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Mark Wilson's Better Used Cars

Guelph, ON

4.6
1,852 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,852 Reviews of Mark Wilson's Better Used Cars

December 05, 2024

Where do I even start with this, the most ignorant unhelpful waste of money dealership I’ve ever been to, immediate problems with the car I bought not even 10 days after buying, they had lied to me an More

by .
Recommend Dealer
No
Employees Worked With
Joe
December 04, 2024

3021 Santa fe. Recieved car on date agreed upon. Car was clean. Friendly Staff. Overall experience was good. More

by Whitworth506
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lukas Nicholson
November 23, 2024

This is the most positive experience I've ever had purchasing a car. Once I took possession of my Honda, I took it to my mechanic. He looked it over and was very impressed. All new filters, and the oi More

by Bob M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley, Elena Brennan, Peter Mclean
October 26, 2024

We purchased a vehicle at this dealership years ago and they gave excellent service top to bottom and because of that we returned today . We dealt with Morgan and she was amazing .. polite .. real .. and r More

by Sugar Shayne
Recommend Dealer
Yes
Employees Worked With
Morgan Gray
September 25, 2024

Great service and staff. Easy purchase and best of all fantastic vehicle, just what I wanted. More

by LeeAnn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louisa
August 31, 2024

We had been shopping for a newer car for a while and had decided on three different models. We dropped by Mark Wilsons Better Used Cars and where paired with an amazing sales person, Peter. He asked what we More

by Will Haws
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mclean
August 28, 2024

This is the second vehicle I have purchased for Mark Wilson's. Service was great from the front desk all the way to the service department. Sales staff was awesome and professional. Thank you for gre More

by robbmonks44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Sawyer and Matt from finance
August 13, 2024

This business claims to be BBB accredited, they are not! check the BBB website yourself! we brought our second car from them to find out from our mechanic that the under belly pan was missing from under t More

by joli
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyler Tucker, Salh Shahata
July 31, 2024

This is the 3rd vehicle we have purchased from Mark Wilson's and we have had a great experience every time. From reception, to Sales staff, to financing. Everyone is always pleasant and helpful. We More

by lisakarinelson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy , Tamara Cabrilo
July 21, 2024

Worst, most intense, shocking, stressful, unexpected, unbelievable, ignorant, experience purchasing a vehicle in my entire life,,,EVER Test drove 5 vehicles from this business and both myself and wife More

by Bri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Fonseca, David Miller, Iwona Bowman, Kelsie Wilkinson
Jul 25, 2024 -

Mark Wilson's Better Used Cars responded

Dear Bri Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered with the vehicle you purchased. We understand how frustrating and inconvenient this must have been for you, and we deeply regret that your experience did not meet your expectations. We are glad we were able to resolve the matter by refunding your purchase amount. Customer satisfaction is our top priority, and we are committed to addressing any concerns our customers may have. Your feedback is invaluable to us as it helps us improve our services and ensure a better experience for all our customers in the future. Please know that we are here to assist you should you have any further questions or need additional support. We genuinely appreciate your understanding and patience throughout this process. We wish you all the best in your future endeavors and hope to have the opportunity to serve you again under better circumstances. Warm regards,

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