*ITS A LONG STORY, BUT ITS WORTH READING IF YOU'RE CONSIDERING THIS DEALERSHIP*
I found a car I was interested in at Car Nation on the North Service Rd in Burlington. I asked to have my mechanic look at it as the CarFax report showed the vehicle had been in an accident. I was told that before the car could leave the lot I would need to sign a bill of sale with a stipulation of a mechanical inspection, and agree that I would purchase the car upon receipt of a satisfactory inspection report from my mechanic. I was also told I would need to sign the ownership of my current vehicle, a 2014 Toyota Sienna, and leave it with the dealership as it was being used as a trade in for the potential sale.
My mechanic’s report found the vehicle needed repairs including an alignment and new tires, so I asked the dealership to complete an alignment due to the unusual, uneven wear of the tires.
The alignment was supposedly completed by Car Nation Direct, but when I was ready to pick up the vehicle I asked to see the report. It showed the rear wheels were out of alignment. I was introduced to Mike Pinto as the Service Manager who said the alignment on the rear wheels COULD NOT be adjusted due to a manufacturer setting from Volkswagen. I noticed that the rear wheels were out at different percentages. I asked why, if it was a manufacturer’s setting the numbers would be different on each side. Mr. Pinto returned and said he wasn’t sure why that would be the case.
At this point, I was walked across the hall to another office. Mr. Cieslak, an Assistant Sales Manager was now the 6th person at the dealership I had been directed to deal with in regards to the vehicle.
Mr. Cieslak asked what the issue was, I told him the alignment report was not satisfactory. He asked what I wanted Car Nation to do about it. I said I had only agreed to purchase the car if a satisfactory alignment report was provided. He told me it was “disappointing” I was asking for this since work had already been done on the car. He then left the office. The original salesperson I spoke to, came to tell me the car was back in the service bay on the alignment machine.
Shortly after, Mr. Cieslak returned with an additional alignment report, with different numbers than the first report, showing the rear wheels were now aligned. I questioned how this was possible if it were, in fact, a manufacturer’s setting. Mr. Cieslak said the earlier technician must have either forgotten to do a proper alignment or didn’t have the correct “Volkswagen” tool. I did not feel good about the entire situation and said I would call tomorrow to follow up. I hadn’t decided what to do at this point. As I was walking out of the dealership, Mr. Cieslak loudly aggressively said, “The new vehicle is already in your name!” which I interpreted as a tactic to intimidate me to take the vehicle despite the misleading mechanical work by the dealership.
At this point I had lost faith in the integrity of the dealership and the technicians reports, and had to wait a further week to get a refund on my deposit and to have my van ownership returned. I was never once apologized to, nor did anyone at the dealership ever even remotely demonstrate concern at what had happened. I would strongly caution anyone shopping here to USE THEIR DUE DILIGENCE AND GET A PRIVATE MECHANICAL INSPECTION! Do not sign anything with them unless you are 100% sure the vehicle is what you expect, and what you want.