Mercedes-Benz Midtown

I had a wonderful experience with Mert Senkalayci today. I had trouble with my phone connecting to the car and also the phone book which had disappeared . Mert was courteous and professional and had me all sorted out in not time. Great to have people like him working at Midtown.

It’s always been a delight dealing with Scott Whitfield for many years, he then introduced us to Muhammad Shahzad, who was a pleasure to deal with as well. Muhammad was very patient and professional. He knows his products and made the process so easy. Overall, the service we receive at Mercedes is always excellent and that’s why we keep coming back! We did not forget about you Ivy Brown, you made the final step, seamless!

Always a pleasure dealing with Ravi Ramdin and I was very happy with the great service provide by Muhammad Shahzad. Thank you very much for going up and beyond to ensure excellent customer satisfaction.

Initially I picked a car that turned out was not for me. Vinny was super patient, understanding and professional. He went out of his way to accommodate my wishes. His supervisor Ravi was amazing at finding cars that I liked that wasn't even yet listed. As manager, he was able to use all his power to make things happen to my satisfaction. As a result, I ended up with my dream car. I am delighted to have met them!

Mert at Mercedes Midtown provided excellent service today along with the team. (Reception and service). Thank you Mert! Great teamwork. Front desk excellent as well.

Mert was quick and friendly in servicing my car when I brought it in to check the tires and oil. I appreciated the good service on a Saturday!

The service I received today was outstanding. I had a little problem with my gas tank door and it is hard for me to go to the dealership as I have a toddler at home so they offered to come to my home and fix the car in my Condo Garage. The service provider that came was Mert. He called 15 minutes before he arrived to let me know he was on his way. He was extremely friendly, helpful and personable. He fixed the problem within 3 minutes and he was on his way. The is the best example I've ever run into for going above and beyond for the customer and I know as I'm in the customer service business as well. Thank you so much for your help today Mert!!! Jaimie Coucoutsis

My service advisor (Robert Taylor) took the time to clearly explain the problem I was dealing with the car. He was patient in explaining what my options were and followed through in calling me to see if I had additional concerns. He knew we were on a time crunch because we were leaving on a trip and he assured us the car will be ready. And it was! We are now able to leave for our family trip. In addition, the service manager also took the time to speak to me about my car. The whole staff at Midtown do an excellent job in ensuring their clients needs are met. I've been servicing my car at Midtownfor 6 years and I feel confident that I could trust them to take care of my car.

My recent repair conducted at Mid-Town MB, was completed in a timely, professional manner. From the front staff Ann Marie to Robert Taylor (Service Adviser), all parties were knowledgeable regarding my vehicle model, time involved and the cost of repair. This knowledge ultimately saved me time and any concerns. Mr Chris Beatty, a past Service adviser, now Assistant Service Manager, knows his product and is approachable to discuss my concerns as always.I found my experience to be positive, although a mundane business transaction, the attitude of the staff involved and work performed was excellent. The on site Enterprise Car Rental and staff driver Walter made a 4 day repair convenient for me .Mr Beatty went beyond my expectations to ensure , I was satisfied with my visit and the repair. All parties involved are a credit to Mercedes-Benz Canada (Mid-Town). Thank You.

These people exhibit the most awful customer service I’ve ever witnessed. They treat you like dirt irrespective of what you’re there to buy. I didn’t end up buying a Mercedes and went with Audi. I think they will hate you if you’re not white.