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Premier Chevrolet Buick GMC

Windsor, ON

4.4
197 Reviews

500 Division Rd

Windsor, ON

N8X 5C4

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197 Reviews of Premier Chevrolet Buick GMC

May 30, 2025

First I recieved a nice reminder about my time slot, that they were very happy to arrange, then I was recieved on time, the repair was done promptly, paperwork ready, keys nicely bagged !!? A thank you, and More

by bamarcuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meighen, Rohan,, Jordan Smith
Jun 13, 2025 -

Premier Chevrolet Buick GMC responded

Hi bamarcuz, Thank you so much for your kind words! We're thrilled to hear that everything went smoothly - It's great to know you felt well taken care of throughout your visit. We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back next time!

May 29, 2025

My purchase experience was excellent! Mitchell, the sales person was very knowledgeable and polite. Also when I picked up my vehicle, the check out person, was very thorough ensuring to More

by Len Bosgoed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell Taylor
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi Len Bosgoed, Thank you for your wonderful feedback! We’re delighted to hear that Michelle provided knowledgeable and polite service, and that the delivery process was thorough and helpful. We’re glad your overall purchase experience was excellent and appreciate you taking the time to share it. Thanks again and enjoy your new vehicle!

May 29, 2025

Our experience at Premier with Michelle and Katie and staff was very welcoming and very helpful. We will be doing business again. More

by Jim Arthurton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi Jim Arthurton, Thank you for your kind words! We’re glad to hear Michelle, Katie, and the rest of our team made you feel welcomed and supported. We look forward to doing business with you again!

Jun 18, 2025 -

Jim Arthurton responded

Thank you

May 27, 2025

It was time for my car service, so I brought it to the company. They told me there were several issues. I told them: “Don’t do anything until you give me the final price.” But they went ahead and did t More

by Anas alo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I think the name it's( Johan )
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi Anas alo, thank you for taking the time to share your experience. We sincerely apologize for any misunderstanding regarding the work performed on your vehicle. It is always our intention to ensure full transparency and to communicate clearly with our customers before proceeding with any services. We take your feedback seriously and would like the opportunity to make things right. Please don’t hesitate to contact our management team directly at 519-969-6000 so we can discuss your concerns in more detail and work toward a resolution. Thank you again for bringing this to our attention.

May 26, 2025

Negative service experience. Service advisor assigned to my vehicle unprofessional. 100 km put on my vehicle during a service call. No mention of service drive on service report More

by Grammie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi there, thank you for your feedback. We're very sorry to hear about your negative experience and truly regret that we may have fallen short of your expectations. We understand your concern regarding the kilometers added to your vehicle and the service advisor's conduct. It's possible there may have been a misunderstanding, and we’d appreciate the chance to review the details with you. Please give our management team a call at 519-969-6000 so we can look into this further and address your concerns directly. Your satisfaction is important to us, and we’re committed to making things right.

May 22, 2025

Pleasant experience from the start to finish. Five stars. Every one we dealt with was friendly, professional and very helpful. More

by Jiji
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Chebli
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi Jiji, Thank you so much for your kind words and five-star review! We're thrilled to hear that your experience with us was pleasant from start to finish. It's always our goal to provide friendly, professional, and helpful service, and we're glad that came through during your visit. We truly appreciate your support and hope to see you again in the future!

May 20, 2025

I was given very vague descriptions of what services would be performed and approximate cost when I dropped the car off. Upon return for pickup the final cash price was far larger than earlier discussed More

by John Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Smith
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi John Smith, Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and understand your frustration regarding the lack of clarity and communication throughout your service visit. This is not the level of service we strive to provide, and we sincerely apologize for any confusion or inconvenience caused. We take your concerns seriously and would appreciate the opportunity to speak with you directly to better understand what happened and work toward a resolution. Please contact our management team at 519-969-6000 at your earliest convenience. Your satisfaction is important to us, and we hope to have the chance to make things right.

May 16, 2025

Was very helpful in letting me know what needed to be done to maintain my vehicle without pressure . Explained what should be done in order to keep it running smoothly. More

by Isabelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ala Qaqish, Jordan Smith
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi Isabelle, Thank you so much for your kind words! We're glad to hear you had a positive experience and that our service advisor was able to provide helpful, pressure-free guidance. It's important to us that our customers feel informed and confident in the care of their vehicles. We'll be sure to pass along your feedback to the team—it means a lot! We look forward to serving you again in the future.

May 15, 2025

The oil change was fine. Booked an appointment and still waited over 2 hours. Further, I was disappointed that I wasn’t advised of the required service requirements when I ma More

by Rdimaio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi Rdimaio, Thank you for your feedback. While we're glad the oil change went well, we're sorry to hear about the delay and the lack of clarity regarding additional service requirements. We understand how frustrating it is to be informed of a significant cost only at the time of your appointment—especially after asking about it in advance. This isn’t the experience we aim to provide, and we sincerely apologize. Please feel free to contact our management team at 519-969-6000 so we can better understand the situation and work toward a resolution.

May 14, 2025

This dealership is focused on customer satisfaction, and fostering a long term relationship with you. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Jun 18, 2025 -

Premier Chevrolet Buick GMC responded

Hi Joe, Thank you so much for your fantastic feedback! We truly believe in putting our customers first and building strong, lasting relationships. Your kind words really energize our team to keep delivering the best service possible. We look forward to continuing this journey with you and making every visit a great experience!

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