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Tony yang goes above and beyond for all his clients. He... - GhadaD
Tony yang goes above and beyond for all his clients. He is very knowledgeable, service oriented and easy to deal with. Beyond grateful he picked up the phone to answer our questions (at 7am). We plan on buying all our future vehicles from him. We are thrilled with our GLE450. Thank you Tony!
Hands down best dealership out there. Always impressed... - David Giedroc
Hands down best dealership out there.
Always impressed with the service. Always impressed with the sales team. Michael Grzesniak always makes sure that I am up to date with the recalls and oil changes on my sprinter van. I took my sprinter van for an oil change and Jordan Batten went above and beyond and even cleaned the van out for me and polished the tires.
Thank you Mercedes Benz Peterborough!
I recently had my car repaired after a minor collision.... - Libby.senior416
I recently had my car repaired after a minor collision. Mert Senkalayci handled this repair in a very professional and timely manner. Thank you Mert!
Janet is just simply amazing. Very professional,... - Karl S.
Janet is just simply amazing. Very professional, knowledgeable and helpful all the time. I'm just glad that she helped me first and became our service advisor.
Excellent customer service from Frank. He was very... - Jessica
Excellent customer service from Frank. He was very professional, gave me a chance to ask questions, and was eager to help. He made the whole process smooth!
Avoid this dealership and salesman called B. I have been... - ST
Avoid this dealership and salesman called B. I have been a MB customer since early 90s and have leased multiple cars both in Toronto area as well as in California ..Never been treated as poorly as by this dealer .. My new Car is an Audi what a difference ..! I looking to get rid of the C300 as soon as I possibly
I had a really great experience at Mercedes-Benz... - Oliver
I had a really great experience at Mercedes-Benz Downtown. I have an older 1999 vehicle that required a new ignition tumbler. David in the parts department was amazing as usual and we got the part within a couple of days.
Nicholas arranged the work and Dennis did an amazing job. They also replaced my shifter bushings proactively and only charged me for the parts.
I am very impressed and will continue to use Mercedes Downtown.
The Sales department is helpful but after you purchase... - muresh.t
The Sales department is helpful but after you purchase your car the service department is absolutely awful. They are rude and will do the most to push expensive and unnecessary repairs. DO NOT buy extended warranty or believe their warranty because they will not cover anything. The stitching came undone on the seam of the drivers seat. I understand if it was a rip or tear anywhere else, but at the seam, it is clearly an issue with the original stitching itself. I have had a Civic for 20 years with less issues than the C300. I was looking to buy a GLE soon but now I will definitely not be.
Mo Zuie is one of the most professional, efficient, most... - amtm_gm
Mo Zuie is one of the most professional, efficient, most helpful and over all great, quality service provider at Benz Thornhill. He has taken care of all my needs in the most proficient and timely manner. You can’t go wrong with his advice and great service. He’s your guy.
their website advertise $528 /month for GLC 300 SUV and... - FJ
their website advertise $528 /month for GLC 300 SUV and when called into dealership they said it will about Approx $1000... so who is correct here website or dealership. they should be transparent in advertising .... false advertising
I Strongly ADVICE ALL personnel in relationship to this... - hassanalikassam786110
I Strongly ADVICE ALL personnel in relationship to this delearship.
It is privately owned and i don't RECOMMEND THIS PLACE TO ANYONE to get any vehicles from this place. TERRIBLE SERVICE. Been 2.5 yrs with them and I always have to fight for my services which were paid extra. They will also charge you more on top of what the service includes. DO NOT GO TO THIS DEALERSHIP. BIG GORGEOUS smile for purchase. But terrible experience.
Buyer Beware! I have never been so completely and... - davidedwards19931
Buyer Beware! I have never been so completely and entirely lied to by any person or company. They tried to charge over $8,000.00 in repairs our car did not need, and even tried to charge $2500.00 for a repair that was covered by a recall. WE now have to head to court to address their fraud! More to follow on YouTube.
Mercedes Benz Canada were no help.
Excellent service!!! I would recommend it. The people are... - Amna
Excellent service!!! I would recommend it. The people are always nice. They took the time to listen to my concerns. I would go back. thank you.
Worse dealership to deal with Corey Chaston is the worst... - Asllan berisha
Worse dealership to deal with Corey Chaston is the worst there..
Stay away from this dealership
They will lie to u on everything they say
Great first time experience! - Coby77
This dealership is clean and easy to find. When I arrived at the service desk, I was promptly welcomed by the service manager, Ed Van Herpt JR; he quickly wrote down the services I wished for my vehicle, he gave me some welcome suggestions, also answering my many questions as this was my first vehicle of this brand; He gave me a tentative time of completion, and offered me a drive to where ever I needed to go, as an offer of being picked up.I chose to remain in the dealership. I also met the parts manager, Robert Van Herpt, who was very friendly and cheerful.There is a viewing window into the service area, so you can see the progress.The waiting area was clean and comfortable, with free WI-fi, as well as a television, and free coffee.The restrooms were very clean.
Every mechanic I saw traveling through the dealership was very friendly, acknowledging me with a smile and hello.
I was very pleased as to how I was treated, and made to feel I was welcome.
All in all, I find this dealership to be striving for the best customer service and experience.
Worst dealership.ARROGANT sales people don't even greet you - Gina
Worst dealership...when you walk into the Mercedes Benz dealership in Maple you see the sales people taking in a group amongst themselves as if the where in a ‘social club’ and they see you walk in and they don’t even greet you when you pass them by. They have an arrogant attitude and think they’re Gods. When you eventually ask the receptionist to call one of them they are rude and they do t like to answer questions. Best part, the salesperson that was helping us wholeheartedly thought that with his attitude and by spending half an hour with us we were going to buy the car from him... not in a million years! I’m going to another dealership even if it is further away! I’m looking for a place where I’m going to feel great about making my purchase, knowledge about the product, a place where you feel welcome and exceptional customer service. I’m sure I will be able to find that at another dealership ship that can offer me all of this and more. Even car dealerships with lower brand cars have way better customer service! They make me laugh...
Service Excellence - Pedra
I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership.
My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out.
I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner.
Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive.
I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good
Terrible service. Do not buy or take you car for service... - KD
Terrible service. Do not buy or take you car for service at this dealership. Design flaw in roof of ML350. Glass cracked on glass roof between sunroof and windshield. Service guy tells me $148 for diagnostic!!! Really what diagnostic are you gonna to do to see a cracked glass. Manufacturer flaw. Look on internet.
Terrible customer service.I ordered a part in May and it... - steve
Terrible customer service.
I ordered a part in May and it never showed up.
I re-reorderd the part in July and paid for it at that time.
They said they would call when it arrived.
Today is November 24th, and I finally had the opportunity to drop into Star Motors. (I live out of town)
Apparently, my part had been there since July 25th.
When I asked, why I was not contacted, the Service man said "We have this number (my phone number) for you.
I said yes that's correct.
He responded, "Oh, I have no idea why you weren't contacted"
I certainly, will be going elsewhere when it's time for a new car.
Brought our forester there with a/c problem. Was told it... - Richard
Brought our forester there with a/c problem. Was told it would be approx. $1800. to fix. We called our own dealership and found we are still under warranty and the fix is no cost to us. I wonder how many others are being charged for repairs while still under warranty.
David Gulas at MB Kitchener helped me out a lot, he made... - Nabeel.S
David Gulas at MB Kitchener helped me out a lot, he made the purchasing process very quick. Vehicle was priced extremely well. Absolutely love the car, could not be happier. I highly recommend David and MB Kitchener.
Sales Consultant/AMG Expert