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Customer service - Knaj
Very friendly! Helped me out right away everytime I have brought my car in. Has great customer service skills. Appreciated all the help!
VERY SATISFIED - Audrey300
Extremely happy with my Service advisor, Prem Patel, very helpful, polite and efficient, being a Senior this meant a lot to me!!! will definitely go to this dealership again !
Top Reviewed Specialists At This Dealership
Excellent Service from Mr. Frank Tatone- Sales Consultant - Mani
I just bought a GLC 300. Throughout the sales process Mr. Frank Tatone was very helpful. He spent time understanding our needs. He presented various options and gave us time to make up our minds. Unlike the normal stressed out car buying process, Frank made it stress free. I strongly recommend that people looking to buy a car visit the Mercedes-Benz Maple dealership and ask for Mr. Frank Tatone.
Totally satisfied - Crow
Right from the start to the end. Fantastic service. This is what every dealership should be compared to. Great staff awesome product and friendly supportive service!
Amazing help from Vinny and Ravi - JC
Initially I picked a car that turned out was not for me. Vinny was super patient, understanding and professional. He went out of his way to accommodate my wishes. His supervisor Ravi was amazing at finding cars that I liked that wasn't even yet listed. As manager, he was able to use all his power to make things happen to my satisfaction. As a result, I ended up with my dream car. I am delighted to have met them!
BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
Service at Brampton Mercedes - Service
Kynon Paulino , we really like your service and overall had a great experience and a friendly staff .
Great Manager Terry .
Thank you for the great Experience .
Service Adviser - mike
Service Advisor was very helpful when I need to replace the part for my car.
I got good advice from him. took approval from another advisor personally to help get the job done.
Rim Tire Blow Out/. Poor customer service - Roban
Tire failure resulted in being towed to Sudbury dealership, I was advised it was a blow out and a covered by warranty. Overnight in Sudbury, then presented with full bill. I deal with Mercedes Barrie and asked them to straighten out the claim of tire blow as listed on the paid invoice and credit me. Buck was passed all round Barrie and they said it was a Sudbury problem. "It is a Mercedes problem" and I "DON"T LIVE IN SUDBURY". Passed on to Mercedes Canada who said I needed to deal with Sudbury. My fishing friend had the same problem from the same fishing lodge 3 years ago and was towed to the GM dealership in Sudbury. GM paid the overnight hotel, transportation in Sudbury and full warranty on the tire. I will not be dealing with Mercedes Barrie for my ML 350 and C300 again. As for Mercedes I will not be renewing my lease on the C 300 next year. I had 4 Mercedes before this but not again.
Service Excellence - Pedra
I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership.
My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out.
I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner.
Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive.
I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good
I think this Dealer is a rip-off - Wolf
I had the rear springs replaced on my 2012 Ml350 . They were completely broken which never
happened on my Honda and Subaru SUVs. I think this should be a recall. I also had the side warning
Lights problem for my cost from Mercedes $5500. and Mercedes will cover $2000. This should also be covered by Mercedes. It took over 3 weeks to get the car back just for the spring replacement. I’m not happy with the dealer and Mercedes. This is my third and last Mercedes
Mercedes Benz Thornhill ... MY DREAM GLC300 - HONEY FA
"Mercedes Benz Thornhill Dealer" MY DREAM MERCEDES GLC300
My dream 2018 Mercedes GLC in Selenite Grey was delivered to me by Mr. Bill who is an amazing
very honest friendly Mercedes sales advisor...
The car was in excellent shape & Mr. Bill spend a lot of time & effort in explaining all the technical advanced technology in the sophisticated GLC....
MAGNIFICIENT Mercedes-Benz Thornhill Dealer... Amazing experience with the purchase of my DREAM GLC 300...
Mr. "Tom Hiscox" the general manager amazed me as he was very busy manager, but is spite of being very busy, he welcomed me into his office & offered help & advices & gave me his business card & asked me if I need any help to directly contact him... What a great general manager...
Mr. Carmine Grasso the Pre-owned manager was of great help as he tried to help me with ALL HIS HEART & amazed me with his efforts to make me satisfied with the enjoyment of purchasing the Mercedes car. Mr. Grasso is an example of a very successful manager who provides excellent experience to Mercedes Benz Lovers...
I met the amazing Sales Advisor Mr. "BIll Repoulis" who is a very honest & helpful person. Mr. Repoulis with great honesty advised me about the different options & did spend a lot of time & effort to help me decide the best fully loaded GLC with advanced technology...
Mr. "Reese Kerys" the assistant Pre-owned manager was very kind & helpful as he gave me his experienced advices & helped me with the purchase...
Ms. "Stephanie" the financial manager did advice me about the different warranty options that were excellent & did process the purchase & the financing with excellent professionalism...
This dealer is an excellent Mercedes-Benz dealer who provide excellent quality of cars with excellent prices & excellent service...
I highly recommend this Mercedes-Benz dealer to every Mercedes lover as they have proved to provide super excellent cars & service...
I am very grateful to all Mercedes-Benz Thornhill team from the management to the sales advisor for their great efforts & amazing Mercedes Benz experience...
I am very happy withe GLC300 & after driving it for few days, I am highly impressed with the comfort ride & the luxury of the inside. I also liked the advanced command system & the driving assistance...
EMPLOYEES WORKED WITH
Mr. Tom the general manager... Mr. Carmine the sales manager... Mr. Reese the manager... Mr. Bill the sales advisor... Ms. Stephanie the financial manager...
