"We were well served by Leah, not so thrilled about dealershi"
Leah Camacho-Beamer was our sales person at Unique Auto. My wife and I have found that Leah was very helpful, not pushy, and always accommodated our need to look over the vehicle and test drive and compare to other cars. She left us to spend time looking at the car without any pressure to make a quick decision. Leah is very intuitive and was able to answer most of our questions and help us find the right car for us. We did however have a few unresolved issues that I believe really stemmed from the dealership. 1) We believe that when we first saw the car the original car mats were in clear plastic covers and placed under the replacement Weather Tech mats. When we picked up the car and came home we found they were no longer there. We have no proof and no one at the dealership is providing any explanation as to what happened to whatever was in the clear plastic. 2) When we picked up the car we then got the second key fob. When we got home we found out it did not work and that a brand new battery did not fix it. The fob needed to be replaced and we are now left to pursuing this on our own. 3) We purchased, and Unique Auto applied their Mastershield rust inhibitor protection, however when we picked up the car, they would not provide the terms and conditions of the warranty. I had to continue to follow up with them and had to also call FCA twice and other chrysler dealers and eventually FCA agreed that they would mail it to me and get this over with.
I don't believe any of these 3 issued are due to Leah. I do think that this is still a decent dealership but I am however disappointed at the dealership's handling of this situation and lack of ownership of the problems.
"We were well looked after by sales person Abir and her..."
- Happy Camper
We were well looked after by sales person Abir and her associates at Burlington Chrysler Dodge Jeep. Not only were they patient with us on the purchase of our new 2019 Dodge Ram 1500, they also worked with us to help us find exactly what we wanted and needed. We we’re so happy with the first purchase that we ended up doing a second deal on a 2019 Jeep Wrangler Unlimited. Great team, great people, and great deals. Thanks Unique!
"Purchase of accessible van"
- accessible van
Abir was very helpful when purchasing the van. Mio Radenkovic helped arrange for a Chrysler rebate for part of the installation of the wheelchair ramp. Love the van!