482 Ontario Used Car Dealers

I went in, they were very nice and quick to help get my - Natasha

I went in, they were very nice and quick to help get my car serviced. They noticed my broken pump resovoir and asked to fix it for a decent price. It took a couple of hours but they car runs well and I am happy! The lady at the front desk was very sweet and responsive.

My family was hit from the back and our car a total loss. - Stephanieigbitiri

My family was hit from the back and our car a total loss. My mom broke her back and is still struggling to work despite the pain. The car was the only car available to the family to run errands and pick up my siblings from school. We have been renting cars and have depleted money meant for the mortgage trying to sustain still going to work and surviving. We are behind on the mortgage especially and utilities. Not that that would concern but getting a car after this accident and the mental stress not having a car has caused would be a 💯 effort in helping my family. My mother is concerned what people think of her and not more concerned in taking care of herself and having peace of mind. I just want my parents to be happy and have the opportunity to provide for themselves and their loved ones.

I do not recommend this dealership or any dealership that - dmollicone3

I do not recommend this dealership or any dealership that has ties to it, including Tilbury Chrysler.

They don’t treat customers with respect here. - austinb7

They don’t treat customers with respect here. They called me like 5 times with price changes the other day. Horrible service They will be deceitful and dishonest. I’ve had many other vehicles and no dealership has treated me this poorly

Sun auto with Aniel at the helm was simply an amazing - Dmann0144

Sun auto with Aniel at the helm was simply an amazing experience Very professional and business friendly I highly recommend this dealership and salesman

There are a lot of positives to this dealership. - Shane Delorme

There are a lot of positives to this dealership. Very friendly, informative. Having dealt with service too I can share the experiences. Previously, I had purchased 9 vehicles from another dealer. I changed and made a deal to purchase at LH. Now, I made an inquiry, I received information, follow ups from sales. Worked out a deal on my 2022 trade. And signed the documents. Next day, I receive a call, they wish to talk about financing? Hmmm, we have financed my current truck with Ford credit and 5 previous. Never a late payment, never a missed payment. I get the call, I return the call. I call back a second time and send 2 emails. No reply. I’m wondering what is the issue. It’s frustrating to not get the information. When you think you have a deal. Although, I declined all the extras they were selling. So I thought it best to simply cancel this deal. They seem very busy and I thought each deal was important. I remember when you made a deal, shock hands and signed and it was a deal. Now days, I guess not. Dealer reserves the right to change the deal or modify it or do whatever. I don’t know because I did not wait around to find out. I’m disappointed and I did not expect this to happen. Pros and cons to ever dealership and situation. I wish LH nothing but, the best. They just won’t be getting my business.

Fabulous experience purchasing 4 vehicles from this - LM

Fabulous experience purchasing 4 vehicles from this dealership. The team is highly professional, knowledgeable, motivated and a pleasure to work with every step of the way. They also offer an excellent selection of vehicles. I would highly recommend this dealership to anyone looking for a great buying experience

Fantastic experience with Favorite Motors! - Ernest

Fantastic experience with Favorite Motors! Alex and Darren guided me rigorously from the very start of the buying process all the way to the end. They were professional and ensured everything went smoothly. Highly recommend them!

