Mercedes-Benz Brampton

This is a pathetic and disgusting Dealership.These people are liars and are looking to rip you off. I purchased a brand new 2019 GLC, but they sold me a defective vehicle they had in their stock since long. when the vehicle started giving issues they are asking more money to replace my defective one that they sold me.

Kynon Paulino , we really like your service and overall had a great experience and a friendly staff . Great Manager Terry . Thank you for the great Experience .

Very rude behaviour I was there to discuss and get some quotes to finalize the buy for 2019 A250 Hatchback. I was told by Jorge he is not a order taker. Basically was asking them if they can get me same cost or closer to what i was given by Toronto Mercedes. There was no one at the Brampton Mercedes dealership to greet me when i have entered the dealership.However they could have handled my request very politely rather than says goodbye and walk me out the door. I have been to Maple Mercedes very polite and courteous customer service. I have driven from Scarborough all the way to Brampton during rush hour using 407 ETR to see if I get better service and support of the services and the loan protection insurance offered by the dealership. Sales person was not listening or at least looking for what exactly I was trying to tell him about features and price point i was looking for that is a loss for the dealership revenue in my opinion. I will never recommend or deal with this dealership ever again. Beware of the hospitality of this dealership. Very disappointed!

Would recommend this dealership for the great customer service. Starting with Melissa. One of the best employee MB could have placed in this position. Brilliant,Friendly, caring knowledgeable , and intelligent young woman Rudy Ramphal was my assign service tech and again compliment to MB finding an expert. He kept me informed of my problem and provide estimate time of completion. I would recommend MB Brampton . They are brilliant at service and have intelligent and caring staff. Rating 10