I'm writing a five star review, but the five stars are specifically for the amazing service I received from Jarrid. Jarrid sold my wife and I a beautiful 2019 RAM 1500 Rebel. Throughout the entire experience, I found him to be very helpful, insightful, and pleasant to deal with. I spoke with Jarrid after having a tonneau cover and side steps installed as part of the truck deal and told him that he is awesome and that I will follow him to whichever dealership he moves to in the future. His focus was not merely to complete a transaction, but to provide an excellent customer experience. The same cannot be said for the overly aggressive general manager, Rocco. If ever I do purchase another vehicle from Lakehead Motors, I will do my absolute best to avoid dealing with Rocco. He constantly interrupts customers while trying to make sure that his points are understood. He used very aggressive sales tactics and almost caused me to walk away from the deal. Rocco needs to gauge his customers and realize that the "hard sell approach" doesn't work with everybody.
The sales manager Anna seemed to be relatively new at the job and liked to use the line "we'll be sure to get you top dollar for your trade" way too many times, and was also very pushy.
Overall, despite the general disregard for positive customer service from the management side of the business, Jarrid provided EXCELLENT service throughout the experience, and FOLLOWED UP to ensure that everything was to our satisfaction. I'm not telling anybody to go buy a vehicle from Lakehead Motors, I'm telling them to go buy a vehicle from Jarrid Sawicki.