"Customer centric, supportive throughout ."
I returned to Gorruds for my third vehicle. Purchased one in 2001, and one two years ago, and had excellent service from the day I picked them up. Service throughout the years has always been top notch and always left me feeling validated as a consumer. In the Spring when my daughter needed a vehicle there was no question where we would go. Reg helped find the perfect Camry for her with a lot of patience and information. I just purchased a Rav4 and David was extremely patient, understanding and helpful researching a lot to answer my questions and help me find the vehicle that would fit my needs. Always a relaxed time with many test drives and hours comparing vehicles available. Always greeted with smile, and left with a laugh thanks to Susan!
Over the past two years dealing with the service team , Karen, Rob, Mallory and Reg has always been great from accomodating times, informative about repairs, resolving issues quickly and showing concern and kindness during the shuttles. Excellent support from Larry (operations manager) over a manufacturing concern, demonstrating integrity and loyalty in customer care.
I have and will continue to recommend this great place to anyone I know looking for a vehicle.
Thanks Gorrud's Team !
"Helpful and patient service"
We visited Gorruds a few weeks ago and test drove some cars. We were unconvinced at that point but our sales rep, David Palozzi, kept in contact without being pushy and kept us informed of new arrivals that fell within our criteria. His easy going demeanor and insightful breakdown of each car's pros and cons was very helpful in making our decision. We also found Imran's summary of the extended warranty options and benefits useful. Overall a good experience for buying our first car.
"A thorough and supportive shopping experience:"
- Natalie D
I had a great experience shopping at Gorrud's with help from John. He was extremely supportive and patient in helping me find what I was looking for. He insisted on taking the time to drive any car I was interested in. The entire experience was very comfortable and professional. I ended up purchasing my vehicle from another dealership for unrelated reasons, but would still highly recommend shopping at Gorrud's with John!