"Great service by Andrew. "
- Tabish Munir
I have visited Mercedes London three times and Andrew has helped me every time. I have never experienced better customer service in my life. Andrew is definitely the best Service Advisor I have ever dealt with. The service was amazing and within a reasonable timeframe.
Our family has our 6 Mercedes vehicles serviced at the London dealership regularly, we deal with Andrew Kay and the service manager Markus. We have received outstanding service from both Andrew and Markus regularly and repeatedly and would recommend the Mercedes-Benz London dealership because of their service prowess! Bravo! Keep up the great work!
The Ross Family
"Tony and Andrew did a great job"
My wife and I bought a 2018 GLE in December and had a great experience with Tony as our sales person. Yesterday (April 3), my wife was on her way to work and a number of warning lights came up on her dashboard. They were significant enough that she was concerned about driving the vehicle but said it seemed to be operating properly. I immediately contacted Andrew Kay in service and he provided me his cell hone number so I could sent him video of the messages that were scrolling on the screen. We later involved Tony, and together, Andrew and Tony arranged within a very short time frame to have a replacement vehicle driven to my wife's workplace which is 35km outside of London and drove her vehicle back to the dealership to be repaired. This sort of service is what dealerships should strive to provide and I can say from experience that this service far surpasses the service we've received from another German brand dealership in town.