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Tony made my purchase very easy! He was a pleasure to... - Yolandasharp
Tony made my purchase very easy! He was a pleasure to work with and professional! He listened to my needs and was able to get my the exact car I wanted!
Mahi was wonderful making the experience worthwhile. I... - Ankit N
Mahi was wonderful making the experience worthwhile. I was shopping for a car to gift my dad and she was courteous, helpful and diligent thought the process. Definitely recommend her and will hopefully be coming back when it’s time to get another Benz in the family.
Top Reviewed Specialists At This Dealership
Excellent Service from Mr. Frank Tatone- Sales Consultant - Mani
I just bought a GLC 300. Throughout the sales process Mr. Frank Tatone was very helpful. He spent time understanding our needs. He presented various options and gave us time to make up our minds. Unlike the normal stressed out car buying process, Frank made it stress free. I strongly recommend that people looking to buy a car visit the Mercedes-Benz Maple dealership and ask for Mr. Frank Tatone.
Purchase of a Mercedes 2019 GLC Coupe - Mary
Mercedes Peterborough is an outstanding organization. Everyone you encounter is pleasant, helpful and welcoming. Having not purchased a car for some time with no knowledge of the brand I had a significant learning curve. The amount of time required for this was never an issue. Thorough explanations of all features and differences model to model. Special mention to Jonathan Maxted and Josh Middleton who made it such a unique experience.
Amazing help from Vinny and Ravi - JC
Initially I picked a car that turned out was not for me. Vinny was super patient, understanding and professional. He went out of his way to accommodate my wishes. His supervisor Ravi was amazing at finding cars that I liked that wasn't even yet listed. As manager, he was able to use all his power to make things happen to my satisfaction. As a result, I ended up with my dream car. I am delighted to have met them!
BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
Service Adviser - mike
Service Advisor was very helpful when I need to replace the part for my car.
I got good advice from him. took approval from another advisor personally to help get the job done.
We had a problem - Pitou
We had a problem, A major problem, it was resolved and reoccurred. Star Motors stuck by us, worked with Mercedes Canada and make things right. I would like to thank the whole team but especially Trevor Button who was our main contact. Trevor and Star Motors did everything that we hoped they would do. Provided us with a brand new car as a loaner, repaired our car perfectly and return it spotlessly clean from bumper to bumper. All of this on a 2009 smart car, first class service from a first class dealership.
Excellent service - Dan
Just in a few words, MBB has the highest recommendation from me and especially Deanna Downing and Ashley Lyons. We are coming back for sure in a couple of years
Service Excellence - Pedra
I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership.
My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out.
I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner.
Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive.
I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good
L'enfer sur terre... - Giceppe
Pour la vente de véhicules c'est un service 5 étoiles. Nous sommes traité comme des rois.
Mais si ton véhicule MERCEDES acheté chez ce concessionnaire OGILVIE MERCEDES maintenant MERCEDES OTTAWA lui arrive un pépin ( touble mécanique, accident, maintenance ou autre ) pis que le service met la main sur vôtre véhicule ben calvaire .. Ca vient de commencer .. les attentes interminable, les pièces manquantes, des histoires d'horreur a pu finir et j'en passe.. Et sans parler de la putin de facture qu'il vont vous refilez. Pis les mécaniciens qui ne semblent pas avoir réparé souvent des Sacraments des Mercedes car les ( tabarnak ) de problèmes sont jamais réglés. Bref c'est des osties de cabochons qui détruise la réputation de Mercedes. Je parle pas à travers mon chapeau, c'est ma 5 ième Mercedes.. Dont deux acheté chez ce dealer sans allure là. Un conseil vous pouvez acheter là .. Mais de grâce ne faite pas de transactions avec le service et ne faite pas réparer vôtre voiture la.. Car vous risquez de la regretter toute votre vie.
Mercedes Benz Thornhill ... MY DREAM GLC300 - HONEY FA
"Mercedes Benz Thornhill Dealer" MY DREAM MERCEDES GLC300
My dream 2018 Mercedes GLC in Selenite Grey was delivered to me by Mr. Bill who is an amazing
very honest friendly Mercedes sales advisor...
The car was in excellent shape & Mr. Bill spend a lot of time & effort in explaining all the technical advanced technology in the sophisticated GLC....
MAGNIFICIENT Mercedes-Benz Thornhill Dealer... Amazing experience with the purchase of my DREAM GLC 300...
Mr. "Tom Hiscox" the general manager amazed me as he was very busy manager, but is spite of being very busy, he welcomed me into his office & offered help & advices & gave me his business card & asked me if I need any help to directly contact him... What a great general manager...
Mr. Carmine Grasso the Pre-owned manager was of great help as he tried to help me with ALL HIS HEART & amazed me with his efforts to make me satisfied with the enjoyment of purchasing the Mercedes car. Mr. Grasso is an example of a very successful manager who provides excellent experience to Mercedes Benz Lovers...
I met the amazing Sales Advisor Mr. "BIll Repoulis" who is a very honest & helpful person. Mr. Repoulis with great honesty advised me about the different options & did spend a lot of time & effort to help me decide the best fully loaded GLC with advanced technology...
Mr. "Reese Kerys" the assistant Pre-owned manager was very kind & helpful as he gave me his experienced advices & helped me with the purchase...
