Poor service from the service department, especially Harry B. Inattentive, unprofessional, socially awkward and down-right rude. They hang up on you when you call, cannot connect you to service if you don't recall the name of the 'man' in charge of your car, cannot update you on the status of your car with any accuracy, receptionists have a snotty tone, they forget your name, they don't have work orders ready, promise to call at a certain time and they don't, don't have loaner cars arranged properly, and so on. Mercedes Benz Durham is awful, unprofessional and full of excuses.
The car itself, the C300, is a farce. Nice interior and it looks decent. Otherwise, the biggest mistake I have ever made buying a car. And I bought many. Apart from the mentioned: unrefined suspension, drone from the exhaust, noisy, transmission is dumfounded and programmed incorrectly (learn from your competitors), idles loud and so on. What a waste! I wish I could turn back the hands of time and give this dealership and the car a pass! Don't believe me, read the reviews here and elsewhere, and you'll agree. And read the ones that are written after a little time of owning the car, and not immediately after it's purchased. Mercedes C300: A pretender Mercedes!