I used to had great service when getting work done, now
would sooner go to a back street mechanic. Dropped my car off at 8.50 am , at 10am the service advisor called to say we have to do a diagnostic chec
would sooner go to a back street mechanic. Dropped my car off at 8.50 am , at 10am the service advisor called to say we have to do a diagnostic check on why the CD player work, then a diagnostic check as to why the trunk self closure won’t work, and it would be $179 for each check, I said if you are doing a diagnostic check on the electrical system all faults eoukd show on the check, was told no you pay for 2 checks,he then told me I will call you around 1.30pm to let you know what we found, he then proceeded to tell me he was calling from his personal phone and I could get a hold of him at any time,3.50pm no calls from him, called on left 3 messages no call back, left text message again no response, then I called the dealership service department told them about no response, was I told the line I will find out what is happening, come back telling me the advisor is really busy but he will call you, 5.10pm still no call so I called him again , this time he answered , asked him why he had not returned my calls or text, he apologized saying we are short staffed and very busy , I asked what is the status of my vehicle , he told me your car is old so it does not have a bunch of computers we have to do a manual check, I then him you haven’t looked at it yet, his response yes that’s correct but I will get back to you tomorrow by 10am, will wait and see if I get a call, my car is a SL500, 2003 with only 55,000km. I should add l live about 40km from the dealership so I don’t qualify for a shuttle ride, I was in Brampton on other business so I stopped by the dealership to make a appointment for these 2 issues, was told by a advisor no you can’t make an appointment here you have to call in, I told him Im here in person why can’t I make an appointment , sorry can’t help you ,you need to call.
The other times I have taken my vehicle there the advisors and staff were first class and very professional and I would recommend the dealership to everyone, after this experience would tell everyone stay clear.