I am a returning customer from Mercedes Downtown. I initially wanted to purchase a new car from them. However, after a few visits, I realize i might not be eligible to finance a new vehicle. After that, ASTONISHINGLY, sales Lawrence Qiao categorized me as a ''tier 2 customer'' over the phone. He claims that their dealership, ''corporate dealership of Mercedes'', only serves valued, tier 1 customer from Toronto who can pay full cash for their purchase. I am completely speechless and find it's unbelievable that such words did came from a sales, my dealership im loyal to. Good luck Mercedes Downtown and I will never ever see you again. P.S. I bought the same vehicle at Mercedes Brampton where has a better deal and customer service.