Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Excellent - MervA
Excellent Help I received from Lonnie and Cyril was appreciated. Also, all staff pulled together to make the deal happen. I would certainly recommend your dealership.
Top Reviewed Specialists At This Dealership
Les was very good to deal with and we are very happy with... - Dave
Les was very good to deal with and we are very happy with our 2015 Dodge Journey purchase. Very pleased with the quick paper work.
Excellent, attentive and helpful. - klepape
Fixed a difficult electronic problem in a perfect and timely fashion, accommodating my special needs as I came from out of 4 hours town to have this done. Tanks again to Allan, Matt and Derek. And Albert, the best shuttle pilot in the galaxy!
Absolute amazing - Treehugger2008
mazing customer service
I am generally skeptical when it comes to car salesman. When I met with Rob King and his Father Al King my skepticism was squashed
These guys are about people not cars
What I mean by that is there more interested in putting people into vehicles that fit there needs and budgets. I was encouraged to try several vehicles in my price range and ever after I made my selection we revisited all of my needs to make sure they were met long before I put pen to paper to seal the deal. When ordering an upgrade for my vehicle the sales rep Jackie King in parts and accessories made sure I was satisfied with my choices in purchase.
They are the real deal from top to bottom
Please if your looking go talk to them before you make a final decision and tell them William send yah
Amazing service all -Im picky by Robert Sebastian Native art - BobNative artistsebastian
I dealt mainly with Harvey and Alex, but all staff were great, they were fast and friendly, I had strict budget, and hasty timeline A+
Always a great experience with knowledgeable staff and... - J
Always a great experience with knowledgeable staff and top shelf customer service. Will take my truck here for everything I need done and will purchase from here again
Positive outcome...Many thanks Jamie Reynolds. - Lynne
Jamie made the process of buying our new car painless; he was informative and to the point without giving the expected and annoying sales pitch., an important aspect for me, especially as it was my husband who was stressing the need for a new car. I had been fine with my old one! Patience was certainly needed for this sale to happen. Once the decision was made, yes, my husband wore me down , Deanna, one of the nicest office personnel you are likely to meet, efficiently did the necessary paperwork and our new electric Bolt was to arrive a few days later.
Pick up day and I have to admit, I was dreading the usual, tedious information overload one gets, but Jamie focused on getting me settled and on the road to experience my new adventure. His philosophy was to give the essential information with the ability to call him anytime If or when I had a question...
Thank you Jamie I very much appreciated your ability to read my needs.
PS... I am really, really enjoying my new new electric Bolt... easy and fun to drive...
Always helpful and never disappoint! - Jeff871
The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!
Great Service and prices! Perfect car shopping experience - Daria
I have bought my new Chevy bolt 2019 there and it is my first car!
I was pleasantly surprised with the way Chris Smith have dealt with us. We have been shopping around, and have dropped by several times before actually making a purchase. Each time I never felt pressured to buy anything, but rather was given tons of information to make a right choice for myself. In the end of the day I came back to Chevy bolt, but also came back for the better sales agent that made me feel comfortable.
Huge thanks to Chris! The manager Greg was very friendly as well, Ichi the insurance agent was fantastic, I enjoyed interacting with every team member in your dealership.
I'd definitely come back myself and would recommend this spot to others.
Thank you so very much! - Bonnie
I am absolutely amazed with the water leak repair I received on my truck! Shawn Drover ensured that the work was done above and far beyond my expectations at a minimal cost to me.. I am so appreciative! would highly recommend them! and will definitely be back.. thank you thank you!
Not impressed at all by this clown show. - drex
I traded in for a 3 year old, expensive GM car. I was told it went through their inspection process.
The amateur hour started off the bat. I arrived on the scheduled day to pick up the car with my trade in fully fueled. I was told the car I was buying was getting final detail and filled with gas as I signed papers. I drove out of the lot, onto the hwy and into a full on traffic jam. I look down at the fuel gauge to see it has 1/8 of a tank of gas. I had to weasel my way out at the next exit and find gas.
The next morning I start the car and discover a fully evident transmission problem. I find that that the problem only arises when the transmission has sat overnight. I also find GM service bulletins about it. I know they had this car over a month and there is no way they didn't know about it as it does it every time. And the car is still on warranty and they are a GM dealership. They would have been paid by GM to fix it and instead they passed it off.
Then, at the same time as my discovery of the transmission problem, I get a low tire pressure warning. I check the air in them. Two tires are at 35 PSI, one tire is way over inflated at 45 PSI and one is at 25 PSI with a screw in it. Is it possible I got the screw on my drive home? Sure. But is it probable? Not in the law of averages and certainly not with everything else I discovered.
Go somewhere else. I am with my warranty work.
