Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mark Wilson's Better Used Cars
Guelph, ON
1,852 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,852 Reviews of Mark Wilson's Better Used Cars
December 05, 2024
Where do I even start with this, the most ignorant unhelpful waste of money dealership I’ve ever been to, immediate problems with the car I bought not even 10 days after buying, they had lied to me an unhelpful waste of money dealership I’ve ever been to, immediate problems with the car I bought not even 10 days after buying, they had lied to me and said that I could get any problems fixed at a local shop near me so I wouldn’t have to make the drive, later to be told that the salesman who sold me the car “was new” and “didn’t know what he was talking about” which led me to having to drive a total of 18 hours there and back 3 times for them to “fix” the problems, 2 weeks later the same problems have returned and I’m now having to drive another 12 hours for them to try and fix what should have already been done, they did not compensate the long hours of driving and thought filling my gas one time was enough when I go through 2 tanks for one trip to them, they were very rude as I was crying about having to spend so much money and wasting my kms to come have them fix the problems, I’m now having to drive in the snow all the way back to them with a reer wheel drive vehicle and a broken back camera and a broken screen for something that should have already been dealt with and all I’m receiving is more stress, rude and terrible service. If you want a reliable dealership I recommend staying far from this place. More
by .
Employees Worked With
Joe
November 23, 2024
This is the most positive experience I've ever had purchasing a car. Once I took possession of my Honda, I took it to my mechanic. He looked it over and was very impressed. All new filters, and the oi purchasing a car. Once I took possession of my Honda, I took it to my mechanic. He looked it over and was very impressed. All new filters, and the oil was changed. Peter McLean, in Sales, was a pleasure to deal with. He was always available to answer questions keeping in contact throughout the transaction. If you're looking to purchase a vehicle, I highly recommend contacting Peter. He's honest, and really listens to what you're looking for. Elena Brennan, Finance Manager, was also a pleasure to deal with. I can't recommend Mark Wilson's Better Used Cars enough. If you're looking for a quality used vehicle, sold by an honest dealership, then look no further. More
by Bob M.
Employees Worked With
Ashley, Elena Brennan, Peter Mclean
October 26, 2024
We purchased a vehicle at this dealership years ago and they gave excellent service top to bottom and because of that we returned today . We dealt with Morgan and she was amazing .. polite .. real .. and r they gave excellent service top to bottom and because of that we returned today . We dealt with Morgan and she was amazing .. polite .. real .. and ready to help I don’t review often but I will absolutely return to deal with Morgan again … thx for making it a great experience Morgan !! More
by Sugar Shayne
Employees Worked With
Morgan Gray
August 31, 2024
We had been shopping for a newer car for a while and had decided on three different models. We dropped by Mark Wilsons Better Used Cars and where paired with an amazing sales person, Peter. He asked what we decided on three different models. We dropped by Mark Wilsons Better Used Cars and where paired with an amazing sales person, Peter. He asked what we were interested in and pulled up several vehicles for us to look at. Peter was knowledgeable about each one and provided a very relaxed style of sales with no pressure at all. I was provided with a fair trade in value for my present car and we chose our new car with the information that was provided to us. We truly recommend Mark Wilsons Better Used Cars and our sales person Peter if you are shopping for a vehicle. The selection is amazing as is the shopping experience. More
by Will Haws
Employees Worked With
Peter Mclean
August 28, 2024
This is the second vehicle I have purchased for Mark Wilson's. Service was great from the front desk all the way to the service department. Sales staff was awesome and professional. Thank you for gre Wilson's. Service was great from the front desk all the way to the service department. Sales staff was awesome and professional. Thank you for great service and great car. More
by robbmonks44
Employees Worked With
Amber Sawyer and Matt from finance
August 13, 2024
This business claims to be BBB accredited, they are not! check the BBB website yourself! we brought our second car from them to find out from our mechanic that the under belly pan was missing from under t check the BBB website yourself! we brought our second car from them to find out from our mechanic that the under belly pan was missing from under the engine and that the transmission should have been flushed before we took possession. I called and was told these are not safety issues so they were not done and we were not told and didn't have to be. well if they had of told us we may have said can you do them for us and been more appreciated. the service this second time round was not like the first and we will never return. More