My experience with this dealership has been marked by - amaliamuto

My experience with this dealership has been marked by misrepresentation, non-disclosure of material facts, safety hazards, and coercive sales practices, all of which I believe violate the Motor Vehicle Dealers Act and consumer protection standards. Brake Failure & Aftermarket Parts (Undisclosed) Shortly after purchase, the brakes failed unexpectedly, creating a major safety hazard. Upon contacting the dealership, I was told the brakes were aftermarket parts and not covered under warranty. At no point was I informed that the vehicle contained non-Honda parts, despite assurances of a “100-point inspection” and Honda-certified condition. This is a serious omission and misrepresentation. Undisclosed Exterior Damage & Improper Repairs The vehicle was parked in a tight lot, preventing me from completing a full inspection. The sales representative assured me there was no damage. After purchase, I discovered multiple dents and scratches. While some were repaired, several remain unresolved. During body shop work, blue paint was tracked inside the vehicle and has never been cleaned. This reflects failure to disclose material damage and careless repairs. Coercion for Positive Review Before releasing the vehicle, the dealership’s “coordinator” pressured me into leaving a positive online review. This coercive behavior raises concerns about the integrity of the dealership’s practices and misleads future consumers. Airbag SRS Defect – Refusal of Warranty Coverage In December 2024, the airbag SRS error light illuminated. The dealership dismissed the defect as “rodent damage” and denied warranty coverage under my Honda Plus plan. I maintain my vehicle in a very high state of cleanliness, and rodent damage is highly improbable. This defect predates my ownership and should have been caught during inspection. Despite this, the dealership quoted me $9,526.92 for repairs—an absurd cost considering the safety implications and their failure to disclose pre-existing issues. Denial of Independent Inspection & Test Drive At the time of sale, I was not permitted to bring the vehicle to my own mechanic for inspection nor allowed a proper test drive. I relied entirely on the dealership’s representations of quality and safety, which have since proven false. Failed Resolution Attempts On March 19, Whitby Oshawa Honda advised that the SRS light malfunction was due to “rodent damage” and that the cost to repair the damage was $9,526.92 and not covered under warranty. The rodent damage was severe, and I informed them that I did not have any rodents at my property. For rodents to completely chew through wiring is highly improbable. The defect clearly predated my ownership and indicates a failure on the dealership’s part to properly inspect and address the problem before selling the vehicle to me. This defect not only jeopardizes my safety but represents yet another failure of transparency and accountability on the part of the dealership and Honda. Furthermore, I was not allowed to test drive the vehicle or bring it to my mechanic for inspection. On March 20, 2024, I emailed Honda Canada requesting that they honour their warranty for such a critical safety issue. Honda Canada responded to my complaint but sided with the dealership in refusing to repair the vehicle. On March 23, 2024, I issued a formal demand notice directly to Whitby Oshawa Honda. To date, I have received no resolution or meaningful response. Oh and Trevor is the absolute worst! Avoid this "STEALERSHIP" at all costs!

I recently visited Bay King Motors for a recall and some - Vimal B

I recently visited Bay King Motors for a recall and some routine maintenance, and I couldn’t be more impressed with the experience. My service adviser, Jenna Barber, was an absolute pleasure to deal with from start to finish. She is incredibly courteous, welcoming, and has a genuinely helpful attitude that immediately puts you at ease. Jenna took care of everything seamlessly, keeping me updated regularly on the progress of the work being done on my vehicle. Her communication was clear and proactive, which I truly appreciated. Once the service was complete, she even arranged a prompt ride to pick me up from home so I could retrieve my vehicle—another thoughtful touch that made the entire process smooth and stress-free. Overall, the professionalism and customer care I received were exceptional. Thanks to Jenna and the team at Bay King Motors, this was one of the best service experiences I’ve had. Highly recommended! Vimal B

I have been at this dealership about 3 times this year. - Bubsy

I have been at this dealership about 3 times this year. I was there yesterday with a concern about my Dodge Ram 2024. I had the most incredible customer service with Laura and Andrian(Service Manager). They were incredibly pleasant and helpful with my concerns. Going forward I will continue going here in the future. Once again thank you both so very much. Donna Arscott

I put my Jeer wrangler in for peace of mind service. - Henry

I put my Jeer wrangler in for peace of mind service. I looked and noticed they did not rotate the tires and i am not sure they even did any kind of inspection. Everyone looked like they were half asleep there, Please avoid this location for service at all costs.

