I picked up a certified pre-owned 2024 Hyundai Ioniq 5 - fanatic460
I picked up a certified pre-owned 2024 Hyundai Ioniq 5 from 401 Dixie Hyundai and not even a week later the car prompted me with 8 different errors while driving to work in the morning (Check Forward Safety system, Check Lane Change Assist function, Check Lane Safety system, Check Speed Limit system, Check Tire Pressure Monitoring System, Check High Beam Assist (HBA) system, Check Driver Attention Warning (DAW) system, Check smart key system). They kept alerting me but then other issues started.
- All the buttons on the dash and steering wheel would not respond when pressed (as well as the regenerative breaking paddle shifters and turn signals)
- The wipers would turn on/off
- The lights would switch between on/off/auto
- The infotainment system would shut off as well as the lights on the buttons on the steering wheel and climate controls
- The car would not accelerate when the pedal was pressed. I had to turn the car off/on multiple times in order to get back home.
I informed my sales associate Karanjeet of what happened at 8am and he got back to me at 10am stating that he will book a service appointment right away. I then got the car towed to the dealership and had to book a service appointment with them as Karanjeet did not do so despite him informing me that he did over 3 hours prior to the car arriving. After discussing the issues with the service advisor - Esther, I asked for a loaner car at which point they did not have one to offer but I could follow up the next day. I then submitted a description of the events that had occurred and a video of all the issues except for the lack of response of the accelerator pedal. The appointment was scheduled for 7:45am the next morning at which point another service advisor - Pragadeesh, would call me with an update. I waited until 10:30am before calling to follow up but when I did the advisor had not looked into any details regarding the car, in fact, approximately 30 mins later he requested access to view the video. This says to me that the 7:45am appointment did not mean anything and the original service advisor did not save the video since I had to re-share the video with the new advisor. After receiving no update I followed up after 12pm and again at 3pm. I then texted the sales manager - Marc, about how disappointed I was with the communication with the service department and, by "coincidence", 5 mins later the Peagadeesh called me. He stated they had no update and that they don't have any loaners available at this time but they can offer a discounted rate with enterprise. I asked if they would reimburse me for the rental and they said no. I want to re-iterate this is a certified pre-owned vehicle that was not safe to drive less than a week from when I took ownership of the car. I declined the rental as he stated I may get the car back the day the next day. I called and left him a message the following day and have still not heard back.
I would not trust a certified pre-owned vehicle from 401 Dixie Hyundai.
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