36 British Columbia Toyota Dealers

The service was great and staff helpful and professional - H2maclennanheather

The service was great and staff helpful and professional . My car looks new w again

these guys honor their works, I like to deal with honest - matthew

these guys honor their works, I like to deal with honest and responsible people, glad that I chose to buy my new rav4 from them. I already left a review earlier for new purchase. This review is for services.

Great customer service! - ch

Great customer service! They get back to you fast and do anything they can to help you and ensure you that you get the best deal and what’s best for you! Mark is amazing, if you need a car you should talk to him!

Had a pleasure to work with Ranvir. - mandeep

Had a pleasure to work with Ranvir. He have a excellent service. This is my first time deal with him, also I'm highly recommend other people. Give him chance such a nice guy & u never disappoint.

Excellent customer service, reasonably priced. - arletteaida

Excellent customer service, reasonably priced. The dealership had a " shuttle" when I was getting repairs. Declan and Mayane gave me friendly and polite treatment. I highly recommend this business. 5 Stars.

Amazing dealership! - Feraidun Haroon

Amazing dealership! Had a really positive experience at Langley Toyota! The managers are friendly and very professional and honest! I worked with the manager Pravin Golee and I'm very happy! The sales team are great. I had the pleasure of dealing of Shahbaz and he is a super nice guy! Rania the finance person is not bad either. I recommend you go to Toyota Langley other than any other Toyota dealerships because of the managers, they're very nice to deal with. Especially with a car purchase which is such a big purchase you want people you can trust so I highly recommend Langley Toyota!! If you're Punjabi go here they'll be able to assist you in your language. If you're Muslim or middle eastern go here because they can make a contract that is Halal finance for you, I really appreciate them and I had a wonderful experience in Langley Toyota, I highly recommend you go to them first !! Feraidun Haroon RN, BN, CCNOP

I am so happy with Destination Burnaby that I come from - Brendamackay

I am so happy with Destination Burnaby that I come from the North Shore for all my service needs. The experience from booking, service, communication to payment is a clear, concise, smooth process. The staff are friendly, kind,, and efficient. I feel like I get a personalized, honest experience while there and as a single older woman I really appreciate that! It’s like how service used to be! Cheri , in service is a super human with a super heart! I give my last experience a 15/10! Can’t wait for my pre order car to come in!

A thoroughly enjoyable and convenient buying experience. - mf_whiterock

A thoroughly enjoyable and convenient buying experience. Ana was AMAZING to work with. She was professional, kind, knowledgable, patient and genuinely interested in helping my wife and I find something we'd both be comfortable with. She took the time to make sure we found the right vehicle. Her support team... From management to finance to insurance to delivery made the process seamless! I wouldn't hesitate to shop here again.

The service team could do a better job handling customer - Prof

The service team could do a better job handling customer complaints/feedback. The service manager was not interested in hearing me out instead he gladly gave me my car back without fixing it after 3 hours at their lot.

Bought a Toyota Truck mostly due to it's touted resale - rirvine007

Bought a Toyota Truck mostly due to it's touted resale value, Turned out not to be true. Got $10,500 more for my trade at another dealership, (not Toyota) I also purchased extended warranties when we bought the original vehicle and were told it would add value to our truck. Dealers would not allow for any extra value due to the warranty even though there was 90,000km and 40 months remaining. Over $5000 wasted. Don't fall for it.

I bought my Corolla from this dealer and have always had - Meriem

I bought my Corolla from this dealer and have always had it serviced there. I haven't had any serious problems in the past, but that changed on September 23 this year. I went in for a service. I got my car back in terrible condition. It was making a noise and vibrating as soon as I drove it out of the Toyota service center. I went back after an hour, but unfortunately, it was closed. I texted Toyota to describe the issue. Scott replied, asking me what kind of noise it was and at what speed it occurred. I replied and gave him the details, but then there was radio silence. I tried my car again, and everything got worse: the noise and the vibrations amplified. I texted again, but still no response. I called, and a lady kindly told me it would be best if I came in. I went in and met with Scott, who tried to convince me that the noise and vibration were probably caused by stones stuck in the tire treads. I was so stunned that I froze! What incompetence. He doesn't want to take the car to check it out and asks me to come back the next day. I point out that it's probably not safe to drive a car that makes noise and vibrates. Apparently, he didn't care! (Since he wasn't the one at risk!!! It's someone else's car and life!) We checked it ourselves at home: broken hubcaps, poorly positioned, and loose bolts. We hope that's all there is to it and that there is no other damage. The negligence of those who worked on my car and Scott's lack of professionalism are disconcerting. Disappointed for life! Deserves 0 stars.....Zero --------------------------------------------------------- Update: October 3rd, 2025 I am here to express my gratitude to Gary P., the general manager, for his exemplary efforts in addressing and rectifying the issues caused by the service provided by those responsible for service 2 on my Corolla. Additionally, gratitude is extended to Dan for implementing Gary P.'s recommendations. Gary's and Dan's attitudes and professionalism contrast sharply with Scott's. My car now looks the way it did before it was mistreated during Service 2. In fact, it looks even better! From September 23rd until today, I felt like I was driving a diesel engine, a lawn mower or, worse, a jackhammer. Today, I went out in the evening to take it for a test drive. I recognize my Corolla. I'll keep an eye on it over the next few weeks and months. But I think (and hope) that everything is back to normal. Finally, I'm keeping my fingers crossed that Scott will be forced to attend training on mechanics and customer service. :) From zero stars to four stars (Not five stars because I'm still bitter about Scott). (Gary, keep an eye on him!) Regards, Meriem ------------------------------------------------- Update: October 17th, 2025 I didn't think I'd be back so soon with an update. Unfortunately, the noise and vibrations have gradually returned. We're back to square one, and the problem remains. + I haven't heard anything about the replacement hubcaps! Can you guys really be serious about your customers' issues, especially when you are the ones causing them? Stars dropped to 1!

