"Unorganized and dont call when they say they will"
- John Downie
Have been told several times that I would get a call that day or next day and no calls, and then when calling them to arrange buying a new car, they are too busy with customers and will call back, but never do.
Very disappointed to have gone from looking at a used vehicle, being approved for a new one, paying a deposit assuming a 0.99 interest rate and told will hear from them, no call. Had to call back again and told it's at 8.99 interest rate. Got my deposit back.
David was extremely helpful and patient throughout my car buying experience - and I"m picky so that's no easy task!
Although I have a complaint for Hyundai Canada about misrepresentation of a feature (it does not have a navigation system like the 2019 Turbo Tech), I otherwise love my 2020 Hyundai Veloster Turbo and am happy to continue my journey with AutoValue Hyundai.
"very unhappy customer "
Purchased my car Sept-18 ,with a extened warranty plan . In July-19 I blew a tire on the 407 hwy at Jane St after serching my car I realized i did not have the wheel lock key, the 407 emergency vehicle employee serched my vehicle also without locating the key so called they number I had for the roadside assistance extra package i thought i purchased I was told It was told it was not valid after 3 calls i made ..twice i was disconnected....I was told by the 407 emergency I had to move vehicle he offered to call a tow truck for me ...the end result it cost me 720.00 to have my car towed back to my dealership (this was on a sunday) went in very upset and found out I did indeed have the extra valid package for roadside assistance...opps someone made a mistake!! But I can put in a claim for the max of 250 for my tow. For whos mistake?.. then they had the gull to try & charge me for the new rim wheel/lock set !! Im so done with Hyundai oh ya and I was informed by this dealership all Hyundai's dont have tire pressure warning systems. I dont understand that one, & was never informed that at time of purchase.