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North York Chrysler Jeep Dodge Ram Fiat

4.5

979 Lifetime Reviews

7200 Yonge St , Thornhill, Ontario L4J 1V8 Directions
Sales: (866) 788-4187

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979 Reviews of North York Chrysler Jeep Dodge Ram Fiat

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October 15, 2019

"Terrible Customer Service"

- AcuraInfiniti

Terrible Customer Service. My partner and I met after work Thursday, October 3 at 5:30pm at the dealership. It was raining. We saw the 2017 Mazda6 GT I was potentially interested in. It was unlocked, we sat in it and looked it over for 7-10 mins. It was dirty, not cleaned, trash throughout and McDonald's wrappers in the trunk. We got out, closed the doors to suddenly them being locked. We looked around and noticed a gentleman standing on the steps of the dealership, holding a key, staring. No wave, no gesture to go see him, just stared. We walked over and broached a conversation. He told us that it had everything because it was a GT. We asked if it had a feature and he said it was a GT and had everything. I said, well you can buy a GT with three different packages and wanted to confirm which packages it had. He dismissed what I said reiterated it was a GT. He also told us that it was only one owner who worked there (which was untrue by the papers in the dash - he was the second owner). My partner said it was not really my fav colour, but we wanted to check it out. We stood, cold, wet and awkward as he continued to tell us he worked at Mazda before (and knows all about the Maxda cars - but clearly didn't as he was unaware of the different packages on a GT), a dealer downtown and then here. He said he would likely open his own dealership. I mentioned that there was another GT in Guelph, same trim, just a different interior. He said he know which one and was more expensive. It was actually $1000 less, with only several more km's. He again dismissed my information. I showed him on the AutoTrader app, he said - well, it is not the colour I like. He was in many ways rude and dismissive. We asked if we had to make an appointment to test drive it, he said it hadn't been cleaned and that it wasn't the colour we want (sarcastically) and turned and walked up the stairs. We stood there, cold, wet and dumbfounded by his lack of interest. My partner asked me if I wanted to test drive - I said I had hoped to. My partner turned, walked up the stairs (which had customers and sales reps there) and walked by the original sales rep and asked if anyone wanted to take us for a test drive - the sales rep said you don't like the colour in a sarcastic tone. My partner told him that he apparently didn't want to sell a car and continued loudly asking if anyone wanted to sell a car and go on a test drive as this sales rep didn't want to. He was clearly embarrassed and shoved the key to Raymond (a sales rep who had just walked outdoors) and told him to take us for a test drive). He did, I felt bad for him as he was very quiet and didn't know what was going on. He was nice, but again apparently confused. After the test drive, my partner wanted to see the manager and quickly told him about the experience (in less than a min or two - hence why I am writing this for more detail). We do not know the name of the original sales rep, he was nowhere to be found, but Manager was going to speak to Raymond to find out). Overall I was/am still disappointed by the lack of emotional intelligence and poor sales skills was horrific. Whoever that sales rep was, I truly do feel for any customers he helps in the future. I was genuinely interested in the vehicle - but completely disappointed by the experience. Thumbs-down for the sales rep. I will update if I ever find out his name. I hope the manager spoke with him. Raymond - thank you for jumping in. I appreciate you doing so. No one once asked our names, never asked to follow-up...the car is still for sale, weeks later...

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Recommend Dealer
No
Employees Worked With
We do not know the sales reps name
September 30, 2019

"Thank you Val and the detailing team to keep my car clean..."

- Amy

Thank you Val and the detailing team to keep my car clean everytime! Excellent service- dropped off in the morning then got a shuttle to work and pick up after work! Perfect for me!

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Recommend Dealer
Yes
Employees Worked With
Customer Care
5.0
Other Employees : Val, Richard
September 30, 2019

"Great job in taking care my SRT all the times! Fast in..."

- Mike

Great job in taking care my SRT all the times! Fast in and out, no crazy selling staff. Only tells me what my car needs at the certain mileage with the schedule maintenance plan present in front of me. Thank you Val as usual!

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Recommend Dealer
Yes
Employees Worked With
Customer Care
5.0
Other Employees : Val
September 30, 2019

"Love the friendly staffs here. Fast and excellent..."

- Peter

Love the friendly staffs here. Fast and excellent service. Val is always helpful along with the support staffs- Leslie and Michelle to get me in and out with an Uber ride! Thank you guys!

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Recommend Dealer
Yes
Employees Worked With
Customer Care
5.0
Other Employees : Val, Leslie and Michelle
September 30, 2019

"Thank you Val and the team for the great service! Alaways..."

- Macro

Thank you Val and the team for the great service! Alaways happy to bring my vehicle here for the excellent service. Thank you Leslie and Michelle for helping as well.

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Recommend Dealer
Yes
Employees Worked With
Customer Care
5.0
Sarah Finlay
5.0
Other Employees : Val, Leslie and Michelle
September 27, 2019

"Quick oil change"

- Hiro200

Quick but thorough service through the fast lane. oil change and tire rotation was done in under an hour and theres even a waiting area where you can watch your car being worked on.

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Recommend Dealer
Yes
Employees Worked With
fast lane techs, Jon the advisor
September 27, 2019

"Fiat 500"

- Amy

A triangle warning light came on a few days ago and my mechanic was not able to diagnose the issue. Booked in to Fiat to have my car checked and turned out it was due for an oil change.

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Recommend Dealer
Yes
Employees Worked With
Jon Ng
September 27, 2019

"Good Service"

- 2500

Driving through Toronto from the States and tire light came on. Found this dealership on google and stopped in. Thankfully just needed a top up and was good to go.

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Recommend Dealer
Yes
Employees Worked With
John (Service Advisor) & Express Mechanic
September 25, 2019

"Excellent Followup Visit"

- RecallJourney

After a bit of a wait parts finally arrived and I was booked in. Dropped off my car with my service advisor and was shuttled to work. Vehicle was done on time and I was updated regularly.

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Recommend Dealer
Yes
Employees Worked With
John Ng
September 25, 2019

"Recall Experience"

- James

Booked an appointment for a recall on my 2012 Dodge Journey. Other dealers had a 2 month wait, North York took me in a week. Recall went smooth, complimentary vehicle inspection was pleasantly unexpected. Would definitely recommend.

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Recommend Dealer
Yes
Employees Worked With
Jon Ng (Service Consultant) & Appointment Center Staff
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