Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Mercedes-Benz Thornhill

Toronto, ON

2.8
29 Lifetime Reviews Review Dealership

228 Steeles Ave W

Toronto, ON

L4J 1A1

Directions

29 Reviews of Mercedes-Benz Thornhill

Sort by Write a review
January 09, 2021

"I picked up a new car and the engine light came on..."

- peter

I picked up a new car and the engine light came on before I got home. Then tell me they forgot to put in one of the parts. Took me three days to fix it, but it wasn't a good experience

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mercedes Benz
1.0
November 23, 2020

"I had a bad customer care experience with MB Thornhill..."

- ali sadeghi

I had a bad customer care experience with MB Thornhill location and consequently, Their financial department, Briefly, I had a lease car returned to them after the lease term, and they charged me two thousand dollars for the services that they had done on the car and I had paid for that, the case is still open, and they don't respond!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mercedes Benz
1.0
February 15, 2020

"Worst dealership to service your car, advisors are rude..."

- Monica

Worst dealership to service your car, advisors are rude and not honest. I brought my car in for service, paid and three days later experienced the same problem. I keep getting "reversing not permitted service required " message and my engine light comes on. I brought the car in Monday and was told all done, paid $250.00 and three days later the message and engine light is back on.... very disappointed, I think they just reset the bottoms and charged the fee. Terrible service and experience, I will not recommend to anyone.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mercedes Benz
1.0
October 31, 2019

"Lena is the best salesperson; very kind, calm and warm..."

- estherchong

Lena is the best salesperson; very kind, calm and warm communicate skills with patience! She treats me like a family, with care and love. She made my day. I am very satisfied with her service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mercedes Benz
5.0
Other Employees : Lena, Irene and Nicloas
June 18, 2019

"Mercedes Benz Thornhill ... MY DREAM GLC300"

- HONEY FA

"Mercedes Benz Thornhill Dealer" MY DREAM MERCEDES GLC300 My dream 2018 Mercedes GLC in Selenite Grey was delivered to me by Mr. Bill who is an amazing very honest friendly Mercedes sales advisor... The car was in excellent shape & Mr. Bill spend a lot of time & effort in explaining all the technical advanced technology in the sophisticated GLC.... MAGNIFICIENT Mercedes-Benz Thornhill Dealer... Amazing experience with the purchase of my DREAM GLC 300... Mr. "Tom Hiscox" the general manager amazed me as he was very busy manager, but is spite of being very busy, he welcomed me into his office & offered help & advices & gave me his business card & asked me if I need any help to directly contact him... What a great general manager... Mr. Carmine Grasso the Pre-owned manager was of great help as he tried to help me with ALL HIS HEART & amazed me with his efforts to make me satisfied with the enjoyment of purchasing the Mercedes car. Mr. Grasso is an example of a very successful manager who provides excellent experience to Mercedes Benz Lovers... I met the amazing Sales Advisor Mr. "BIll Repoulis" who is a very honest & helpful person. Mr. Repoulis with great honesty advised me about the different options & did spend a lot of time & effort to help me decide the best fully loaded GLC with advanced technology... Mr. "Reese Kerys" the assistant Pre-owned manager was very kind & helpful as he gave me his experienced advices & helped me with the purchase... Ms. "Stephanie" the financial manager did advice me about the different warranty options that were excellent & did process the purchase & the financing with excellent professionalism... This dealer is an excellent Mercedes-Benz dealer who provide excellent quality of cars with excellent prices & excellent service... I highly recommend this Mercedes-Benz dealer to every Mercedes lover as they have proved to provide super excellent cars & service... I am very grateful to all Mercedes-Benz Thornhill team from the management to the sales advisor for their great efforts & amazing Mercedes Benz experience... I am very happy withe GLC300 & after driving it for few days, I am highly impressed with the comfort ride & the luxury of the inside. I also liked the advanced command system & the driving assistance... Hany EMPLOYEES WORKED WITH Mr. Tom the general manager... Mr. Carmine the sales manager... Mr. Reese the manager... Mr. Bill the sales advisor... Ms. Stephanie the financial manager... Hany

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mercedes Benz
5.0
Other Employees : Mr. Tom the general manager... Mr. Carmine the sales manager... Mr. Reese the manager... Mr. Bill the sales advisor... Ms. Stephanie the financial manager...
June 02, 2019

"If you are a busy person please don’t waste ur time "

- Pascal

The words can show enough the frustration I had to experience here at this dealership.Yashar, the advisor...he’s a nice person but he have to follow up the poor and crooked management dictated by whoever’s in charge.I’m not a mechanic to understand how it’s working this car but having done the heating block in December 2018, and in May 2019 I just turn on my AC and surpriiiiise, not working together with the module from the back of my car (ML 350 Bluetec).My logic and commonsens it tells me to check, as a mechanic, both, ac and heat, because it’s a relation, at the time I’m fixing one....maybe I’m wrong....maybe not, but with this guys you never know, and like I said IF you are a busy person please don’t learn the hard way and waste your time, if ur Mercedes it’s not on warranty pls go find a mechanic that have experience fixing this car and you gonna save time and money indeed.This dealership have crazy expensive rates and long waiting time for servicing ur car, again the logic said that from this point of view they r doing great but trust me and couple hundreds unhappy people with bad, very bad and terrible experience with this guys.Its a frustrating and expensive experience, most of it.Waste of time and money, period!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mercedes Benz
1.0
May 07, 2019

