I was referred to 401 Dixie Hyundai from someone that had a great experience. I am saddened say that my experience has been negative since the beginning. I had sent in my application via email to 401 Dixie Hyundai to submit to lenders on my behalf. I was originally approved through TD Auto finance with a decent interest rate. After receiving my approval through TD I got notification from my credit monitoring that my credit had been pulled again by a different lender. When I asked why, I was told it was because TD pulled my approval because of discrepancies. (I only provided my info once and it was all accurate so didn't understand why). I much later found out after getting approved through a sub prime lender with a much higher interest rate that my application that they had submitted on my behalf (I didn't see before it was submitted) had numbers that I wasn't even asked about that were very wrong, as well as changes to numbers I had provided. I was told this was to try and get me approved. A week into the process I still did not have anything but was going on vacation. While on vacation I was told I had been approved for a car but needed to sign the bill of sale immediately so I didn't lose out. I had not seen or driven this vehicle but was told it was a 2019 with 20k so I signed he bill of sale thinking it would be amazing. The bill of sale showed extended warranty, which was not discussed. I asked for it to be removed. When I received the bill of sale again the extended warranty had been removed but a gap insurance (almost the same price) had been added in its place. When I asked for it to be removed I was told it had to be on in order to keep my interest rate and it was being sold to me at their cost. The interest rate would go up if it wasn't on. After that was all sorted out I had arranged to get my car the Monday after I returned. Monday came and I was told the car wasn't ready it would be Tuesday. Tuesday came and it wasn't ready so had to wait for Wednesday. (After I had put insurance on the new car for Monday) When My car was delivered to me late afternoon on Wednesday it was scratched and scrapped up terribly. (Remember it was sold site unseen). The dealer told me it's because black shows everything. (My husband has a 2017 black construction work truck that looks far better than the car). My husband called to say it was unacceptable. I was told it would be rectified. After reaching out multiple times to get them buffed out I have not gotten anywhere. I have been told I am working on getting an appointment, the body shop is closed, I will have an answer tomorrow. So as of right now my brand new car looks 12 years old and a few thousand dollars extra on a loan for higher interest and additions to my loan. I was also given the wrong date for my payments to start Luckily the lender called me before to let me know the payment schedule. I have to have a really bad experience to bring me to write a review. Save yourself money and the experience and go elsewhere for your next vehicle purchase.