Mr. Michael Wong has been my Tech Advisor for the past 6 or 7 years. I would never go anywhere else because, HE IS THE BEST AT WHAT HE DOES!
I have been a loyal customer for the 11 years with Mercedez-Benz. I bought my car in Downtown and used to get my service done either Toronto Downtown or Eglinton-Laird area. Both locations are 5 to 7 minutes away from my home. Markham location is the furthest about 40mins away, I chose that location because of 1-on-1 customized customer service. Michael explains everything to me in details and I am detailed person. He knows me by name, I am a just random customer and he always checks on me after each service. He has build a trust with me that I respect his knowledge about my car. He always checks the tire air level or changes light bulb with no hesitations. I FEEL WELCOME AND COMFORTABLE coming to Mercedez-Benz at Markham. My last visit, we changed the oil, brake pads and he found a nail in my tire. He puts my safety first, always fully checks the car!
I wish that we had someone as knowledgeable, kind, and explains things in plain english ( I am not Mechanic) in every location. I THANK YOU MR. MICHEAL WONG for taking care of my car and giving me the best customer experience