I went in to look for a ford escape and I found one that - Daves

I went in to look for a ford escape and I found one that I liked in the lot went to get a sales person and he came I showed him the car that I want to test drive. I asked him the price and he said check it yourself on the phone. I asked him to get the key for the car, he went in the building and I waited for him to bring the key on the parking lot for 30 minutes. He never came with the keys. So I decided to leave. Never go there they are very rude people I will never go to that place again. Iv been ignored not treated with respect I will never go there again.

Buyer beware! - N

Buyer beware! Find another dealer! Dont do it! After they take your money and trade ownership all communication stops. Sales ignores you. Business managers ignore you. After multiple phone calls, emails and texts going up the chain to the business manager, you might get exactly what you started with. Your money and your car back. Please don't waste your time here like I did.

I’m more than satisfied with both the service and the - Mae A.

I’m more than satisfied with both the service and the vehicle I got from Caron Auto Sales! 😊 From the very beginning, they were completely transparent about the condition of the car before I even took it home. I really appreciated their honesty—they don’t hide anything from their customers. It gave me so much confidence knowing exactly what I was getting. You can truly rest assured that you’ll receive the quality you deserve. Highly recommend!

I bought a used car from Ken Shaw and Alex was my - Trevor A

I bought a used car from Ken Shaw and Alex was my salesperson. He was amazing. He went over and about to make sure all paperwork was done right and was always able to meet me or answer my calls. I highly recommend buying from Ken Shaw and using Alex as your sales rep.

I recently bought a beautiful SUV from Kashif Babar from - Alex

I recently bought a beautiful SUV from Kashif Babar from Durham Mercedes-Benz. I was incredibly happy to work with him. Kashif is absolutely patient and he explained every details of the vehicle I bought. He patiently answered all of my questions and he was very knowledgeable about the latest vehicle models. Kashif and the entire team members are friendly and we are enjoying our new members in our family!!!

Recently I purchased a new 550E from Budd's with the - dave

Recently I purchased a new 550E from Budd's with the assistance of Lee. From the moment I walked in the service has been exemplary! The sound advice I received allowed me to make an educated and informed decision with no pressure tactics. The entire team has been a pleasure to work with from Rob ( the GM ) to Linh in the office along with many others. A big shout out to Lee who was courteous , knowledgeable , honest and a pleasure to deal with. The detailers also did a phenomenal job preparing my new vehicle in a tight time frame. I must also mention Schalk , their product specialist , who came to my office on a Saturday to give me a thorough lesson in operating my car. There were hiccups as the vehicle had to be transferred from another dealer outside the province and the freight was delayed but, even though it was beyond their control , they handled it expertly and professionally.

My advice? - Mike

My advice? Stay far away from this dealership. We had a signed bill of sale with an agreed amount for my trade in. They went over it my trade, drove it and gave me a price we agreed to. Super excited to pick it up m a few days later and they tell me I owe another 1600$ for my trade as it need some repairs??? The sales manager George "lyin" McAllen, the sales manager told us the repairs were needed so the car could go to auction...well 2 days later it's for sale in their lot. We "negotiated" it down to $1000, because at that point I had already switch my insurance and dealer had flipped the plates. We felt like it was a shake down. Avoid this dealer at all costs, and if you do go, do not give them a deposit!

I had a very positive series of experience with the - Josephine

I had a very positive series of experience with the dealership’s service department. I’d like to commend my service advisor Arad Mehrpour who were not only knowledgeable, professional, and transparent in explaining the required work but went above and beyond in accomodating all of my car’s service requirements; oil change, horn replacement & transmission - electric oil pump. He even spent a few minutes of his time listening to my stressful day when I almost got scammed. My vehicle was serviced promptly and returned washed each time and in excellent condition. I appreciate the high level of customer service Arad has rendered and will continue to use this dealership for future service needs and will definitely book my service under Arad Mehrpour. Thanks Arad!😊

