I put a deposit down on a car, and went back to make the deal as the vehicle hadn't been ready for the floor. Paperwork was drawn up and I decided not to purchase an extended warranty. The dealership manager came in and tried to talk me into taking the extended warranty, and when I said no, he told me they were going to sell the car to a customer that wanted it, and was willing to buy all of their upsell items. I had an offer, a deposit, and walked away because I couldn't trust them. I told the manager sometimes it isn't about making more money...sometimes it's about making a customer, and they just lost one.
A couple of other things:
*loan rate was higher because they make $100 bonus if they lock you in at 6.99% or higher. At 4.6% they don't get a bonus.
*Fees for delivery showed up at the last minute
*Cost of warranty was quoted $1000, but showed up as $1130 on the paperwork