This review is specifically for Burlington Mercedes-Benz.
I find it hard to believe that every time I call for service it takes a month to get service appointment. On top of that it’s for minor maintenance o
I find it hard to believe that every time I call for service it takes a month to get service appointment. On top of that it’s for minor maintenance or services that dealership needs the vehicle for eight hours which is hard to believe. I've taken my other vehicles to difference garages and they can do it in two hours or less. Today I called in because I had an SRS malfunction in my vehicle and told me that the appointment would be three to four weeks out which is hard to believe. This type of malfunction state that I should not be driving the vehicle. they continued to tell me that they can bring vehicle in for emergency repair but they would need to keep my vehicle for a week, but offers me with the rental car at my cost at $40 day. The malfunction is a defect obviously the vehicle is only three years old with 30K. My wife also has a vehicle and we had it damaged when we brought it in for service a few years ago. So overall I'm very disappointed with this dealership and the lack of service. It's hard to believe that this dealership gets four stars I have friends and family and they have the same issues. My brother-in-law told me that they broke the spinner dial for the stereo system on his C300 and proceeded to blame him that he broke it and that it was broken when it came in. If you see any positive reviews about this dealership, be very wary because I'm giving you the honest truth how I feel. Also for “me connect” be aware that the service is only for a limited time when you lease a vehicle they don't tell you that it's for a limited time and it's not written in your contract or in your lease. Also the app is finicky and does not work sometimes especially if you're trying to remote start your car or lock your car. At one point it didn't work for three to four months and I made numerous complaints and nothing was done about it. With the MB app you cannot control the heated seats, heated steering wheel and temperature within the vehicle, did they forget that we live in North America. These basic features have been offered in Ford or GM for many years. Overall I find the service inconvenience at Mercedes-Benz Burlington, I'd rather get my vehicle serviced at Jiffy Lube and I know they check to the equivalent of the A & B services and do all the safety inspections at the same time. At the end I ended up calling another Mercedes dealership and booked me in this week to have the issue resolved no thanks to Burlington Mercedes.