Pembroke Honda Service: Thieves in Uniform Stay far - spencer

Pembroke Honda Service: Thieves in Uniform Stay far away from Pembroke Honda’s service department. They are nothing but a money‑grabbing scam operation. Twice I agreed on a price, twice they added “mystery charges” and held my vehicle hostage until I paid. The techs ignore customer input, invent bogus diagnostics to pad the bill, and even “lose” warranty parts so you can’t claim reimbursement. Their communication is garbage, their excuses are laughable, and their only goal is to squeeze every dollar out of you. This place doesn’t provide service — it provides theft disguised as service. To anyone in the Ottawa Valley: avoid this service department at all costs. Since moving to this area, I’ve had nothing but terrible experiences here. On two separate occasions, we agreed on a billing amount — yet when it came time to pay, “mysterious” extra charges appeared. Both times I had to personally fight with their staff to get reimbursed. The technicians don’t even respect customer input. They’ll go against your wishes because they “know better,” handing out empty, scripted responses just to claim they’ve “provided the requested servicing.” I’ve brought them issues diagnosed by another qualified tech, only to watch them deliberately chase a completely different problem — conveniently one that costs more money. And if you think your warranty protects you, think again. They’ve “mistakenly” thrown out warranty parts so you can’t claim reimbursement, then offered to take it off your bill at half the cost while still charging install/diagnosing fees that likely took the tech seconds to perform. This isn’t a Honda issue; it’s this dealership specifically. They operate like a money grab, holding your vehicle hostage until you pay whatever they decide to tack on. Communication is slow, unprofessional, and dismissive. The manager even had the audacity to claim charges were “legit” despite them not appearing anywhere on the invoice. I will never return here and strongly recommend anyone in the Ottawa Valley take their business elsewhere. There are plenty of other options — don’t waste your time or money on a department that thrives on hidden fees, bogus diagnostics, and shady warranty practices.

Exceptional Service – Customers for Life! - Lee

Exceptional Service – Customers for Life! "If you want to see 'Movement that Inspires' in action, go to Cambridge Kia. Our recent experience with their service department was world-class. Ian Pickering and the entire service team deserve a special shout-out for their devotion to resolving our issue; their collective professionalism and problem-solving skills are a true testament to the brand. It is quality dealers like Cambridge Kia who build customers for life. When presented with a problem that is in their power to fix, they don’t just resolve it—they excel. We are officially lifelong customers and will be going to no one else for anything from now on!"

Service department is a joke! - bob.ramsden

Service department is a joke! They don't call back, don't give any reliable information from the advisor side and both my son and I had the service tech tell us one thing and the advisor something different an hour later? Took a month to get a Ford Transit transmission repaired under warranty....blamed Ford for most of the delay but it seemed to take a long time to even get to the point that they could send it to Ford? When we finally got it back, strange noises.....we make them aware, schedule an appt, take it in.....a day later they want to keep it over the weekend to do a cold test...it was warm when we brought it in 8 hours before? Ok, Monday, not call, Tuesday, no call or call backs.....6pm, message from advisor...we need 10 hours of shop time to remove the engine to find the problem? we need you to authorize it? but we can't do it now, you'll have to bring it back next week? We take it back the next monday.....no call Monday, no call Tuesday, Wednesday morning....we think its the bearing in the starter motor? really....that doesn't make sense but if you feel it needs to be replaced, go ahead....no call Wed, no call Thursday....late in the day, it's ready.....oops no sorry we didn't do the oil change you asked for....wait a couple hours....we pick it up Thursday evening....still making the noise and we tell the advisor....she assured me she would let Lori know and also how frustrated and unhappy I was! We need the truck for jobs on the weekend and early in the week....the noise continues to get worse...I drive the vehicle Wednesday and ask that my admin calls the dealership about how bad it is.....bring it right in....we take it back first thing Thursday morning....play and forward a video of the noise....Lori assures me she will take to Steve the tech and the Service manager and get it dealt with! No call Thursday, No call Friday, we call late Friday and my admin is told they haven't even put it on the hoist yet? My admin calls Monday midday, not answer, no call back. I call with a pretty ugly message Monday afternoon. Lori calls back, nothing has been done....a truck is on the only hoist that they have that can lift my truck and they don't know when it will be fixed and they have no idea when they can look at let alone fix my truck? I've made appts, been blown off, I've paid diagnostic charges that obviously were not money well spent.....I've paid to have parts replaced that were not the cause of the noise we brought it in for and now after 10 business days of the last month, not only do I not have a vehicle to use in my business....I have not indication on how long it will be or what they are going to do to make it better? A large, long standing Ford dealer like White Oaks should be able to do a much better job providing service and communications to customers and represent the Ford brand with a much better experience than I've had. I have 6 Fords in my extended business and personal fleet.....makes me wonder what the next vehicle should be.....probably not a Ford. Good Job White Oak.....I'm sure Ford will be proud of your job representing the brand! Sarcasm totally indented... you only received a one star rating because zero stars was not an option.