Ms. "Stephanie" the financial manager did advice me about the different warranty options that were excellent & did process the purchase & the financing with excellent professionalism...
This dealer is an excellent Mercedes-Benz dealer who provide excellent quality of cars with excellent prices & excellent service...
I highly recommend this Mercedes-Benz dealer to every Mercedes lover as they have proved to provide super excellent cars & service...
I am very grateful to all Mercedes-Benz Thornhill team from the management to the sales advisor for their great efforts & amazing Mercedes Benz experience...
I am very happy withe GLC300 & after driving it for few days, I am highly impressed with the comfort ride & the luxury of the inside. I also liked the advanced command system & the driving assistance...
EMPLOYEES WORKED WITH
Mr. Tom the general manager... Mr. Carmine the sales manager... Mr. Reese the manager... Mr. Bill the sales advisor... Ms. Stephanie the financial manager...
No custumer service - Mercedes SL driver
My wife and I came in to look to purchase a 2019 GLE 350....we had one salesperson walking around the parking lot talking on his phone...another couple of salespeople just sitting. We walked around the parking lot and through the entire dealership without a single person asking if they could help so we walked out the door and drove up to Burlington Mercedes and bought one there.
Everybody says to shop local but when you try to you can't get anybody to sell something to you
Pathetic Dealership - Carguy
This is a pathetic and disgusting Dealership.These people are liars and are looking to rip you off. I purchased a brand new 2019 GLC, but they sold me a defective vehicle they had in their stock since long. when the vehicle started giving issues they are asking more money to replace my defective one that they sold me.
Service department service process - Nfconcept
Durham team is so wonderful from the beginning to completion. Staff are nice and treat me with lots of respect. Thank you for a complimentary car wash after service and 2 follow up calls to making sure all services are up to satisfaction
Best price possible - crystalline_hush21
Compared to other locations, the deal this location offered me was honestly unreal thanks to Ashhar Malik (sales rep) and Joe (sales manager). Ashhar was recommended to me, and he was a pleasure to deal with I found Ashhar authentic, easy going, and on my side to get me the best deal possible. I highly recommend him! The discount offered was double the lowest price I got elsewhere (which was still very good). I just recommend snacks besides the coffee and tea!
I have not dealt with service, so can't comment there, but of course, you can service your vehicle at any location.
In 18 months my C300 has been to dealership 10+ times for... - Bakhai
In 18 months my C300 has been to dealership 10+ times for various repairs including an engine replacement. This car was star certified but obviously that doesn’t means much as head office told me there is nothing out of the ordinary and not much can be done to compensate me. I tried seeking help at the dealership to trade-in my vehicle, and they ended up trying to sell me a car $5,000 above its advertised price. Sales team was impeccable as they tried using my tough situation to convert into an opportunity to make profit.
Hope this review helps you in making the decision. I do agree that 80% of the time there are no issues but would you want to be in business with this dealership if you are the unfortunate 20%.
Number one MB in Oakivile - Tran N
I had 2 nd service at this dealership which is I am so happy. Mr Rick Desjardins is extremely well organized and services of my Glc 300,
And congrat to everyone to this dealership. Will recommend to all of my friends
Worst service I have ever experienced - DBF
Needed a potential warranty item looked at. I could not just drop by since an appointment was necessary and only in the morning. I asked them to order the part since it was not in stock but said they couldn't until they looked at it. I asked them to add it to their inventory since I would be getting it regardless but again wouldn't. I made 9AM appt which I showed up right on time and the manager was busy with someone who just dropped by (which I was told I could not do). I waited 35 minutes and had to leave for work. He called me later (and never appoligised) and said the part was covered under warranty and said it could get done soon if they they had the part which I knew they didn't. I was away for a 2 week holiday and came back to find out they still did not order the part. It got fixed.
Great first time experience! - Coby77
This dealership is clean and easy to find. When I arrived at the service desk, I was promptly welcomed by the service manager, Ed Van Herpt JR; he quickly wrote down the services I wished for my vehicle, he gave me some welcome suggestions, also answering my many questions as this was my first vehicle of this brand; He gave me a tentative time of completion, and offered me a drive to where ever I needed to go, as an offer of being picked up.I chose to remain in the dealership. I also met the parts manager, Robert Van Herpt, who was very friendly and cheerful.There is a viewing window into the service area, so you can see the progress.The waiting area was clean and comfortable, with free WI-fi, as well as a television, and free coffee.The restrooms were very clean.
Every mechanic I saw traveling through the dealership was very friendly, acknowledging me with a smile and hello.
I was very pleased as to how I was treated, and made to feel I was welcome.
All in all, I find this dealership to be striving for the best customer service and experience.
Our experience at Victoria Star - oldham67
This is our second car we have bought at Victoria Star....
From the moment you walk into the dealership, you are treated like royalty.
We have dealt with Sara Hynes both times and are extremely impressed with her
knowledge and capability. You sometimes get a salesperson that comes across as
phony or slick but not Sara... she knows the products inside and out and goes to bat
to get you your best deal possible. She's about as professional and friendly as you can find.
Victoria Star should count themselves lucky to have such a great asset.
Brian, Ivana and Allie were also fantastic.. just a great bunch of people!!!
We will definitely be back for our next new car.
Sales Consultant/AMG Expert