues came up, they both stayed on top of things and followed through on every promise. I never felt pressured at any point, and both gentlemen made the process smooth and stress-free. I wouldn’t hesitate to recommend Rashemm to friends or family — especially with the dealership’s referral program in place. It’s rare these days to come across someone who truly values long-term customer relationships, and I appreciated that. Thanks again for everything! — Dean Shapcott

Excellent friendly, personalized service! Highly... - John Marks

Excellent friendly, personalized service! Highly knowledgable sales person. No pressure to buy. They went the extra mile and stayed open past closing for us. I will definitely purchase another car from them.

Purchased a vehicle from them "as is" mind you. - Alex

Purchased a vehicle from them "as is" mind you. Took it to my garage to have it checked out and it passed safety. They didn't offer any warranty on the vehicle and the general manager seemed adamant about the fact that he bears no responsibility on this vehicle after its left. After about 2.5 months of owning this vehicle and driving it, the misfires began. I'm somewhat good with cars, so I pulled the codes, and got to work. Replaced Battery, Alternator, Sparks, Injectors, two oil changes, and paid to have Canadian Tire for labor of installing it. After I was completely fed up with dealing with this vehicle I gave up and took it to another Dodge dealership (Village Chrysler), who were very transparent, and quickly found that the down-leak test found 70% leak. They said repair costs would be close to what I bought the car at ($7500), and that I'd be better off replacing the engine. The engine always ran slightly rough at idle, but I thought it was minor. I'm sure they knew this when selling me this car, but clearly wanted to get rid of this car without replacing the engine, or putting in the hours to replace the heads, lifters, and rockers, so they though let's pawn it off to some sucker. Very disappointed with this dealership. I've done much business here, especially service for years. Will never be returning to this location. Steer away. Complete scam. The salesperson tried to privately warn me that nothing to good to be true is. I should've keyed in on that.

I went in to get an oil change and they also fixed my - Amy Morissette

I went in to get an oil change and they also fixed my license plate with no problems at all! Absolutely amazing customer service and fast service! Would 100% recommend purchasing from Kia.

Absolute garbage. - brucev

Absolute garbage. Typical used car dealership. Treated us like gold then wrapped on us when we're ready to buy! Do not deal with them! Very shady! BBB will be contacted about their shady ways of doing business

Service for a recall this morning, exceptional efficiency - Susan Tessier

Service for a recall this morning, exceptional efficiency and service; Ryan Lee was personable and honest…. will go back for service!!!

AWESOME IS AN understatement - trinikojak

When I was looking for my GTR I was told "Go see Chuck, He knows GTR's and is an expert" When I met Chuck we discussed my needs/wants and he went off to do his thing. He found my car in Calgary and made the 'maiden voyage' to inspect the car and close the sale. There is no other dealership on this planet that will go this far for any one person or a sale. The car has been a blast to drive. To date, a year later, the car has no issues, and smokes most cars on the road. Thank you Chuck for going above and beyond to get me the car I always wanted. Let's start looking for another "toy!"

WORST PLACE EVER, DO NOT BUY FROM THEM. - Liv

WORST PLACE EVER, DO NOT BUY FROM THEM. Went to look and purchase a 2017 Nissan Rogue, went in with 2 people, I took it for a test drive, told the salesman Zach that the car was “high tech” I was driving a civic for 20 years. I expressed my concerns about buying an SUV that had any recall on it, the assured me that the recall items were fixed, he also assured me that all problems with the vehicle was fixed. He had me sign off on everything before I actually purchased the car, saying that everything with the SUV was in working order. Apparently, this could not be done after the actual purchase. I asked for the all in price as I would be paying for it in full. After I agreed to purchase, I was told I had to meet with another guy for extra add ons and I was only given 48 hours to decide. I go back in with my information and payment, I ask to look at other vehicles because I have a bad feeling, the sakes manager Quinn, guaranteed that the vehicle would be in working order and nothing would be wrong with it because “they have to fix it all to be able to sell it.” I ask to test drive the SUV again, it’s stilling in the back waiting to get fixed up, it’s not on pavement, but the little gravel stones. I take it, test it, come back, pop the hood and see weird stuff all over the battery, I ask about it, he assured me again that everything will be taken care of and that I don’t need to worry. A few days later I come to buy the suv and they go over in the side with me, saying it’ll take me 3 months to get used to the suv, at this point, I only sit in the drivers seat as Zach goes through the car, I didn’t touch anything while he was showing me, so he has control of the buttons. I ask about if I have issues or a problem occurs, what do I do, he said bring it here to our service department and we will get it all taken care of. Lies… 1 week after purchase, my husband discovered the A/C is not working, I thought that can’t be, the assured me it was in working order. I called, they told me to bring it, then they claimed it was my fault and told me it would cost upwards of 1700.00 to fix. I told them it was not my fault, they said a rock went up into the vent system and it’s leaking fluid and proceeded to blame me, all while calling me by a different name. The wouldn’t let me leave until I paid 203.68. The service lady said, you’ll have to fix this, it’s going to cost x amount to fix, it’s your fault for driving on the highway, I haven’t driven on a highway in 2 years, I’m a local driver only. When I said that it was most likely from their back lot with the pebbles, they continued to blame me, but said we gave the car a wash and now you owe us the 203.68. Now less than 90 days from purchase, the car is dead. It won’t drive for me to even take it in, but after having such a bad experience, being stressed to the point that I no longer sleep and have daily headaches because this was meant to be a safe car for my daughter and myself, I do not recommend them at all. Also, I have found several people who have had the same issue with this dealership, blaming the customer for issues on their cars and telling them it’s going to cost them thousands of dollars to get the issues fixed when other Nissan dealerships don’t cost as much.

I am a single parent, struggling to make ends meet, but I - disappointedcustomer

I am a single parent, struggling to make ends meet, but I need a vehicle for my job. In May 2024, I purchased a vehicle from AutoPark. My main concerns, as I told the salesman, was that I have a reliable, safe vehicle that would be affordable for me. He assured me that the 2018 VW Tiguan he wanted to sell me was extremely reliable and safe and, given my price range, affordable. Within a week of my taking the vehicle, the EPC warning light came on. AutoPark examined the vehicle and told me I needed a new battery, which they changed at no further cost to me. Within two months, the passenger airbag light came on, as did the engine light. I have been informed that only VW can do diagnostics on their vehicles, and they charge $159 per light that turns on. When you have two lights, as I did, that cost is over $300 and that's before they tell you what's wrong and how much more you'll have to pay for repairs. Now I have two more lights: the engine and EPC lights have come on again. I have had the vehicle for less than six months and the warranty that AutoPark foisted onto me has paid for exactly zero of the diagnostics or repairs so far. To say I feel as though I've been swindled is the understatement of the year.