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Caring service - Rounder
Tony and all of the gang made me feel that they were working with me and not trying to squeeze every dollar out of me. I'm satisfied return customer. Thanks.
Best car shopping experience with Sonia - OhlalaMeowstar
My new C300 was delivered yesterday which became my 5th car and it was the best car shopping experience that I have ever had for the past 10 years!! I contacted mercedes benz newmarket back in May, 2018 in regards a demo gle and then an e class. That was how I met Sonia! She was very very friendly, informative, patient, and always giving me honest opinions and choices! So I ended up ordered 2019 a new facelifted c300! And I was totally loved it! Sonia helped me to make the best choice! Sonia and Dan also helped to get all the options/equipments that I wanted my new car to be built with even though with many troubles and hassles! While I waiting for my c300 to be delivered, Sonia and Raymond also helped me to get my old c300 break pad done with a great price! I am very glad and grateful that I got to do business with Sonia and MB newmarket!
Top Reviewed Specialists At This Dealership
Thank you - Judyd
Would recommend this dealership for the great customer service.
Starting with Melissa. One of the best employee MB could have placed in this position. Brilliant,Friendly, caring knowledgeable , and intelligent young woman
Rudy Ramphal was my assign service tech and again compliment to MB finding an expert. He kept me informed of my problem and provide estimate time of completion.
I would recommend MB Brampton . They are brilliant at service and have intelligent and caring staff.
Excellent Service from Mr. Frank Tatone- Sales Consultant - Mani
I just bought a GLC 300. Throughout the sales process Mr. Frank Tatone was very helpful. He spent time understanding our needs. He presented various options and gave us time to make up our minds. Unlike the normal stressed out car buying process, Frank made it stress free. I strongly recommend that people looking to buy a car visit the Mercedes-Benz Maple dealership and ask for Mr. Frank Tatone.
Totally satisfied - Crow
Right from the start to the end. Fantastic service. This is what every dealership should be compared to. Great staff awesome product and friendly supportive service!
Excellent service - Howard
Mert at Mercedes Midtown provided excellent service today along with the team. (Reception and service). Thank you Mert! Great teamwork. Front desk excellent as well.
BEST SERVICE IN TOWN!!! - atomblast
Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!
I would like to commend Clive Cheung, service advisor - mike
I have a 2014 ML 350 diesel and Clive Cheung has been my service advisor on a number of occasions over the years, from scheduled maintenance to specific repairs to coordinating insurance work. He is a pleasure to deal with and is very reliable and knowledgeable about the car. I can rely on his objective advice and have great trust in him. This is crucial for me and in my view a very reasonable expectation as a customer of a high end vehicle, but sadly an expectation not always met at other dealers with other service advisors!
I also feel that the relationship with the customer is very important to Clive and that I am not just another Mercedes driver. This too is crucial and I place a lot of stock in the quality of that relationship. In an age of decreasing customer service in so many things, it is such a relief to know I can deal with Clive and not only benefit from, but also enjoy the experience! Again in my view, the customer-service advisor relationship is a significant and necessary attribute of a high end dealership (though not always present elsewhere) and I have that with Clive and it keeps me coming back. Downtown Mercedes is lucky to have such an employee and his customer interactions significantly enhance the dealer's reputation.
New car purchase - Gurvinder Basi
Made buying a car easy and stress free, Star Motor gave the best customer experience and I would definitely recommend others to come and visit this dealership. Sal and Adam worked very hard to ensure that I would get the right vehicle for my needs. Jean Pierre Guay explained the finance side and added some great add ons which will give me a great peace of mind. The delivery was conducted by Chloe who explained the App Mercedes me she had it all ready for me to setup email sent prior to me walking in. Overall such a smooth experience thanks to the team work displayed by all mentioned
Purchuse og GLE 400 - sasamladjen
I was very happy with Excellent service especially from Sales Rep Fernando
Looking forward to my next purchase , this was my second car with same dealership and same sales rep
Service department service process - Nfconcept
Durham team is so wonderful from the beginning to completion. Staff are nice and treat me with lots of respect. Thank you for a complimentary car wash after service and 2 follow up calls to making sure all services are up to satisfaction
Excellent, Fast Service - Mercedes vehicles owner
This dealership is one of the best one in Ontario for their fast and efficient service compared to others.
The service advisor are knowledgeable of all the new gauges for the new model.
Service Excellence - Pedra
I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership.
My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out.
I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner.
Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive.
I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good
Best price possible - crystalline_hush21
Compared to other locations, the deal this location offered me was honestly unreal thanks to Ashhar Malik (sales rep) and Joe (sales manager). Ashhar was recommended to me, and he was a pleasure to deal with I found Ashhar authentic, easy going, and on my side to get me the best deal possible. I highly recommend him! The discount offered was double the lowest price I got elsewhere (which was still very good). I just recommend snacks besides the coffee and tea!
I have not dealt with service, so can't comment there, but of course, you can service your vehicle at any location.
L'enfer sur terre... - Giceppe
Pour la vente de véhicules c'est un service 5 étoiles. Nous sommes traité comme des rois.
