Mercedes-Benz of Durham

Poor service from the service department, especially Harry B. Inattentive, unprofessional, socially awkward and down-right rude. They hang up on you when you call, cannot connect you to service if you don't recall the name of the 'man' in charge of your car, cannot update you on the status of your car with any accuracy, receptionists have a snotty tone, they forget your name, they don't have work orders ready, promise to call at a certain time and they don't, don't have loaner cars arranged properly, and so on. Mercedes Benz Durham is awful, unprofessional and full of excuses. The car itself, the C300, is a farce. Nice interior and it looks decent. Otherwise, the biggest mistake I have ever made buying a car. And I bought many. Apart from the mentioned: unrefined suspension, drone from the exhaust, noisy, transmission is dumfounded and programmed incorrectly (learn from your competitors), idles loud and so on. What a waste! I wish I could turn back the hands of time and give this dealership and the car a pass! Don't believe me, read the reviews here and elsewhere, and you'll agree. And read the ones that are written after a little time of owning the car, and not immediately after it's purchased. Mercedes C300: A pretender Mercedes!

The Sales department is helpful but after you purchase your car the service department is absolutely awful. They are rude and will do the most to push expensive and unnecessary repairs. DO NOT buy extended warranty or believe their warranty because they will not cover anything. The stitching came undone on the seam of the drivers seat. I understand if it was a rip or tear anywhere else, but at the seam, it is clearly an issue with the original stitching itself. I have had a Civic for 20 years with less issues than the C300. I was looking to buy a GLE soon but now I will definitely not be.

Very unprofessional in communicating I wanted to make an appointment and Chantel had a very bad attitude so I found another dealer I’d never send my worst enemy there.

I have been an owner of Mercedes for more than 10 years and have purchased from different dealers around Toronto. By Far I can certify Durham is the best Mercedes dealer in town. Personalized attention, assistance, advisory, service, everything is top of the top as you expect from a Mercedes dealer. I'm particularly grateful with New Car Manager Ms. Carmen Beck-Sharman for her extraordinary attention and service. Choosing a car is not only about choosing a brand but also a dealer... and MB Durham is the best. Thank you for everything.

Very reliable. Guaranteed all the vital parts of the car will be inspected during scheduled maintenance and even the smallest part! Samson Lopez anticipated that I will be needing a spare battery for my key fob, when I checked my receipt inside the envelope I was very impressed that I also have a battery!

A person who has emerged as “outstanding” when purchasing my new A250 a month ago was Silvina Pica. She was super knowledgeable about the product, personable, assertive and very professional. Thank you Silvina for a "Great service" once again.

Wanted to thank the entire staff at MB Durham. They helped me find My car and the service was amazing. Neal and Silvina were professional and helpful every step of the way. When my car was delayed because of COVID and factory shutdown, they helped bridge the timing. I have already recommended them to friends and family members. Thank you!

Worst dealer I dealt with. Charging too much. Car diagnostic cost $335 for a job 10 min. Not easy to book an appointment. Very bad customer services.

my Glk 250'sare always happy to come by for the special attention and service. always welcomed, Always updated and especially always come out sparkle clean .Samson professionalism VIP treatment always. However my SLK32 does get jealous though, because she doesn't get as much attention and washings as her sisters and especially jealous when i get caught driving a courteous vehicle. A1 all the way home. JP

Harry Bhelay, our service advisor, once again provided us with excellent customer care especially during this Covid19 pandemic. He is always professional, knowledgeable, courteous, and thoughtful. We have been dealing with Mercedes Benz Durham for over 12 years and highly recommend this dealership. Harry always provides excellent advice and he is truly an asset to the Durham dealership. Thanks again to Harry and the Service Department Staff. .