Worst mercedes dealership ever, I’m not sure how they are still in business?! I've been having problems with this dealership for the past two years. I Had a bmw before, the service that mornello bmw provides is far superior to that at downtown mercedes dealership, it leaves a lot be desired. My experience with their entire team has proven to be very unprofessional in addition, their snobbish attitude and arrogant personality leaves me wondering if I'm BEGGING them to provide me with their service.
I currently drive a exotic mercedes which I've purchase the service/tire and rim packages. I recently went in to have my vehicle repaired at which point I was offered a mediocre (at best) loaner which far inferior to my current vehicle. When I enquired why I would not be afforded a vehicle similar with similar profile as mine, They told me their insurance only cover car up to 60k mind you I paid almost 90k for my car.
In a separate incident on Wednesday April 22, 2020 I advised them I was working late and asked if they would be able to facilitate me dropping off my vehicle 10 minutes late while enterprise car rental was willing to accommodate me and provide a loaner Mr Aleem Ghanny a service advisor at the dealership refused to make any additional effort to contact them to expedite the exchange. The following day I reached out to enterprise to explain the issue they advised me that Aleem Ghanny had their cell phone number and could have reached out to them when I arrive, my entire afternoon was wasted. I left feeling very frustrated and justifiable annoyed.
On another occasion Mr Clive Cheung advised me that the vehicle was ready and should be picked up before 6pm today I advised him I was unable to do so until 3pm the following day Mr Clive Cheung informed me that they were closing early due to another internal COVID-19 case and if I did not drop off the car by 11am the following day I'd be stuck with paying the additional charges of the loaner. I told him it was unreasonable yet he insisted on me coming in to pick up the vehicle.
After learning of the two COVID-19 cases at the dealership I questioned Mr Clive Cheung about the protocols of sanitizing vehicles before returning them to customers I was advised that this was not their policy I was very alarmed and quite disturbed of this revelation. It is very unfortunate to accept this poor standard of service at a luxury car dealership. WORST DEALERSHIP EXPERIENCE EVER!