Mark Wilson's Better Used Cars

Worst, most intense, shocking, stressful, unexpected, unbelievable, ignorant, experience purchasing a vehicle in my entire life,,,EVER Test drove 5 vehicles from this business and both myself and wife unbelievable, ignorant, experience purchasing a vehicle in my entire life,,,EVER Test drove 5 vehicles from this business and both myself and wife agreed the Infiniti qx60 checked all of our boxes Immediately signed papers with 60 percent down on price agreed upon Selling points were remaining 14-15 months factory warranty remaining still, decently low kms ( 67000 kms ), and a fully loaded trim package on the very beautiful vehicle Additional extended in house warranty added onto as well ( at a hefty cost - over 10 thousand over financing period ), ,,,but was desired by us Arranged date for picking up the vehicle was set for the 19th…13 full days away HERES the start of the whole fiasco Arrived, dropped wife off for her wheels, raining out Immediately a chip in the windshield is noticed ( should never have passed safety ) Wife has a trip to shop for things next day ( round trip 300 kms total ), during which whitish smoke coming from exhaust periodically and in noticeable abundance Immediately reported and scheduled for windshield repair and inspection to solve smoke issue and informed at dealership after a closer look are told that the oil change just prior to pickup involved overfilling of oil ( too much ), and again told has been corrected by draining and rechecking the level And off we go again Intermittent times of noticeable smoke reoccurring and a decision to diagnose at an actual Infiniti dealer that shows oil level low by 2 litres, diagnosis of a conditioner/additive was within the oil and visually shown dark black clumpy consistency Lastly told —- ENGINE requires replacement and is pooched !!!!!!!!!! Upon return to Wilson’s, the optional time period offering 5 days/5000 km exchange-return was deemed expired in their eyes… The paperwork reflected pick up date of the 17th but in reality was the evening on the nineteenth ( 19 ) and they stood firm on not honouring the policy I had the date corrected and initialed after much stress/anxiety and time Same interaction time in a large office with two managers and included service manager I was told “ oh. You’re fine…the Infiniti warranty will fully cover and take care of you, since factory warranty remaining supersedes extended warranty and is used first before extended warranty They didn’t realize that since missing 9 or 10 months of service records, that factory warranty is now void and useless, oh. You’re still fine. We’ll use the extended and replace with a newer less km engine… which they managed to source out in 2 days,,mmm. Suspicious and later on would not provide or offer any documentation of the replacement and simultaneously void the extended warranty coverage both by not intending on documenting the swap ( differing serial numbers do not and will not be honoured ) And now the purchased extended warranty is useless as well Only an offer of 30 days on the replacement Here’s the rub I’m pretty positive the vehicle had been through over a dozen test drives… What. No smoke noticed then at all or any oil change diagnosis while in dealership inventory from being acquired date throughout term bring in the inventory on the lot ever brought up… more suspicious It adds up to my own personal conclusion that said vehicle was full of issues for at least 2-4 personnel and date of pick up being shortened would compliment the intent of having the manufacturer foot the bill for a most definitely known problem, factory warranty superseding extended…. All regardless of customer satisfaction, and inflicted stress for the client Just wanted our money back We hesitated but eventually agreed to consider a potential exchange or allow them to replace the engine but only under conditions to redo test drive/ get rediagnosed at previous Infiniti dealership/ and some price/cost corrections and reboot of the same 5 day/5000 km return/exchange policy They never did agree…we never did re do test drive Reluctantly refund came More

We bought a 2021 rav4 from Mark Wilson we are happy with the vehicle but there service was nothing to be happy about they don't repect your time we are busy people they told us the pick would be around 15 m the vehicle but there service was nothing to be happy about they don't repect your time we are busy people they told us the pick would be around 15 minutes it was over an hour because they had go to mto to switch over the plates no went over the car options with my wife so a couple days later she start have a problem with the steering so we came back and the service tech took for a drive and the problem was the lane asset was on and made my wife feel like a dip stick for that and an issue we had was it was advertised with navigation system we tried it on the test drive and it was not working so we were told it would be by the sales person and we also ask in a few emails before pick up it was not done and was in formed we had to go to the toyota dealer to get it done I would really think about coming here to buy a car it seem they just want your money More

I recently purchased a used car from this dealer and the car I purchased had lock nuts on the wheels and NO KEY!! I had to take to a MINI dealer to have them removed. I am extremely disappointed that there car I purchased had lock nuts on the wheels and NO KEY!! I had to take to a MINI dealer to have them removed. I am extremely disappointed that there was undisclosed damage to the front grill of the car I purchased. Once the car was washed, damage became quite evident that the car had been curbed hard enough to scrape the lower front bumper, damage the undercover (between the engine and the road), break the grill clips and one fog light. I was unfortunately shipped out ( my job) shortly after my purchase and not able to act on the 30 return policy. Also, the policy of charging full price for the extra key ( that likely came to them with the vehicle..) is unheard of and not practiced at any of the dealers that I inquired at. The 2nd key was held hostage and offered for free if I purchased the extended warranty.... buyer beware I also notice they only show 5 star reviews on their own webpage... More