No custumer service - Mercedes SL driver
My wife and I came in to look to purchase a 2019 GLE 350....we had one salesperson walking around the parking lot talking on his phone...another couple of salespeople just sitting. We walked around the parking lot and through the entire dealership without a single person asking if they could help so we walked out the door and drove up to Burlington Mercedes and bought one there.
Everybody says to shop local but when you try to you can't get anybody to sell something to you
I would like to commend Clive Cheung, service advisor - mike
I have a 2014 ML 350 diesel and Clive Cheung has been my service advisor on a number of occasions over the years, from scheduled maintenance to specific repairs to coordinating insurance work. He is a pleasure to deal with and is very reliable and knowledgeable about the car. I can rely on his objective advice and have great trust in him. This is crucial for me and in my view a very reasonable expectation as a customer of a high end vehicle, but sadly an expectation not always met at other dealers with other service advisors!
I also feel that the relationship with the customer is very important to Clive and that I am not just another Mercedes driver. This too is crucial and I place a lot of stock in the quality of that relationship. In an age of decreasing customer service in so many things, it is such a relief to know I can deal with Clive and not only benefit from, but also enjoy the experience! Again in my view, the customer-service advisor relationship is a significant and necessary attribute of a high end dealership (though not always present elsewhere) and I have that with Clive and it keeps me coming back. Downtown Mercedes is lucky to have such an employee and his customer interactions significantly enhance the dealer's reputation.
Service department service process - Nfconcept
Durham team is so wonderful from the beginning to completion. Staff are nice and treat me with lots of respect. Thank you for a complimentary car wash after service and 2 follow up calls to making sure all services are up to satisfaction
Best price possible - crystalline_hush21
Compared to other locations, the deal this location offered me was honestly unreal thanks to Ashhar Malik (sales rep) and Joe (sales manager). Ashhar was recommended to me, and he was a pleasure to deal with I found Ashhar authentic, easy going, and on my side to get me the best deal possible. I highly recommend him! The discount offered was double the lowest price I got elsewhere (which was still very good). I just recommend snacks besides the coffee and tea!
I have not dealt with service, so can't comment there, but of course, you can service your vehicle at any location.
L'enfer sur terre... - Giceppe
Pour la vente de véhicules c'est un service 5 étoiles. Nous sommes traité comme des rois.
Mais si ton véhicule MERCEDES acheté chez ce concessionnaire OGILVIE MERCEDES maintenant MERCEDES OTTAWA lui arrive un pépin ( touble mécanique, accident, maintenance ou autre ) pis que le service met la main sur vôtre véhicule ben calvaire .. Ca vient de commencer .. les attentes interminable, les pièces manquantes, des histoires d'horreur a pu finir et j'en passe.. Et sans parler de la putin de facture qu'il vont vous refilez. Pis les mécaniciens qui ne semblent pas avoir réparé souvent des Sacraments des Mercedes car les ( tabarnak ) de problèmes sont jamais réglés. Bref c'est des osties de cabochons qui détruise la réputation de Mercedes. Je parle pas à travers mon chapeau, c'est ma 5 ième Mercedes.. Dont deux acheté chez ce dealer sans allure là. Un conseil vous pouvez acheter là .. Mais de grâce ne faite pas de transactions avec le service et ne faite pas réparer vôtre voiture la.. Car vous risquez de la regretter toute votre vie.
Worst service I have ever experienced - DBF
Needed a potential warranty item looked at. I could not just drop by since an appointment was necessary and only in the morning. I asked them to order the part since it was not in stock but said they couldn't until they looked at it. I asked them to add it to their inventory since I would be getting it regardless but again wouldn't. I made 9AM appt which I showed up right on time and the manager was busy with someone who just dropped by (which I was told I could not do). I waited 35 minutes and had to leave for work. He called me later (and never appoligised) and said the part was covered under warranty and said it could get done soon if they they had the part which I knew they didn't. I was away for a 2 week holiday and came back to find out they still did not order the part. It got fixed.
Van service was great! - Dav
Great and quick service, super knowledgeable advisor and spoke to the tech too. Got me back on the road and back in business. Thank you again
Great first time experience! - Coby77
This dealership is clean and easy to find. When I arrived at the service desk, I was promptly welcomed by the service manager, Ed Van Herpt JR; he quickly wrote down the services I wished for my vehicle, he gave me some welcome suggestions, also answering my many questions as this was my first vehicle of this brand; He gave me a tentative time of completion, and offered me a drive to where ever I needed to go, as an offer of being picked up.I chose to remain in the dealership. I also met the parts manager, Robert Van Herpt, who was very friendly and cheerful.There is a viewing window into the service area, so you can see the progress.The waiting area was clean and comfortable, with free WI-fi, as well as a television, and free coffee.The restrooms were very clean.
Every mechanic I saw traveling through the dealership was very friendly, acknowledging me with a smile and hello.
I was very pleased as to how I was treated, and made to feel I was welcome.
All in all, I find this dealership to be striving for the best customer service and experience.
Our experience at Victoria Star - oldham67
This is our second car we have bought at Victoria Star....
From the moment you walk into the dealership, you are treated like royalty.
We have dealt with Sara Hynes both times and are extremely impressed with her
knowledge and capability. You sometimes get a salesperson that comes across as
phony or slick but not Sara... she knows the products inside and out and goes to bat
to get you your best deal possible. She's about as professional and friendly as you can find.
Victoria Star should count themselves lucky to have such a great asset.
Brian, Ivana and Allie were also fantastic.. just a great bunch of people!!!
We will definitely be back for our next new car.