Car-On Auto Sales

I had the pleasure of working with Super Mario while searching for a car for my daughter this summer, and I must say, his service was exceptional. Mario went above and beyond in every aspect of the car- searching for a car for my daughter this summer, and I must say, his service was exceptional. Mario went above and beyond in every aspect of the car-buying process. He provided a detailed description of the Acura RDX ensuring we understood every feature and benefit. Moreover, he personally accompanied us on a thorough test drive, which was incredibly informative and reassuring. His professionalism, knowledge, and dedication and most importantly his big smile made the entire experience smooth and enjoyable. I highly recommend Super Mario for anyone in the market for a vehicle—his commitment to customer satisfaction truly sets him apart. More

J’ai acheté un Toyota Tundra 2016. Car-on a très bien préparé le véhicule lors de la vente en remplaçant des freins, pneus et antirouille. Deux semaines après la vente, le garage a ég Car-on a très bien préparé le véhicule lors de la vente en remplaçant des freins, pneus et antirouille. Deux semaines après la vente, le garage a également payé pour une réparation. More

Purchased car 4 months ago never got a safety certificate needed a new battery, new hood latch,new tires they were weather rotted and there extended warranty called global warranty sucks! It takes af few da needed a new battery, new hood latch,new tires they were weather rotted and there extended warranty called global warranty sucks! It takes af few days for them to get back to the garage to approve anything and there garage takes to long to get service. If looking for car take it to another garage for inspection first More

Terrible experience with SERVICE DEPARTMENT. I recently bought a Hyundai Santa Fe, and within 2 weeks I noticed an abnormal noise as the brake was pressed. I brought the car for the Service depa I recently bought a Hyundai Santa Fe, and within 2 weeks I noticed an abnormal noise as the brake was pressed. I brought the car for the Service department to have a look, and they told me the pads and rotors were changed and there was nothing they could do. I insisted that the problem might be something else, and they told me to get used to it. This is the second car I bought from them in less than a year, I also had an issue with the first one, and I ended up fixing it at my own expense, which I am not willing to do again. They have an excellent sales department with friendly and helpful staff, however, the service department seems to not care as much. After my second bad experience, I do not recommend the company to anyone. More

WARNING - Read the fine print on the 30 day refund policy! They sold us an unsafe car, service dept did more damage in trying to fix it. Now irreparable.... they refused to waive the refund 15% "resto policy! They sold us an unsafe car, service dept did more damage in trying to fix it. Now irreparable.... they refused to waive the refund 15% "restocking fee". I'm out a lot of money and time thanks to Car-On-Auto. Absolutely no customer service, horrific experience for my family. Proceed with caution when dealing with them. More

Pure scam. They sell Used vehicles "as is." You pay diagnostic fee for future troubles. They sell Used vehicles "as is." You pay diagnostic fee for future troubles. More

I just could not believe the inventory size in one spot. Amazing selection and friendly staff and process. Amazing selection and friendly staff and process. More

This is the first time that I have be angry enough to go to the effort of writing a review. I don’t expect anything from Car-On. They had their opportunity. I think others should know. I purchased a 2019 to the effort of writing a review. I don’t expect anything from Car-On. They had their opportunity. I think others should know. I purchased a 2019 Q5 from Car-On back in January. We were pleased with the vehicle as well as the sales process. Last week my wife even recommended Car-On as a good place to go to purchase a used vehicle. Everything was great until last week when we went to change over to our summer tires. I generally change the tires myself as they are on rims. To loosen the Lug Bolts I had to use a 2ft breaker bar and then jump on it to get them to break loose. Weighing 200lbs that is over 400ft-lb of Torque. I tried to loosen the 4 locking lugs but could not. Because I did not want to break the lugs or the key I took the vehicle into a tire shop. They were unable to loosen the locking logs either and actually broke one of the lugs. They were great and did not charge me for their efforts. I told them I wanted to take the vehicle back to where I bought it. When I brought the vehicle to Car-On service to ask them to loosen the locking lugs they explained that it would be a straight time job and that it could be costly as they may need to drill out one of the lugs. They also said that they always use a torque wrench when installing lugs. I explained that there was no way that the lugs were ever torqued to the specified torque of 103ft-lb. They had be Torqued well beyond that. They asked me if I wanted the work done. I told them that they had done enough damage and that I did not trust them. It is unbelievable to me that organizations like this will not take responsibility for the quality of their work. We retracted out recommendation to my wife’ colleague and won’t go back. More

My purchase and service experiences were terrrible. In sales the salesman would not provide direct answers. Indicated a service charge under the powertrain warranty was often waived because they wante In sales the salesman would not provide direct answers. Indicated a service charge under the powertrain warranty was often waived because they wanted to ensure the customer was happy. Took the car to service with over a month left in the powertrain warranty with a periodic noise the turning in and out of parking spaces and indicated it was temperature dependent, .i.e. minimal when air temperature somewhat less than 0°C and much worse as the temp got higher. Service heard the noise and immediately claimed it was an axle problem and told me the temperature dependency didn't make sense because there was no fluid in the axles. What didn't make any sense was that CarOn insisted the axles were the problem when they know there is no fluid in an axle. Even though they weren't making sense I wanted them to be right so I let them. They charged me almost $1K with no change to my problem and claimed that axles are not covered by the powertrain warranty. Their warranty supposedly covers the same powertrain as defined by the manufacturer. Subaru definitely covers axles in their powertrain warranty. Not sure how CarOn gets the power from the engine to the wheels without the axles. CarOn said if I wasn't happy I could bring the car back and they would fix it by replacing the transmission and with upto $1500 coverage under warranty. I got the old axles back and they showed no signs of slipping or wear. There were gouge marks on both but I am assuming they were from tools used during axle removal or they were placed after I asked for the replaced parts. In my opinion CarOn's powertrain warranty is worthless, either they will try to make sure it doesn't apply or the bill would be padded enough to cover any cost of warranty. Even though CarOn refused to give me a ballpark cost I believe it is around a $6000 job and it is hard to find a reconditioned transmission. Note: Adam was supposed to have gotten back to me yesterday with the ballpark cost to replace the transmission and Khalid was supposed to have gotten back to me two days ago to address my concern that I was ripped off regarding, in my opinion, the unwarranted replacement of the two front axles. In addition Stelios was supposed to call me for a free replacement part to correct a window problem. Needless to say that has not happened within the last two months. I highly recommend that no one trusts CarOn for honest reliable sales or service. More