Mais si ton véhicule MERCEDES acheté chez ce concessionnaire OGILVIE MERCEDES maintenant MERCEDES OTTAWA lui arrive un pépin ( touble mécanique, accident, maintenance ou autre ) pis que le service met la main sur vôtre véhicule ben calvaire .. Ca vient de commencer .. les attentes interminable, les pièces manquantes, des histoires d'horreur a pu finir et j'en passe.. Et sans parler de la putin de facture qu'il vont vous refilez. Pis les mécaniciens qui ne semblent pas avoir réparé souvent des Sacraments des Mercedes car les ( tabarnak ) de problèmes sont jamais réglés. Bref c'est des osties de cabochons qui détruise la réputation de Mercedes. Je parle pas à travers mon chapeau, c'est ma 5 ième Mercedes.. Dont deux acheté chez ce dealer sans allure là. Un conseil vous pouvez acheter là .. Mais de grâce ne faite pas de transactions avec le service et ne faite pas réparer vôtre voiture la.. Car vous risquez de la regretter toute votre vie.
AMAZING MERCEDES-BENZ THORNHILL DEALER - HONEY FA
Super Amazing Mercedes-Benz Thornhill Dealer...
This is an amazing Mercedes-Benz Dealer as I had a lease car for the last four year Mercedes GLK 2015 & it was the end of the lease & I had to return it...
I was not sure what to do next; either to buy a used car or lease a new one...
I met the magnificent Sales Man Mr. "BIll Repoulis" who is a very honest & helpful person. Mr. Repoulis with great honesty advised me about the different options & did spend a lot of time & effort to help me decide the best car that suites my needs.
I finally decided about one car & Mr. Bill helped me to process the purchase. He did not stop at this point, but Mr. Bill did call me several times the following days to make sure that I was happy with my new car...
Mr. "Reese Kerys" the assistant Pre-owned manager was very kind & helpful as he gave me his experienced advices & helped me to decide about the best option with best deal. Mr. Kerys is an excellent manager that is very friendly & he tried to help me with all his heart...
Mr. Carmine Grasso the Pre-owned manager was of great help as he tried to help me & gave me his honest advice & suggested the best option with the best deal for me...
Ms. "Stephanie" the financial manager did advice me about the different warranty options that were excellent & did process the purchase & the financing with excellent professionalism...
Mr. "Tom Hiscox" the general manager amazed me as he was very busy manager, but is spit of being very busy, he welcomed me into his office & offered help & advices & gave me his business card & asked me if I need any help to directly contact him... What a great general manager...
This dealer is an excellent Mercedes-Benz dealer who provide excellent quality of cars with excellent prices & excellent service...
I highly recommend this Mercedes-Benz dealer to every Mercedes lover as they have proved to provide super excellent cars & service...
I am very grateful to all Mercedes-Benz Thornhill team...
Worst service on planet earth - Sarel123
If you consider purchasing a Mercedes, rethink, reconsider and remember the frustration of worst after sales service in the world. It is just not worth the frustration and so many other luxury vehicles on the market with sooo much better post sales service
exceptional sales and service - Seasoned Buyer
Just purchased my 15 th MB vehicle from Performance MB…Always have had exceptional service from Glenn (service) and Nick (sales) Pleasure doing business with both of them….BTW I drive passed 2 other MB dealers to make my purchase at Performance MB in St Catharines
Do Not Visit this dealership - AOT
We brought my C300 in for an oil change and a recall repair. The service rep. never told us that the technician would disconnect my car camera. When we picked up our car, my husband discovered the car camera was disconnected and the technician did not connect it back. I lodged a complaint to Mercedes Benz Canada. They claimed that the dealership was privately owned and they could not override their practice. They got the assistant service manager, Fernando Arango to speak to me. He was arrogant and rude. They were no apology from him and he was adamant that they had not done anything wrong. I told him I never gave consent for them to disconnect my car camera. He claimed that disconnecting the car camera was to protect the technician's privacy. So their technician's privacy is more important than the customer's privacy?! I expressed concerns that the technician or someone had viewed the tape of my car camera but he did not care.
They did not have the courtesy to inform customers about disconnecting the car camera and they let the car camera remain disconnected when customers pick up the car...they do not deserve to be awarded 5-star !! Stay away from this dealership!
Great first time experience! - Coby77
This dealership is clean and easy to find. When I arrived at the service desk, I was promptly welcomed by the service manager, Ed Van Herpt JR; he quickly wrote down the services I wished for my vehicle, he gave me some welcome suggestions, also answering my many questions as this was my first vehicle of this brand; He gave me a tentative time of completion, and offered me a drive to where ever I needed to go, as an offer of being picked up.I chose to remain in the dealership. I also met the parts manager, Robert Van Herpt, who was very friendly and cheerful.There is a viewing window into the service area, so you can see the progress.The waiting area was clean and comfortable, with free WI-fi, as well as a television, and free coffee.The restrooms were very clean.
Every mechanic I saw traveling through the dealership was very friendly, acknowledging me with a smile and hello.
I was very pleased as to how I was treated, and made to feel I was welcome.
All in all, I find this dealership to be striving for the best customer service and experience.
Our experience at Victoria Star - oldham67
This is our second car we have bought at Victoria Star....
From the moment you walk into the dealership, you are treated like royalty.
We have dealt with Sara Hynes both times and are extremely impressed with her
knowledge and capability. You sometimes get a salesperson that comes across as
phony or slick but not Sara... she knows the products inside and out and goes to bat
to get you your best deal possible. She's about as professional and friendly as you can find.
Victoria Star should count themselves lucky to have such a great asset.
Brian, Ivana and Allie were also fantastic.. just a great bunch of people!!!
We will definitely be back for our next new car.
Sales Consultant/AMG Expert