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Mark Wilson's Better Used Cars

Guelph, ON

4.6
1,848 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,848 Reviews of Mark Wilson's Better Used Cars

September 25, 2024

Great service and staff. Easy purchase and best of all fantastic vehicle, just what I wanted. More

by LeeAnn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louisa
August 31, 2024

We had been shopping for a newer car for a while and had decided on three different models. We dropped by Mark Wilsons Better Used Cars and where paired with an amazing sales person, Peter. He asked what we More

by Will Haws
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mclean
August 28, 2024

This is the second vehicle I have purchased for Mark Wilson's. Service was great from the front desk all the way to the service department. Sales staff was awesome and professional. Thank you for gre More

by robbmonks44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Sawyer and Matt from finance
August 13, 2024

This business claims to be BBB accredited, they are not! check the BBB website yourself! we brought our second car from them to find out from our mechanic that the under belly pan was missing from under t More

by joli
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tyler Tucker, Salh Shahata
July 31, 2024

This is the 3rd vehicle we have purchased from Mark Wilson's and we have had a great experience every time. From reception, to Sales staff, to financing. Everyone is always pleasant and helpful. We More

by lisakarinelson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Randy , Tamara Cabrilo
July 21, 2024

Worst, most intense, shocking, stressful, unexpected, unbelievable, ignorant, experience purchasing a vehicle in my entire life,,,EVER Test drove 5 vehicles from this business and both myself and wife More

by Bri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Fonseca, David Miller, Iwona Bowman, Kelsie Wilkinson
Jul 25, 2024 -

Mark Wilson's Better Used Cars responded

Dear Bri Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered with the vehicle you purchased. We understand how frustrating and inconvenient this must have been for you, and we deeply regret that your experience did not meet your expectations. We are glad we were able to resolve the matter by refunding your purchase amount. Customer satisfaction is our top priority, and we are committed to addressing any concerns our customers may have. Your feedback is invaluable to us as it helps us improve our services and ensure a better experience for all our customers in the future. Please know that we are here to assist you should you have any further questions or need additional support. We genuinely appreciate your understanding and patience throughout this process. We wish you all the best in your future endeavors and hope to have the opportunity to serve you again under better circumstances. Warm regards,

July 20, 2024

We bought a 2021 rav4 from Mark Wilson we are happy with the vehicle but there service was nothing to be happy about they don't repect your time we are busy people they told us the pick would be around 15 m More

by Kajewendling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam Belanger
Jul 22, 2024 -

Mark Wilson's Better Used Cars responded

Kajewendling, Thank you for reaching out and sharing your concerns. We genuinely regret that our previous interaction has caused you frustration. Your feedback is important to us, and we want to assure you that we take your comments seriously. Our intention is always to assist our customers to the best of our abilities. Unfortunately mistakes can happen from time to time and we are sorry that our assistance didn’t meet your expectations. We have talked to our sales team regarding deliveries and the importance of making sure our customers are comfortable with the vehicle options before driving away. Please let us know if you are still experiencing any mechanical issues in order for us to repair under the 30 day warranty. We’re committed to improving our services and ensuring you have a positive experience with us now and in the future. We are happy that you are enjoying your vehicle and wish you many good memories with it. Again, we apologize for any inconvenience you’ve experienced. Sincerely, Management

July 18, 2024

I dealt with Amber and she is fabulous. If she doesn't know the answer, she will get it for you! But she usually knew the answer. She is very knowledgeable and good at what she does! Mark W More

by Sherrynorthcott5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Green
July 10, 2024

A trouble free, wonderful experience buying a used car from Wilsons. The staff was friendly and very helpful in the selection, purchase and pick up of my new car. I am more than very satisfied with the en More

by barriet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bolu and Lauren, Iwona Bowman
June 09, 2024

I recently purchased a used car from this dealer and the car I purchased had lock nuts on the wheels and NO KEY!! I had to take to a MINI dealer to have them removed. I am extremely disappointed that there More

by gayle_winds
Recommend Dealer
No
Employees Worked With
harpreet
Jun 11, 2024 -

Mark Wilson's Better Used Cars responded

Good Day Gayle, Thank you for taking the time to review the dealership. Reviews are important to the team as they let us know the areas of the dealership that require improvement. We are sorry to hear that the locking wheel nut key was not in the vehicle, we can only imagine this caused you some grief. It should be noted that any accident damage is disclosed verbally and in writing via the CarFax report. Any cosmetic concerns are addressed at time of sale. As a Pre-Owned Dealership, we buy and sell "used cars"; when we purchase a vehicle to retail to our clients, most times it only comes with one key. Our policy online states that every vehicle comes with one key. We offer refurbished keys at a reduced price to our customers in an effort to save them money from what an OEM dealership would charge. If you would like to speak with a manager about your concerns, you can reach us at salesmanagers@shopwilsons.com and we would be happy to speak with you. Until then, we will be sending you a gas card as a token of our appreciation for your review. We wish you well in your new job, navigating a new city, or province can be an amazing experience. All the best, Mark Wilsons Management Team.

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