401 Dixie Hyundai

The dealership was amazing as were the staff they treated us with total respect and were informative in the details and made us comfortable with the purchase treated us with total respect and were informative in the details and made us comfortable with the purchase More

I had a very disappointing experience with 401 Hyundai due to poor communication, lack of transparency, and unprofessional behavior from management. Key concerns: • Important information was not disclos due to poor communication, lack of transparency, and unprofessional behavior from management. Key concerns: • Important information was not disclosed upfront. I was not informed that the Ontario Package and Safeguard were optional, which led me to purchase them unnecessarily. • The original VIN of the vehicle I booked was sold to another dealership, and I was given a different vehicle with a new VIN. This caused multiple back-and-forth updates with my insurance, wasting a significant amount of my time. • day before delivery, I was informed that the ownership papers were not ready and that delivery might be delayed by an extra day. I was offered a dealer plate instead, which was frustrating. After expressing my concerns, the paperwork was suddenly ready on delivery day by 1:00 PM. • The ownership document initially listed only my name, despite my request to include both my wife’s and my name. This issue was corrected one week later, causing further inconvenience. When I shared this feedback with the manager, Jay Blas, his response was extremely unprofessional. He stated that I should have said “thank you very much” before purchasing the car because of my feedback. This comment was rude, dismissive, and unacceptable, especially when addressing legitimate concerns. I chose 401 Hyundai even though other dealerships offered me a better price. Unfortunately, I regret that decision due to the poor customer service and lack of accountability. Based on my experience, I cannot recommend this dealership. More

Is always the Best and great customer experience I get at 401 Hyundai Dixie, thanks at 401 Hyundai Dixie, thanks More

Great service experience. Kevin and Miguel were patient and took the time to clearly explain every concern. Glen in finance was also very helpful and professional throughout t Kevin and Miguel were patient and took the time to clearly explain every concern. Glen in finance was also very helpful and professional throughout the process. Highly recommended dealership. More

Ester was my service advisor. Boy does she know her stuff. She was warm and welcoming. She's a welcomed addition to the Dixie 401 team. Its clear she's a seasoned advisor which b Boy does she know her stuff. She was warm and welcoming. She's a welcomed addition to the Dixie 401 team. Its clear she's a seasoned advisor which brings an extra element of comfort. More

Ester was my service advisor. Boy does she know her stuff. She was warm and welcoming. She's a welcomed addition to the Dixie 401 team. Its clear she's a seasoned advisor which b Boy does she know her stuff. She was warm and welcoming. She's a welcomed addition to the Dixie 401 team. Its clear she's a seasoned advisor which brings an extra element of comfort. More

5 stars thanks to Service Menager Darcy Kanis . Very professional, costumers servic understanding and simple common- sense upproach Very professional, costumers servic understanding and simple common- sense upproach More

Overall, I had a very good experience at this dealership. The buying process was fairly quick, and they explained everything clearly. I would definitely consider coming back in the future and would recommen The buying process was fairly quick, and they explained everything clearly. I would definitely consider coming back in the future and would recommend them to others. More

Exellent during talks on a deal. But, Not satisfied with after sales response at all. From the same day just under 20km drive, totally changed replies. But, Not satisfied with after sales response at all. From the same day just under 20km drive, totally changed replies. More

If you enjoy being ignored by management and having your car returned damaged, Darcy (service manager) and the service team at 401 Dixie Hyundai are the experts you’ve been looking for. Have an issue wit car returned damaged, Darcy (service manager) and the service team at 401 Dixie Hyundai are the experts you’ve been looking for. Have an issue with service? Don't bother asking for the service manager's info because the staff protects it like the nuclear codes. Even if you do get it, management won't contact you back. 10 weeks, 6 separate visits, 10+ days of the car sitting at the dealer, I still have the same issue I came in for originally and as a bonus - damages to my car. If you value your time, your safety, or your car’s interior, go elsewhere. 0/10. Avoid. More