If you want quality service, go to Performance Mercedes Benz in St Catharines.
Jason Grenier in the service department is in the wrong department because he has no clue what service means.
I stopped going to this dealership after 5 years of servicing my 98 E320, 03E320, 09E320, GL350 and my 16 C300 once he started working there.
Despite the entire service team knowing me by name, and my history at the dealership of getting my vehicles repaired there.. Jason felt I wasnt a customer.
This feeling was also shared by Christina, Tudor, and Kalvin
5 days after owning my new 2016 C300 ... I had someone back into my car and broke my headlight/grill
Considering Mercedes Burlington prides itself on its collision center... I brought it in.
I was told by Kalvin to go to Carstar.
I guess my $1500 insurance claim is of no interest to Mercedes Burlington.
I even had my car detailed at the auto spa with the Platinum Package. (Over $500)
But yet when I came back to wash my car a WEEK before my appointment; I was told I wasnt a client at Mercedes Benz Burlington by Jason.
Perhaps I was told I wasnt a customer of MBBurlington because I never bought my last car from them? (Despite the thousands of dollars spent on tires, service, parts, detailing over 5 years)
But then again... why would someone who lives 15 kms away from the dealership drive 50kms to the next town over to buy a new car?
Perhaps... it is because of the service I recieved when I got my car serviced there.
They earned my business by taking care of my old car...even though I didnt buy it from them.
Jason doesnt want your business unless you buy the S Class. Anything less then that...you are not good enough for this $30 Million facility.
Mercedes or not, unless it's on lease or bought from them in the last year... you arent their customer.
I emailed the owner and the staff involved, and no reply or attempt to address my concerns were made.