25 Ontario Mercedes-Benz Dealers

We recently visited Mercedes-Benz Newmarket to pick up a - Sarah

We recently visited Mercedes-Benz Newmarket to pick up a pre-owned vehicle. James Chung was our main point of contact and dealt with us through the entire process. He and his team are extremely professional, polite, and so very patient! Sachin Panday was so very kind and patient with us as we were dealing with insurance issues! From going for a test drive, to driving the car off the lot, James facilitated such a smooth transaction, never being pushy or aggressive, always communicating next steps, and having his team take care of us. It was definitely 5-star service and I would fully recommend Mercedes-Benz Newmarket to anyone looking to purchase their next vehicle, Mercedes or otherwise!

Appreciated the sales services provided by Jason Chan who - ngjessica

Appreciated the sales services provided by Jason Chan who helped my 3 cars: C300, AMG GLC43 and E350. He is due diligence, professional and keep me informed of required information. Highly recommended!

Very professional and courteous. - maria

Very professional and courteous. True to their word, was done in time they said. Quick and clear communication from Danny Cui.

Great customer service at this location. - Michael E.

Great customer service at this location. Chris with sales, Paolo with service - great guys - they know their stuff and deliver it professionally!

Best Experience I ever had with purchasing a new vehicle - Bhupinder Kahlon

Best Experience I ever had with purchasing a new vehicle with Mercedes-Benz Brampton. Commercial segment Salesperson Tom is highly qualified and well informative throughout.Highly recommended!!!!

I took my AMG35 for service, I received unfair treatment, - mariamboles1

I took my AMG35 for service, I received unfair treatment, I believe it was due to racism. I asked to meet with a manger and I sow Claudio Sepatola. immediately he acknowledged the wrong, and did his best to fix it. As angry as I was, he was, he was able to calm me down. On the floor, Valentina Granic went above and beyond to make me feel better. My intention was to get out of the place never to return. This two people made me change my mind, I will be going back for them. Good job Claudio and Valentina, and thank you. I will definitely be back again:)

I went in to get service and Deepaks friend walks in very - M

I went in to get service and Deepaks friend walks in very beautiful blonde hair woman looks like Mariah Carey. Let her know Deepak I want to buy her a car at your dealership. I've bought 3 cars from there and everyone is lovely and very professional.

Took my car for an emergency service, windshield wipers - stephanie k

Took my car for an emergency service, windshield wipers not working. I called the service desk and they informed me to drop my car off. The service was quick, and efficient. The individual that performed the service on my car, I want to thank you very much for your efficient work, and honesty. You were very pleasant and helpful and attended my issue. It was very much appreciated.

I recently purchased a 2023 CLS AMG 53 from star motors. - Matt Harrington

I recently purchased a 2023 CLS AMG 53 from star motors. I have purchased vehicles in the past from Star Motors. Sal, Kassim,, Sam are exceptional/professional people along with the technical service teams. I recently hit a pot hole causing damage. The team repaired my vehicle quickly and I was very impressed with the level of satisfaction I received. I highly rate this company for anyone purchasing a vehicle/ Matt

Great service from Dan as I returned a GLE 450 off lease. - raymondifthompson

Great service from Dan as I returned a GLE 450 off lease. Set a time, drove in to the dealership, Dan was waiting for me right on time and 15 minutes later and a couple of signatures and the transaction was completed. Courteous, friendly service and much appreciated.

