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Premier Chevrolet Buick GMC

Windsor, ON

4.3
203 Reviews
Call Dealership (519) 969-6000
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500 Division Rd

Windsor, ON

N8X 5C4

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203 Reviews of Premier Chevrolet Buick GMC

July 09, 2025

Service advisor had an attitude. Second time being there and same issue. Manager didn’t seem to care. Had issue the manager said they couldn’t do anything about. Less than 4 min with More

by Robbyj_22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know name
Report | Print
Jul 09, 2025 -

Premier Chevrolet Buick GMC responded

Hi Robby, We’re sorry to hear about your experience and truly regret the frustration it caused. This is not the level of service we aim to provide, and we apologize for both the delay and how your concerns were handled. Your feedback has been shared with our team so we can address the issues internally. While we’re glad GM was able to assist, it’s clear we fell short. If you're open to discussing this further, please reach out to us directly at 519-969-6500 ext. 250 we’d appreciate the opportunity to make things right.

June 30, 2025

I showed up at the dealership with no appointment and they took me in and took care of the problem that I was having with my SUV More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IDK
Report | Print
Jul 02, 2025 -

Premier Chevrolet Buick GMC responded

Hi Sue, Thank you for taking the time to share your experience. We're so glad to hear that our team was able to assist you promptly and resolve the issue with your vehicle - even without an appointment. Providing dependable and timely service is always our goal, and it’s great to know we delivered that for you. Please don’t hesitate to reach out if there’s anything else we can help with. We appreciate your support and look forward to seeing you again!

June 30, 2025

All staff are very friendly and helpful with issues with the vehicle after finalizing the sale More

by allisondu4
Recommend Dealer
Yes
Employees Worked With
Devon
Report | Print
Jul 02, 2025 -

Premier Chevrolet Buick GMC responded

Hi Allison, Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you and provide great support even after the sale. If you ever need anything in the future, please don’t hesitate to reach out — we're always here to help!

June 26, 2025

The super friendly, efficient, and knowledgeable staff made visiting this dealership an all around great experience. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Willis
Report | Print
Jun 30, 2025 -

Premier Chevrolet Buick GMC responded

Hi Nick, Thank you so much for the kind words! We're thrilled to hear that our team made your visit such a positive experience. Providing friendly, efficient, and knowledgeable service is exactly what we strive for, and it's great to know we hit the mark. We truly appreciate your support and hope to see you again soon!

June 26, 2025

Since the new ownership took over, the Service is terrible . I received at least 3 offers to trade in my Cadillac and even brought it in for an appraisal on a new one. No response from ANYONE. Also More

by stevebullock1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Poor service rep
Report | Print
June 26, 2025

As to sales 4 years ago all was good when I bought current vehicle. Service usually good but was not happy about service APPOINTMENT yesterday when I was advised an oil change would take 1 1/2 to 2 h More

by Boat1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ala Qaqish
Report | Print
Jun 27, 2025 -

Premier Chevrolet Buick GMC responded

Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent service appointment. An oil change should be a more efficient process, and we understand how frustrating it can be when expectations aren’t met. Please know that your concerns have been shared with our service team so we can address where things went wrong and prevent similar issues in the future. We’d also like the opportunity to make this right. We appreciate your business and hope to have the chance to restore your confidence in our service team.

June 24, 2025

Wasn’t offered loaner had to argue with advisor. Was told I would receive car anytime I have service performed on vehicle. Took way too long to get serviced. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
Report | Print
Jun 24, 2025 -

Premier Chevrolet Buick GMC responded

Hi Maria, Thank you for your feedback, and we’re sorry to hear about your recent experience. We sincerely apologize for the miscommunication regarding the loaner vehicle. While we do our best to accommodate every request, we have a limited number of loaner cars available each day, and unfortunately, they can book up quickly. We also apologize for the delay in service and any frustration it caused. Your time is important to us, and we appreciate you bringing this to our attention. If you'd like to discuss further, please feel free to contact us at 519-969-6000 — we’d like the opportunity to make things right.

June 23, 2025

The advicer was very helpful he addressed all my concerns and stayed in contact with me More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Report | Print
Jun 30, 2025 -

Premier Chevrolet Buick GMC responded

Hi Randy, Thank you for taking the time to share your experience! We're so glad to hear that your advisor was helpful, attentive, and kept you well-informed throughout the process. Providing clear communication and support is important to us, and we’re happy we could meet your expectations. We appreciate your trust and look forward to serving you again in the future!

June 20, 2025

Paid 100. 00 dollars for nothing just their recommendations, total waste! Got an oil change which was fine! Wanted some kind of reimbursement but was flatly ref More

by Betska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Does not matter
Report | Print
Jun 23, 2025 -

Premier Chevrolet Buick GMC responded

Hi Betska, Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and that it didn’t meet your expectations. We understand your frustration with the wait time, the lack of resolution regarding your request for reimbursement, and especially the untimely calls you received — that is certainly not the experience we aim to provide. We appreciate your comments and take them seriously. Your feedback is being shared with our team so we can look into what went wrong and how we can do better moving forward. If you're open to it, we’d welcome the chance to speak with you directly to learn more and see if there's anything we can do to make things right. Please feel free to contact us at 519-969-6000 at your convenience.

June 16, 2025

Terrible service. Poor Communication. Can’t get a hold of anyone on the phone. No loaner cars More

by royalzalan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Smith
Report | Print
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi royalzalan, we're sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating poor communication and lack of vehicle support can be, and we sincerely apologize for the inconvenience. Please know that we’re working to improve in these areas, including phone responsiveness and customer support options. We’d value the chance to speak with you directly and address your concerns — feel free to reach us at 519-969-6000. Thank you again for your feedback. It helps us get better.

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