We went to the dealer, based on mostly "favourable" reviews. We were treated very well by the salesperson "Super Mario". He was very easy to deal with. After looking at several cars and taking them out for test drives we decided to purchase the Certified Pre Owned 2012 Toyota
Highlander V6 AWD | NEW ARRIVAL | 7 PASS | LEATHER SUV
VIN: 5TDBK3EH1CS149943Stock: 210898
The car looked great for the year with very low kilometers nd it drove very well. We made a deal and decided to purchase the car. The whole selling/purchase process went very smoothly.
There were a couple of issues with the car, which we pointed out to Mario and he promised to get them fixed. This was an issue with the A/C as it was not cooling.
The car was supposed to be ready on a specific day and both myself and my wife made arrangements at work to take the time off to pick up the car. If we did not call on the day off the appointment we would have not been told that the car was delayed by two days, because of a delay in getting a part. Which is OK, but should have been communicated to us.
We did pick up the car two days later and again the process went very well. The car looked clean and we were happy with it.
Luckily we know a certified Lexus/Toyota mechanic who was good enough to take a look at the car for us to ensure that there was nothing wrong with the car that we could not see from the surface.
That's when we found out from him that the car was not in the best of shapes, which came as quite a shock to us. He inspected the car and actually shot a video explaining what the issues were and suggested in his professional opinion that we should not keep the car. My wife was devastated as the car was for her.
The car was totally rusted out, that was a big problem. AC was leaking (was supposed to be fixed, but it was leaking because the lines were rusted out). You would figure that when they were working on the car they would see the leaking lines as the liquid is a green colour, very hard to miss. A back wheel was ceased and the front wheel was making a screeching sound. Both of these issues would have been very easy to notice by an junior mechanic if they bothered to actually check or they were hiding things from us. It was one or the other.
As soon as we found out the issues with the car, we called Mario back and explained to him that we wanted to return the car because of the issues (They do have 30 day money back guarantee). Obviously he was surprised that we wanted to return the car (probably does not happen very often). At first he was somewhat hesitant, but after I explained to him that we had the car checked by a mechanic he said that we can come and return the car.
The dealer did try to delay us coming in the next day but with a bit if insistence they did agree. We did go to the dealer, sowed Mario the video from the mechanic and he ensured that our money (minus some cleaning fees) was returned to us, even though we were made about 30 minutes to get a cheque issued. My wife works at a bank and said that the cheque should have not taken more than 10 minutes to issue to us.
In the end we were probably one of the lucky ones and had a mechanic friend that was able to inspect the car. I'm sure that most people would have driven the car for months before noticing anything (maybe the next servicing appointment) and at that point you would be stuck with a bad car, possibly.
I also just noticed that the car that we returned is back on sale ... Buyer beware of this car.