Lacey, Your dealership had ample time to inspect - Rheal

Lacey, Your dealership had ample time to inspect the truck. You came to a fair market value on your inspection and you wrote up a bill of sale. You signed it along with Rheal. Rheal signed over the ownership to you. You promised to send the cheque via Purolator the next day. Nothing was received the next day Thursday November 30th, plus no phone call. As far as l'm concerned you have bought a truck but didn't follow through with your end of the deal. The truck has never been in an accident nor was any damage of the undercarriage been seen or reported to us prior to this. Rheal listed the truck on Auto Quest Group because of the following reasons.. Quick & Hassle-free Process Same Day Payment Guaranteed Safe & Secure • We Buy All Makes & Models Free Valuation & Inspection No Trade-ins Necessary No Hidden Fees Hassle-free Process Convenient Drop Off Payment Guarantee No Car Preparation Needed Why sell my vehicle through Auto Quest Group? Auto Quest Group offers you the quickest way to sell your vehicle. You get paid instantly! We use real-time data research to analyze your vehicle's value and ensure that you get the best price possible. We as well purchase any make or model in Canada and take care of everything to guarantee a hassle-free process from start to finish. To start no payment the same day the vehicle was sold. Rheal trusted you to come through with your end of the deal. You admitted this has only happened twice where someone backed out of a deal and you will no longer be using the service of Auto Quest Group. I believe you made this statement because you know you can't get out of this deal. This is a signed document and you are obliged to finish the deal. So they returned my vehicle to my driveway, left the keys and signed ownership in my mailbox. We contacted OMVIC, they said we are in the right, but we would have to sue them, we don't have the money or time right now to deal with this. Very Disappointed with the way this was handled and the lack of customer service.

This 1 star review is unfortunately caused by Mario, and - ChrisS

This 1 star review is unfortunately caused by Mario, and bears no representation of the rest of the Barrie Mercedes team. Backstory: I dropped off my vehicle for service this AM while Mario was plowing the lot. I drove around the lot to find a parking spot and after trying one that I couldn't get into (long sprinter), I kept driving and found one at the back of the lot. The area where I parked (and all lanes leading to it) was fully plowed, and there was honestly no snow to even be plowing. As I was getting my gear to go inside, I notice the plow truck pulled up in front of me. I look out the front window and Mario is aggressively waving his hands, pointing and giving the "xxx" hand/shoulder shrug. I opened my door to hear him out and he was going off about this is where he pushes the snow, I don't have any respect and I need to move etc. Because he was already set off before I even said a word to him and he was demanding respect but clearly couldn't be respectful himself, I decided to leave the vehicle right where I had parked. There was still plenty of room for him to get by and push the non-existent amount of snow. As I got out of my vehicle, he had driven around the corner and was waiting for me to get out to continue disrespecting me. Again, going on about respect, rudeness, he has a job to do, why can't I understand etc. I told him that if he expects respect, he needs to first start by showing it to me. As I walked from the back of the lot, he crawled the plow truck alongside me so he could keep yelling then proceeded to cut me off with the vehicle as I went to cross the walkway towards service...again, preaching about what's my problem, I need to have some respect etc. I again repeated my previous statement that I would have had full respect for him if he gave it to me in the first place. I walked in front of the vehicle, he reversed so he could once again follow me as I walked alongside service to the entrance, still being nasty and disrespectful while I refused to say anything more to him. I spoke with the service advisor and he was called into the manager's office while I was still there. No idea what was discussed...but when another employee says "that's Mario" after hearing the story, you have to believe that maybe Mario doesn't appreciate having a good job enough to be bothered to correct his attitude. Mario...here's a pro-tip on what to say to a customer if you need them to move their vehicle - this is the respectful way of approaching a customer and will garner you the respect you so demand: "Excuse me sir, I'm very sorry but these spots are where I push the snow from the parking lot. I know the lot is busy, but there are some free spots over X, or let me help you find a better spot". That respectful approach would have earned a "no problem, sorry about that" from the customer". Respect is earned Mario...