Excellent sales service from Kris Patterson - Robin
They gave me fair price on my Chrysler 200, when ICBC failed to show up to do my insurance due to computer system failure they were quick to give a rental car so I could get to work on time and return after work to do the insurance and plates. Had a problem with vibrations in steering wheel and under the front end due to tires needing balancing but they were quick to fix the problem the next day. I appreciated Kris as he seems to be a very sincere and honest salesman which is pretty rare today! So yes definitely recommend Kris to handle any of your new or used car purchases.
Excellent customer service - Dallas
The sales person is genuinely helping me locate an older model pickup for me to trade up and is not worried about making sales on brand new vehicles this in turn helps me keep my financed term shorter and able to acquire the model I'm after instead of trying to sell me a pickup that's has an exorbitant price, we're still looking mind you but she has been putting alot of effort on my behalf which I appreciate
Disgusting Customer Service & lied in their contract! - Jenn K
1) The sales person Tony and financing lady Shannon are liars and will say anything to get you to buy a vehicle. They took advantage of a single mother in desperate need of a RELIABLE car. The only request I had when I came in to purchase my vehicle was that I needed warranty so I could get free servicing. I PAY EXTRA monthly so I can receive free servicing on ALL issues except brake pads. I found out last week when I had an issue with my vehicle that their servicing centre DOES NOT service Kias. I have still been paying monthly for this extra "Warranty" that apparently does nothing. *** IF YOU BOUGHT ANYTHING THAT IS NOT GM OR CHEVY THAN YOUR WARRANTY WILL NOT WORK***
2) APPALLING SERVICE. When I went to my appointment to get my brake light fixed and winter tires put on they lady in the service centre told me that their tire machine broke and that she forgot to call me. She also let me know that they actually don't service Kias and she didn't understand why EAGLE RIDGE keeps telling their customers this! I went over to Eagle Ridge and received no help. The manager was too busy. It took 3 calls to finally get a manager on the phone 6 hours later!! They said I would have to speak with Shannon. When Shannon replied to my email she said I would have to speak with someone else. I have left voicemails, went into the dealership again and left emails and no one has cared to speak with me.
Because of their mistake I missed 2 days of work trying to find somewhere that could fit me in for tires last minute as I was driving up to Penticton to see my son that weekend. I lost 2 days of wages and I PAID to get my brake light fixed when it was supposed to be under warranty. Again, no offer for a loaner car, no offer for reimbursement... NOTHING!
It is Tuesday evening now and has been 5 days since this problem and I have only heard from managers telling me to speak with someone else or that they will "get back to me".
It's funny because before I purchased the vehicle and within the first month I couldn't get them to stop asking me how the car was and if there was anything else they could do. Now that its been over 1 month (not much over) it's like my purchase means nothing to them.
I will be letting as many people I know about my experience and am currently speaking with a lawyer.
They should be ashamed of themselves for taking advantage of a single mother. Disgusting!
Willi was very helpful. - rnagel22
It was a great experience to have my Van checked all over. Helped make me feel safe to drive my Van for holidays. Thank you.
The Best - Louisa6
Professional service department that gets the job done in record time. Everyone is so friendly and they all make sure you are satisfied with the work they do.
Great Customer Service - Harm
Mak who is one of sales representatives was great in helping me choose my car.
He has been extremely helpful in all my dealings with him.
I would recommend the dealership!
Satisfied customer - HH
My wife found the vehicle advertised on line . When she phoned the dealership Edgars was very helpful and professional . We set up a time and I went down to check out the truck , the truck was exactly what I was looking for . Edgars was thorough and to the point , I felt comfortable and trusted Edgars’s advice . I am very happy with my purchase and will definitely contact Edgars for my next vehicle.
A very positive experience - Bolty
This review is long overdue. My partner and I jokingly went on an electric car test drive date, we had no intention of buying a new car and in fact our Jetta had just gotten repaired. After test driving a couple of different electric vehicles we actually ended up purchasing one. It was a totally spontaneous decision and there was absolutely no pressure to buy. Ryan Sykes was the salesman who helped us along - he was very easy going and accommodating, and it really felt like a family friendly dealership. We had literally a day for all the paperwork to go through, because of the various deadlines - work as well as government grant and token applications, and Ryan and Nicky made it happen smoothly and efficiently. We sat witness to the numerous phone conversations made on our part, and we were thoroughly impressed at the speed and efficiency at which it all came together. There was no sales pitch - just straight up readiness to help. Thank you very much for making this a good experience and being good people - I definitely recommend.
Service Dept Very Bad - Truckguy
Took it in for AC not working. PAID to have it diagnosed. Told me compressor leaking and $2K!! to replace it. I can get the AC Delco compressor for $400CAD including tax. $1600 for installation!! Really!! Took it to a great place in Burnaby. The entire repair with the compressor for under $1k! They retested it first and it wasn't the compressor. It was a hairline crack in a circ tube. $570 repair all in. Will never have service or buy from this dealer again. Wish I could.give them less than 1 star. They should refund the cost of the diagnostic.
