For anybody who is considering this dealership as the source for a another car, please see this comment and the bad first-hand experience I had with them.
I contacted them after I received a quote for one of the 2021 vehicles from another near Toronto dealership. I was called and dealt with Wayne Hui at Downtown Mercedes-Benz. He told me that they are the biggest and specialized dealership for the model I was looking to buy and to send him the quote I received from the other dealer because they will better it. I did that and also specified what better quote I was looking for (that was only $1k less that the quote I had) and to also include two accessories that I was also given in the other deal I got.
He came back saying that if he gives me the requested discount and the two accessories I will sign and purchase the car the same day. So he knew at that point that my offer was not outrageous and very reasonable otherwise he would have sent me away saying that they can’t meet my request. In order to make sure that I am serious about it I was about to provide me with my credit card number so he can take this to the manager for approval.
Awhile, he came back saying that I can’t give you this accessory because it costs this much ( quoted me the sale price to public, of course, not their price!) and the other accessory is not available but he wasn’t sure and that he can’t give me the discount and that I should go with the other quote I had. So basically they fooled me and lured me thinking that they can offer me better only to back out and the get my credit card # in the process. Misleading and very inconsiderate, deceiving selling practices that dishonours the name of this nice brand.
You as a buyer, you have choices and read and document yourself well by reading reviews like this one here to help you and spare you for lost time (that should be at least as precious as theirs!) and for experiences that leaves you at least disappointed.
Thanks for reading!