Recently bought the XC40 Inscription last month with a faulty window frame and Volvo On-Call not working. The service department was good about arranging the window fix even though the reason for replacement was said to be because of “excessive play in window”. An inaccurate reason which places blame on the owner and had everything to do with how the car was originally built. Also, I was worried that my phone was the cause for lack of connectivity with the On-Call service only to find out that the salesperson never registered my car upon purchase and I had to follow-up with him twice before the situation could be rectified. Shouldn’t the salesman reach out to me when they realize the problem existed instead of saying he’s going to do it when I bring my car in, and not do it, and then I had to call him the next day to see if he did his job? Why should I be following up with problems that were never my doing in the first place. I was also frustrated with the sunscreen feature that stated it would close automatically in higher temperatures and I didn’t know how to activate it. The service personnel said there wasn’t such a feature even after showing them their own product description on their website. They simply shrugged, said it was probably an American feature and didn’t fully look into it for me even though they said they would when I dropped off my car 4 hours earlier and when they called to say the car was ready for pickup. They simply handed me my keys and said my car was around the corner. Is there no follow-up? And why do I have to go through the website to prove my point? Don’t say you’re going to do something when you have no intention. When I got to my car, all the interior coverings they applied was still in my car, and not removed. I doubt any disinfection was completed if their coverings were still there. The plastic covers did not fully cover the seat and the steering wheel covering was thrown onto the passenger seat. I would have appreciated personal that was more knowledgeable about their products and apologize for the inconvenience of having me follow-up twice with the salesperson to activate my on-call service. 6 hours of waiting for my car to only find out they couldn’t find the salesman who promised to activate my service and could not be found after they told me my car was ready for pickup. It’s frustrating. We’ve all invested a great deal of money for not only the product but the services - I would expect better.