Repairs - Laurie
I was so happy with the prompt courteous service at Bannister they dealt with a unforeseen issue on my diesel Equinox, knowing I had a 9 hour drive ahead of me. Thank you for getting the problem fixed so I could make it home that night. I would recommend this dealership for their mechanics but also the great service and understanding.
Great customer service - Mica
Tami was very efficient and dealt with our truck in a fast and prompt manner
We would go back there for further service or to buy a newer truck
Terrific - Brian
I have been a customer at this dealership since 1993. In this period I have purchased 7 new vehicles from the dealership, two since the dealership was purchased by Bannister. In addition all my servicing, oil changes, etc. have been completed by them. I am always fully satisfied with the work done by the service department and I can only think of one occasion where I had to go back because the work was had not been completed properly. I would highly recommend the dealerships service and sales dept for any of your automotive needs.
couldn't diagnose a bad alternator. - napier
1999 oldsmobile aurora charging light came on voltage went down to 10 volts. i was near laird so took it in. they said it was a thermistor that was no longer available. i looked up on the internet that all you had to do was either short it out or put a 1,5 k resistor in line to check the charging. they said that they would not do that because they would be liable and could sue them. later i found out that blackies in duncan had two of them and i asked what they wanted for them. they gave them to me because they were of little value. after a 400 dollars given to laird for this diagnoses i had it towed home which cost another 300 dollars. their rate is 130 dollars an hour. taking it to a 80 dollar an hour garge the put an alternator in in less than two hours and has been fine ever since. they said everything on laird's assessment was false. never recommend them.
They sold me a Lemon I asked for a brand new car. - mimig
I bought my Chevy Equinox in 2016 thinking I was getting a brand new SUV. Jamie the used sales rep told me that he would find a brand new Equinox with all the fixings. He was very pushy called and emailed me asking me where I was with my decision with the vehicle hunt and how he has found me the perfect Equinox. I pay $454.00/month for a car that already has had the whole engine changed out a year after I bought the vehicle. I was told that everything is good now and they didn’t explain why a brand new car with 50km on it needed a new engine a year later. I have done all the oil changes and kept all services up to date. They were a recall for the windshield wiper motor and when they returned my vehicle there was a crack in the windshield and no one from GM Carter think it was the honest thing to do and let the customer know who spent thousands of dollars on a vehicle that was a lemon. I have a family 2 kids and work Mon-Fri and have payments in this SUV until 2023. After all of this I have been noticing for the last couple of weeks that my engine is sounding bad and rattly. It doesn’t sound like a brand new car but something from the 80’s. I don’t want to deal with them anymore but don’t know where to go as I am very disappointed and can’t believe that salesman’s especially a reputable place like Carter GM can do this to their customer’s.
Extremely Happy - Thomashall959
Great salesman, great service and expertise. Sean went out of his way to assist with everything. I am very happy with the product, pricing and level of professionalism. Will be buying my next unit here as well. Thanks Sean.
Great Experience - Russell
It was a good experience purchasing my new 2019 GMC Sierra from Preston GM. The sales person Henry Mieszkalski was exceptional to deal with. He was very willing to listen and to help me negotiate a fair price for my new truck. I was very happy with the price that we settled on and felt that it was a good deal. I would recommend Preston GM and Henry to anyone looking for a new or used vehicle.
Uneducated service - nothappy
After purchasing several vehicles from this dealership since Don Carr, i will not ever purchase a vehicle from here again. Brought truck in for service and was returned with a broken transmission cooler line. After much arguing they didn’t fully accept responsibility and informed that these fail regularly. They proceeded to put a new faulty cooler line in took 6 weeks , and returned my truck with a damaged air conditioning condenser, empty and non functioning way to go guys. My direct response to Mr. Barnes is and he does know me thru HOG group is i will never buy any vehicle from a Barnes dealership again!!!!!!!!! Harley or Chevy
Excellent Sales Department - JamieL
Just purchased a brand new 2019 GMC Sierra from Devron and Harry. What a pleasant experience. They went out of their way to work with my budget and provided every option under the sun. We eventually landed on the perfect package. I felt appreciated and well taken care of. The finance department was a pleasure to deal with as well. There was no "pressure" and they were genuinely great full for my business. Well done guys!
I have no idea what other reviewers are complaining about but I'm willing to bet that they took a simple misunderstanding or honest mistake and blamed the dealer because, well they are "sleazy car sales guys". Lame. Everyone is so quick to assume they are trying to screw the customer. I promise that's not the case. The last thing any business wants to do is screw over their customers.
This is what a automotive buying experience should be. Well trained and knowledgeable staff treating customers with respect and appreciation!
Thanks for going the extra mile - 6053norman
We moved up here just before winter and after talking to a few people in the area we realized we'd need a good 4×4 vehicle. We went to central gm and met a fine young sales man named Andrew with in a few day he put us in a chevy Tahoe Love the vehicle. We have a ready recommended a few friend to go into central gm
In British Columbia
Financial Services Manager
Wood Wheaton GM Supercentre