"MAGNIFICENT Mercedes Benz Thornhill Dealer"

- HONEY

MAGNIFICIENT Mercedes-Benz Thornhill Dealer... Amazing experience with the purchase of my DREAM GLC 300... Mr. "Tom Hiscox" the general manager amazed me as he was very busy manager, but is spite of being very busy, he welcomed me into his office & offered help & advices & gave me his business card & asked me if I need any help to directly contact him... What a great general manager... Mr. Carmine Grasso the Pre-owned manager was of great help as he tried to help me with ALL HIS HEART & amazed me with his efforts to make me satisfied with the enjoyment of purchasing the Mercedes car. Mr. Grasso is an example of a very successful manager who provides excellent experience to Mercedes Benz Lovers... I met the amazing Sales Advisor Mr. "BIll Repoulis" who is a very honest & helpful person. Mr. Repoulis with great honesty advised me about the different options & did spend a lot of time & effort to help me decide the best fully loaded GLC with advanced technology... Mr. "Reese Kerys" the assistant Pre-owned manager was very kind & helpful as he gave me his experienced advices & helped me with the purchase... Ms. "Stephanie" the financial manager did advice me about the different warranty options that were excellent & did process the purchase & the financing with excellent professionalism... This dealer is an excellent Mercedes-Benz dealer who provide excellent quality of cars with excellent prices & excellent service... I highly recommend this Mercedes-Benz dealer to every Mercedes lover as they have proved to provide super excellent cars & service... I am very grateful to all Mercedes-Benz Thornhill team from the management to the sales advisor for their great efforts & amazing Mercedes Benz experience... Hany

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Tom the general manager... Mr. Carmine the sales manager... Mr. Reese the manager... Mr. Bill the sales advisor... Ms. Stephanie the financial manager...
March 11, 2019

"AMAZING MERCEDES-BENZ THORNHILL DEALER"

- HONEY FA

Super Amazing Mercedes-Benz Thornhill Dealer... This is an amazing Mercedes-Benz Dealer as I had a lease car for the last four year Mercedes GLK 2015 & it was the end of the lease & I had to return it... I was not sure what to do next; either to buy a used car or lease a new one... I met the magnificent Sales Man Mr. "BIll Repoulis" who is a very honest & helpful person. Mr. Repoulis with great honesty advised me about the different options & did spend a lot of time & effort to help me decide the best car that suites my needs. I finally decided about one car & Mr. Bill helped me to process the purchase. He did not stop at this point, but Mr. Bill did call me several times the following days to make sure that I was happy with my new car... Mr. "Reese Kerys" the assistant Pre-owned manager was very kind & helpful as he gave me his experienced advices & helped me to decide about the best option with best deal. Mr. Kerys is an excellent manager that is very friendly & he tried to help me with all his heart... Mr. Carmine Grasso the Pre-owned manager was of great help as he tried to help me & gave me his honest advice & suggested the best option with the best deal for me... Ms. "Stephanie" the financial manager did advice me about the different warranty options that were excellent & did process the purchase & the financing with excellent professionalism... Mr. "Tom Hiscox" the general manager amazed me as he was very busy manager, but is spit of being very busy, he welcomed me into his office & offered help & advices & gave me his business card & asked me if I need any help to directly contact him... What a great general manager... This dealer is an excellent Mercedes-Benz dealer who provide excellent quality of cars with excellent prices & excellent service... I highly recommend this Mercedes-Benz dealer to every Mercedes lover as they have proved to provide super excellent cars & service... I am very grateful to all Mercedes-Benz Thornhill team...

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
MR. BILL, MR. REEZE, MR. TOM,
February 21, 2019

"Great Service! "

- Amanda

I have been leasing vehicles from Vlad for the past 10 years. I have always received excellent service from him, from the point of purchase and after sales. I recently had an after sales issue on my B Class which required my vehicle to be detailed. Vlad provided me a courtesy car while my vehicle was out. My vehicle came back on time. It looked amazing both inside and out!!!! I highly recommend Vlad for your pre owned sales needs.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vlad Zaplishnyy
December 19, 2018

"Poor customer care"

- Unimpressed

My service experience was less than stellar.the auxiliary battery light came on. I went for service and they told me I needed a new battery for $800!!! Then tried to sell me a service call for -another $800. When I declined they tried to upsell me a service contract for another $2000. I declined but let them do an oil change for $200. When I picked up the car they said everything was complete. The new battery was solely for the auto stop start function. When I drove home it still didn’t work. I was at a complete stop several times with the cabin at fill temperature. I phoned the dealer and got no answer. I left two messages but no return calls. Clearly thornhill Mercedes is just trying to pay for their new dealership and could care less about you after they take your money. I won’t retirn there.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Unknown
1
1 - 10 of 29 results