by joli
Employees Worked With
Tyler Tucker, Salh Shahata
July 31, 2024
This is the 3rd vehicle we have purchased from Mark Wilson's and we have had a great experience every time. From reception, to Sales staff, to financing. Everyone is always pleasant and helpful. We Wilson's and we have had a great experience every time. From reception, to Sales staff, to financing. Everyone is always pleasant and helpful. We love the no haggle pricing. It truly takes the stress out of buying a vehicle. Thanks again for the great experience! More
by lisakarinelson
Employees Worked With
Randy , Tamara Cabrilo
July 21, 2024
Worst, most intense, shocking, stressful, unexpected, unbelievable, ignorant, experience purchasing a vehicle in my entire life,,,EVER Test drove 5 vehicles from this business and both myself and wife unbelievable, ignorant, experience purchasing a vehicle in my entire life,,,EVER Test drove 5 vehicles from this business and both myself and wife agreed the Infiniti qx60 checked all of our boxes Immediately signed papers with 60 percent down on price agreed upon Selling points were remaining 14-15 months factory warranty remaining still, decently low kms ( 67000 kms ), and a fully loaded trim package on the very beautiful vehicle Additional extended in house warranty added onto as well ( at a hefty cost - over 10 thousand over financing period ), ,,,but was desired by us Arranged date for picking up the vehicle was set for the 19th…13 full days away HERES the start of the whole fiasco Arrived, dropped wife off for her wheels, raining out Immediately a chip in the windshield is noticed ( should never have passed safety ) Wife has a trip to shop for things next day ( round trip 300 kms total ), during which whitish smoke coming from exhaust periodically and in noticeable abundance Immediately reported and scheduled for windshield repair and inspection to solve smoke issue and informed at dealership after a closer look are told that the oil change just prior to pickup involved overfilling of oil ( too much ), and again told has been corrected by draining and rechecking the level And off we go again Intermittent times of noticeable smoke reoccurring and a decision to diagnose at an actual Infiniti dealer that shows oil level low by 2 litres, diagnosis of a conditioner/additive was within the oil and visually shown dark black clumpy consistency Lastly told —- ENGINE requires replacement and is pooched !!!!!!!!!! Upon return to Wilson’s, the optional time period offering 5 days/5000 km exchange-return was deemed expired in their eyes… The paperwork reflected pick up date of the 17th but in reality was the evening on the nineteenth ( 19 ) and they stood firm on not honouring the policy I had the date corrected and initialed after much stress/anxiety and time Same interaction time in a large office with two managers and included service manager I was told “ oh. You’re fine…the Infiniti warranty will fully cover and take care of you, since factory warranty remaining supersedes extended warranty and is used first before extended warranty They didn’t realize that since missing 9 or 10 months of service records, that factory warranty is now void and useless, oh. You’re still fine. We’ll use the extended and replace with a newer less km engine… which they managed to source out in 2 days,,mmm. Suspicious and later on would not provide or offer any documentation of the replacement and simultaneously void the extended warranty coverage both by not intending on documenting the swap ( differing serial numbers do not and will not be honoured ) And now the purchased extended warranty is useless as well Only an offer of 30 days on the replacement Here’s the rub I’m pretty positive the vehicle had been through over a dozen test drives… What. No smoke noticed then at all or any oil change diagnosis while in dealership inventory from being acquired date throughout term bring in the inventory on the lot ever brought up… more suspicious It adds up to my own personal conclusion that said vehicle was full of issues for at least 2-4 personnel and date of pick up being shortened would compliment the intent of having the manufacturer foot the bill for a most definitely known problem, factory warranty superseding extended…. All regardless of customer satisfaction, and inflicted stress for the client Just wanted our money back We hesitated but eventually agreed to consider a potential exchange or allow them to replace the engine but only under conditions to redo test drive/ get rediagnosed at previous Infiniti dealership/ and some price/cost corrections and reboot of the same 5 day/5000 km return/exchange policy They never did agree…we never did re do test drive Reluctantly refund came More
by Bri
Employees Worked With
Michael Fonseca, David Miller, Iwona Bowman, Kelsie Wilkinson
