I’m writing this review to warn other customers of the - az.jorgaqi
I’m writing this review to warn other customers of the serious and documented misconduct I experienced at NewRoads Subaru Newmarket.
During what was supposed to be a routine service appointment, a female service advisor Jesse Mueller entered my locked vehicle without my consent, sat inside, and began recording and loudly mocking the interior of my car. This wasn’t part of any diagnostic or service — it was pure disrespect, and I have the video to prove it.
Later that same day, a manager from the dealership named Mo followed me off the dealership property and into a nearby public parking lot while threatening me verbally looking to fight me. As I was driving away, he picked up a rock, calmly walked toward my vehicle, and threw it at my car while I was still driving. The entire sequence is captured on phone + rear and front view dash cam.
When I brought this to the attention of the General Manager Jordan Tobin , I was dismissed and told “What do you want me to do?” No apology, no accountability — just a refusal to address the actions of their own staff.
Not long after that, a senior employee of Newroads Automotive, Ian Roy, contacted me and said — word for word — that if I didn’t drop my legal claim, he would notify Subaru Canada to nullify my warranty. This was a direct threat, and that call is fully recorded.
This review isn’t about venting — it’s to warn other customers that these events actually happened and are now being addressed through formal legal action. The matter is currently before the courts.
All of this is backed by evidence that includes dashcam + phone video, audio recordings, emails, and text messages.
I never expected this level of unprofessionalism, and I strongly urge anyone considering this dealership to do their research and proceed with caution. This is not just a “bad service” story — this is a dealership that, in my experience, crossed multiple legal and ethical lines
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