"Bumpy start to an efficient almost end."
We have in the past bought a Dodge ram 2013 and last year a Trailhawk Jeep Cherokee. Both times we dealt with the sales rep. Marina Cal. She was not only friendly, professional and a delight to work with but she also got to know her customers needs, wants and what the customer could afford. We also deal with the service department and have never been disappointed. Sam Kassa on the service desk always remembers the customer. He is personable, professional and takes the time to explain items or problems that may occur. We really enjoy working with him.
Recently, we were notified per telephone, email and letter that it would be a good time to trade-in our Dodge Ram. We actually have been very satisfied with it but thought we might look into this. So we took the journey into Wellington Motors. Unfortunately, many things have changed and alot of the personnel has changed and not all is for the better. Needless to say though, Wellington Motors still 'fought' for this resale. Our first representative was friendly, but did not check our past file nor understood that 'we' specified that we do not NEED to sell and we wanted the same our better vehicle as a trade. We take pride in knowing the car market and research alot before walking on the lot. this representative was not qualified nor had the knowledge needed to sell us a vehicle. This must have become evident to management and was quickly rectified and Vanessa MacGregor took over our trade requirements and fixed all the problems. Not only was she pleasant, friendly and professional but she knows her 'stuff' and what the customer wants, needs and she also does not try to over sell items ,but gives pros and cons on many aspects and takes her time on the contract. She does not rush the customer. Now we are just waiting to pickup our new Ram next week.
Once again, very pleased in the end to be dealing with Wellington Motors. All staff and reception always friendly and greet you and ask you if they could help.
"Amazing Friendly Fun Service"
- Jen M
Bruce Merritt was extremely professional and honest. He was very patient and took the time to answer all of our questions. He went above and beyond, even coming in to help us when he wasn’t suppose to be working. Brad was also amazing, quick and funny. Got me my car earlier the. Expected. Great team.
Employees Worked With
Other Employees :
"Excellent customer Service"
I had been having problems with my vehicle and it was in and out for service, the problem never actually getting fixed. I started dealing with Sam and he was super helpful in making sure we get the problem fixed. He even followed up, and when I was not pleased that problem had been fixed he had me bring it in again. So far so good, Sam was great at making sure that I felt comfortable that the problem was going to be fixed properly.