Mercedes-Benz Maple

Very professional and courteous. True to their word, was done in time they said. Quick and clear communication from Danny Cui. True to their word, was done in time they said. Quick and clear communication from Danny Cui. More

Mercedes Benz Maple has excellent customer service. Very helpful with all my questions! The best! Very helpful with all my questions! The best! More

Chris Csabai in the service department is the best! Answered every question i had and went above and beyond to make sure my car was perfect! Answered every question i had and went above and beyond to make sure my car was perfect! More

Very professional team to say the least. They are also very prompt and courteous to all customers. They are also very prompt and courteous to all customers. More

Selena was so so so helpful! ! She answered every question that I had and was super nice. She’s great and gave me the best experience! ! She answered every question that I had and was super nice. She’s great and gave me the best experience! More

Angela has been more than helpful! Her product knowledge and customer service is what differentiates her from other sales reps. Her product knowledge and customer service is what differentiates her from other sales reps. More

I had such an amazing experience purchasing my vehicle at Mercedes-Benz Maple. Tamian Scotland helped me select the perfect SUV. He was very patient, professional, and knowledgeable . I am so happy and would Mercedes-Benz Maple. Tamian Scotland helped me select the perfect SUV. He was very patient, professional, and knowledgeable . I am so happy and would highly recommend Tamian for anyone else considering a Mercedes-Benz. Thank you Tamian More

Mr Young Kim provided great service for my car. I will be looking for him again for my next service. Thank you I will be looking for him again for my next service. Thank you More

I had a service appointment last week and everything was good especially the man who was Kevin Kwan he help me very well and he was very helpful good especially the man who was Kevin Kwan he help me very well and he was very helpful More

I had a service appointment scheduled for my car. Three days before this appointment I received a red warning sign saying my brake fluid was low. When I called the service department my first conta Three days before this appointment I received a red warning sign saying my brake fluid was low. When I called the service department my first contact was with a receptionist who said I could probably drive the car into the shop 3 days later. I pressed on, asking to speak to a service rep. My call was forwarded but not picked up and bounced back to the receptionist who confirmed I should tow it in. From this point on, I had no phone contact with my service representative. All communication was via text. I tried calling but had no answer. This had never happened before as I have been a loyal customer for 13 years and always had contact via phone at some point during my service call. My car was in for repair for 3 days which overlapped with my original appointment date. The service representative never acknowledged the fact that I had a tune up scheduled during this time. My car was repaired but no tune up performed. A day after picking up my car, I received another text saying I missed my tune up appointment. There seems to be a bit of a disconnect here. I am happy with the repair, but I think a repair as serious and expensive as mine, could have warranted a phone call, sometime over the 3 days......and I still have to do a tune up. No 8:00 a.m. appointments available over the next 2 weeks. More