This is the second horrible experience with this Mercedes dealership, will never go back here ever again. Someone damaged our bumper when we brought it in for servicing (it’s was an accident it happens) then when I tried to reserve a courtesy car they said they don’t reserve it until 11 am I said I work so I need it at 8 so they said they would. Get there at 8:15 and they wouldn’t give it to me because I’m not 25 but did not mention that when I booked it so I wasted an hour waiting for a rental car. Got the car back a couple days later the colour of the bumper is slightly different than the rest of the car and someone actually stole change from our car! I called them and spoke to a manager who said she would look into it and get back to me and I waited a week with no response. I tried calling just to get paperwork for the car and left a voicemail because no one answered, waited two days with no call back so I called again. The first time we brought our car for servicing here they aligned our wheels by themselves and the car started wobbling on the highway so we tried bringing it back to get fixed, they not only accused us of bringing it to a non Mercedes dealership but they actually tried charging us $1000!