Good service and performance is nice. - Safiqul

Good service and performance is nice. I appreciate their service and support.Maybe I will go that location next time.

My air con stopped working. - Debc

My air con stopped working. Had to pay $250. for a diagnostic and was quoted $1700. to fix it. I declined. Went to another garage and it was totally fixed for under $200. Returned to get my tires changed over as I had stored my tires there. Made a 9 am appt as I had a 10:30 meeting to attend. An hour later my car hadn't even been brought in. Like a Seinfeld episode, they know how to take an appt but not how to keep an appt. When I complained they said I could just get my tires back and leave, which I happily did. I do not recommend this service department.

My husband bought a new 2025 Dodge Ram yesterday and his - tamisandrelli

My husband bought a new 2025 Dodge Ram yesterday and his experience with Ashton and the team was outstanding. Ashton was attentive to his needs and wants. He went out of his way to ensure Blake received outstanding customer service in a respectful manner. Delivery of the vehicle was timely and the detailing was excellent. Pickup service was outstanding. Definitely a seamless process, Blake could not be more impressed with the service he received from Pembroke Chrysler. Highly recommend this dealer and Ashton’s customer service.

Jeff Gagen is delightful to deal with but the rest of the - 5-starisajoke

Jeff Gagen is delightful to deal with but the rest of the sales team is a joke. ANDREW specifically is a condescending xxxxxxx who is ok sending out broken vehicles and lying about safeties

Looks like they just want money. - Abc123

Looks like they just want money. I had to get $350 worth of work done and before I even stood up from the service desk they are telling me I “immediately need” another $500 of work done. No heads up during a previous visit, nothing. I even heard the service guys laughing about tricking a lady into getting an alignment. DISGUSTING.

We spent almost two weeks negotiating a Ford F-150 - Sadri.behzad

We spent almost two weeks negotiating a Ford F-150 Raptor. We gave all trade-in info, made several follow-up calls, and paid a deposit to secure the truck. The dealership even placed a “SOLD” sign with our name on the vehicle. After days of excuses and delays, we discovered on Dec. 2 that they had sold the truck to someone else. Completely unacceptable and a serious failure in professionalism.

This company sold me a car with a 7000$ damage to it. - chioma8275

This company sold me a car with a 7000$ damage to it. They initially told me my loan was declined because the car I wanted had an accident on it. “Giving me the impression they don’t sell accident cars” The carfax they showed me was clean. (This is their tactics. ) I only got to know when I went to trade in the car and boom! Carfax showed the car I currently own had a 7000$ damage to it. When I reported and contacted JANEX AUTOS. They referred to the bill of sale. Now here is the twist… they stated “ CUSTOMER ACKNOWLEDGED CARFAX!!!!! This is the fraud and the banks believe them. Becareful with this company. Before you drive your car away check the cars VIN number to be sure they didn’t sell you an accident car. Be careful guys! They will scam you!!