Best dealer and shop I've been to,had a few issues, - John Bilenkis

Best dealer and shop I've been to,had a few issues, however they went above and beyond to make sure I'm happy. Honest people! Especially thanks to Anthony Perciasepe. I Can't say enough good things about him. Thank you

If you're seeking post-sales customer support from a - marshall

If you're seeking post-sales customer support from a dealership that genuinely values its clients, I strongly advise against purchasing from this particular dealership. Despite finding a car I was interested in and expressing my intent to visit, the of calls and texts from Zarjan, the sales representative, was overwhelming (this was BEFORE I purchased the car he has not replied to emails since then). While I did proceed with the purchase, negotiating with the sales manager was met with a dismissive attitude, leaving me feeling undervalued as a potential customer. Additionally, promises made by Zarjan regarding touch-up work and sending touch-up paint were unfulfilled, despite repeated inquiries. The lackadaisical attitude displayed by both Zarjan and the manager, Christopher Cousineau, only added to the dissatisfaction of the overall purchasing experience. The exception to this was Holli Dumoulin, who handled post-purchase documentation efficiently and responsively. In comparison, Christopher Cousineau and Zarjan Hafizi could learn a thing or two from the exemplary service provided by representatives at my other two dealerships.Mercedes-Benz West Island and Mercedes-Benz of Pompano they know what service is.

My experience with Mercedes-Benz Burlington was truly - Raouf Abraham

My experience with Mercedes-Benz Burlington was truly exceptional, and I would like to extend my gratitude to the individuals who made it so. Andjelo Franjic, the service advisor, was instrumental in ensuring a smooth and satisfying experience. His professionalism, knowledge, and dedication to customer service were truly commendable. He took the time to understand my needs and provided tailored advice that greatly assisted in my decision-making process. I also had the pleasure of interacting with Michael Canci, the service manager. His leadership is clearly reflected in the high standards of customer service and the well-oiled operations of the service department. His commitment to excellence and customer satisfaction is evident in every interaction. The entire team at Mercedes-Benz Burlington, have a positive spirit and provided a seamless and enjoyable experience. Their dedication to their customers sets them apart in the automotive industry. I highly recommend them to anyone considering a Mercedes-Benz vehicle. Their comprehensive services and customer-centric approach truly embody the quality and sophistication of the Mercedes-Benz brand. I look forward to continuing my relationship with Mercedes-Benz Burlington and especially with Andjelo and Michael, who have made my experience so memorable. Thank you for setting the bar so high in the automotive industry.

Service Excellence - Pedra

I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership. My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out. I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner. Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive. I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good

Good people deserve to be recognized my service advisor... - Linda

Good people deserve to be recognized my service advisor Matthew went above and beyond to ensure Excellence was result in service. Thank you to Chris his Boss for leading the team by example and setting standards to make sure guest are not just satisfied but he went beyond expectations! I would recommend Performance Mercedes in St. Catharines for servicing your car! A happy customer Linda Bush

BEST SERVICE IN TOWN!!! - atomblast

Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!

David Gulas at MB Kitchener helped me out a lot, he made... - Nabeel.S

David Gulas at MB Kitchener helped me out a lot, he made the purchasing process very quick. Vehicle was priced extremely well. Absolutely love the car, could not be happier. I highly recommend David and MB Kitchener.

Purchased a new car from this dealership and was very - johndebeljak

Purchased a new car from this dealership and was very happy with the knowledge and honesty from a pretty amazing salesperson. Thank you Jessica and team.

Great first time experience! - Coby77

This dealership is clean and easy to find. When I arrived at the service desk, I was promptly welcomed by the service manager, Ed Van Herpt JR; he quickly wrote down the services I wished for my vehicle, he gave me some welcome suggestions, also answering my many questions as this was my first vehicle of this brand; He gave me a tentative time of completion, and offered me a drive to where ever I needed to go, as an offer of being picked up.I chose to remain in the dealership. I also met the parts manager, Robert Van Herpt, who was very friendly and cheerful.There is a viewing window into the service area, so you can see the progress.The waiting area was clean and comfortable, with free WI-fi, as well as a television, and free coffee.The restrooms were very clean. Every mechanic I saw traveling through the dealership was very friendly, acknowledging me with a smile and hello. I was very pleased as to how I was treated, and made to feel I was welcome. All in all, I find this dealership to be striving for the best customer service and experience.