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Volvo of Toronto

Toronto, ON

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208 Reviews

43 Eastern Avenue

Toronto, ON

M5A 1H1

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208 Reviews of Volvo of Toronto

April 02, 2020

Offensive customer experience Faced a very unfortunate and rude customer experience with Volvo's Service team after I had my car there for regular maintenance (oil change) . Volvo More

by Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lee Potter
Apr 27, 2020 -

Volvo of Toronto responded

You should include the whole email conversation Maria. Would you like me to post your emails? The way were speaking to us was not pleasant at all. You should be ashamed of yourself posting this.

Apr 27, 2020 -

Maria responded

Do whatever you feel right...I really have no interest in continuing this conversation or any business with you. When it it comes to our interaction, I am (was) a customer first and not your friend, relative or parishioner to be treated and lectured about my moral values... Your response as a Volvo customer-facing employee is inappropriate, customers don't need to be given any labels, lectures or being shamed by customer service. Volvo called me first to ask what my experience was, so I gave my honest answer as a customer about the car wash. So do you guys just give these calls as a formality just to check the box or you truly care how to make the experience better (post COVID)? Just an FYI, I already was in touch with Volvo Canada, sent our FULL email-communication and received an official apology for your behavior. Be well and healthy, I hope our paths will never cross again.

February 24, 2020

Great sales help by Jennifer! We have been long time Mercedes drivers but made the switch to Volvo a couple of weeks ago. Upon our arrival at Volvo of Toronto, we were greeted by a More

by Deborah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Brake, Edit Omar
February 21, 2020

Naomi was an absolute pleasure to work with!!! Naomi was an absolute pleasure to work with!! I would give her a "AAA" rating with the recent experience I had with her test driving the Volvo XC90. More

by philip.duvnjak
Recommend Dealer
Yes
Employees Worked With
Naomi Wintzen
February 19, 2020

Naomi was a pleasure to work with and went above and beyond to help my wife and I negotiate a fair deal for our XC40. She was very professional and very knowledgeable about the vehicles Volvo has to off More

by Eddie
Recommend Dealer
Yes
Employees Worked With
Naomi Wintzen
January 04, 2020

Great Experience with Naomi I have purchased over 25 cars over my life, most from dealerships. Acuras and Audis mostly and one XC90 which we loved. Naomi was by far my best expe More

by Mark
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naomi Wintzen
December 28, 2019

We had an amazing experience at Volvo of Toronto, thanks to Naomi. Her professionalism and customer service were incredible, and we so appreciate that Naomi went above and beyond to ensure we left with the More

by Zada77
Recommend Dealer
Yes
Employees Worked With
Naomi Wintzen
December 28, 2019

A comfortable amazing experience due to Naomi Wintzen Purchasing vehicles for over 30yrs I can honestly say working with Naomi was one of the better experiences I’ve had. She’s a true professional who lis More

by rick zeni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naomi Wintzen
December 11, 2019

outstanding service from Edit Omar in arranging a new lease a very positive experience. Edit is a top quality volvo representative. Courteous, friendly, knowledgeable, fair and persuasive! Hamdi Ibrahim was v More

by Sandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edit Omar
November 17, 2019

The staff was helpful at all stages. The order for the XC40 was placed and arrived within the window project. The finance and other administrative activities were straightforward. Edit was very thorough More

by Prescod
Recommend Dealer
Yes
Employees Worked With
Edit Omar, Ashley Matsumoto, Naomi Wintzen
September 09, 2019

My Volvo experience Great overall service. Exceptional service from Naomi Wintzen. Naomi took the time to understand my requirements and was able to make the proper vehic More

by Blank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edit Omar, Naomi Wintzen
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