After purchasing a Hyundai with a recalled, blown engine, this is the customer service I get to enjoy from Hyundai trying to recover the engine replacement cost:
We were promised time after time that it would be resolved "within the next few days" with no follow-up calls when we didn't hear back. It is 3 months to-date that I submitted this claim to Cambridge Hyundai.
The service rep Alexus told me that there isn't anything she can do. I was told that she didn't sell me a faulty engine. She has other clients, so she can't keep following up with the warranty rep. And that this should've been taken care of when the engine blew up last summer.. it's it's not her problem? Like I signed up to replace a blown engine when I bought the car?
When I asked to speak to her manager she kept telling me he's not available. When I kept insisting I'm not getting off the phone, sure enough her manager is available! He kept interrupting me and talking over me and when I asked for follow-up calls if the given timelines aren't going to be met. He asks me "so when do you want me to call you? Every day? Every hour?" When I reiterated that when you give me a timeline and you can't meet it, I would like a phone call. I got a lot of condescending tones, talking down to and was told snidely this is a circular conversation and he cut the conversation short.
I am even more disappointed in the service than my blown engine.