I've been trying for 3 days to get a phone call back or an appointment with the GM Drew or ANYONE else at this dealership. Appalling customer service!
Not that I'm surprised at all, the problem with my break lights not working has yet to be resolved. It was originally identified to me by one of their technicians back in February 2015 .... now almost 4 years later I'm still taking it in for burnt out break lights. At least that is what I'm being told by them, that they are burnt out, yet if I tap the light or the trunk, 9 times out of 10 they miraculously come back on. I had it in this past Wednesday (October 3 2018) yet again (7th time!!), and the service manager (Jody) actually had to audacity to say to my face that burnt out bulbs can turn back on when tapped. Seriously??? I had no idea!! I wish I had known this sooner, I would have been smacking every light in my house all these years instead of wasting money on new bulbs! What a condescending xxx! I'd love to know if he treats everyone like this, or if it's just women? I feel sorry for the service reps that work under him, because in all fairness, they are exceptional at their job. So helpful, thorough and knowledgeable. They are a pleasure to deal with, in particular Devon Reinhardt, she is awesome, unlike Jody Clarke.
I wonder if this dealership or Hyundai Canada for that matter (because I have called them out on this issue more than once as well), will pay my medical bills (or funeral expenses) when I get rear-ended? Because I guarantee it's going to happen.