Terrible staff,they argue with you and when you ask for a - Jeff

Terrible staff,they argue with you and when you ask for a manager they say call back and talk to someone that cares what you think

Service department cannot be trusted: brought my nearly - skullee1

Service department cannot be trusted: brought my nearly new toyota tundra truck into this dealership after finding a mouse nest under the plastic engine cap and an obvious coolant leak - pretty straightforward that the coolant hose had to be replaced. A couple hours of labour and a new hose should have done the trick. He quoted me too high saying it was a four hour job and would cost over $600. Would be ready by end of day. Mistake I made when dealing with the shifty service guy was in sharing that I was going to file a comprehensive claim through auto insurance and I needed his photos and the invoice. Well, what had originally been guestimated at a four hour job quickly turned into me showing up 6 hours later only to be told the following by 'shifty':... 'oh ya ya...hose was needed and we didn't have in stock. Much more complicated than thought. Job is not done today. I will call you tomorrow' . When I asked about the new price, it had doubled of course from $600 ish to $1200 ish. I had expected better of JIm Pattison group but clearly pattison isn't running this service department, his goons are. I couldn't even bum an Uber ride out of these xxxxxxx....terrible dealership. Any time you go in for installation or basic servicing, they have overbooked and think nothing of you sitting through the day, waiting hours for a job that easily could have been done in two hours. They don't so much as offer you a shuttle ride elsewhere. Advice to anyone considering a purchase of a vehicle at Pattison Toyota or the use of this service department: Just DON'T.... Find another dealership! Its not worth the stress.

After reading all the reviewed with JP Toyota, I feel - hawk

After reading all the reviewed with JP Toyota, I feel like want to get my deposited back and go with another dealer. I put down a $1000 on a GH, it's 1 year 5 months passed, no contact from sale rep to let me know what's going on with my order.

The worst service I've ever experienced. - mahdiz

The worst service I've ever experienced. My car was cleaner before the service. Also, Bryan, the representative, is quite disrespectful.

I was so overwhelmed with most amazing purchase - yosybarr

I was so overwhelmed with most amazing purchase experience. Tre was the most kind, respectful, Sales representative I’ve ever had. He was new to the game but just WOW, hey Toyota he is an amazing asset to your team. He went above and beyond always keeping me up to date with my purchase. If he didn’t know the answer he went out of his way to get the info and get back to me. Thank you Tre 😊, and of course I would like to thank the other Tre in finance, you were fabulous. To the two Tre’s I am so grateful that you were the team to help me get to the finish line. Kathleen

We took our 2005 Camry in to get the door locks fixed - don.dolphin

We took our 2005 Camry in to get the door locks fixed with the fob. After paying $180 per hr. to diagnose the problem they wanted me to pay $946 for parts up front. I was concerned so I asked to speak to the mechanic who diagnosed the issue and he assured me he was 99.9% sure this was the problem. Turns out he misdiagnosed the problem. I am out $1250 and no fix and I went on line to see this is a common problem with all Toyota so much so Lemon Law is trying to secure a class action lawsuit against Toyota. Service Manager accepts no responsibility and wanted me to pay more for further diagnosis. Pathetic service. Never go near this dealer !!

We recently purchased a 2022 Toyota Venza and had an - ernesto.obieta

We recently purchased a 2022 Toyota Venza and had an amazing experience thanks to Mr. Eman Raguin. He made the entire process smooth and stress-free, guiding us every step of the way. His service was truly outstanding and exceeded our expectations. We are extremely happy with our new vehicle and the exceptional service we received. Highly recommended Mr Eman and Toyota Regency Vancouver!

We had the pleasure of dealing with Alex in sales and he - suebeeseed

We had the pleasure of dealing with Alex in sales and he was great! Knowledgeable and engaging. We felt like we were dealing with a friend not a pushy salesman. Would definitely recommend him! Ryland in finance made the whole procedure smooth and effortless. Thanks Duncan Toyota!

Had an easy hassle free experience at Toyota Nanaimo! - chelaineg

Had an easy hassle free experience at Toyota Nanaimo! everyone I dealt with was fast and efficient. A big shout out to Cara, what a pleasant surprise, honest, up front, and knowledgeable. Dave the manager was also on point. Thank you

Great experience, professional staff and friendly support... - B. Ghashghaee

Great experience, professional staff and friendly support and service. They gave me a peace of mind and left me alone with car to decide which I never seen this in any other dealerships. Usually they stick with you like glue until your brain is washed and getting numb. But in valley Toyota you are absolutely free and comfortable. Manager of used department Dustin he is well educated and knows how to run the business. I do appreciate all the staff kindly specially Shauna. Highly recommended Vally Toyota in Chilliwack ,BC.

The owner of this dealership changes deals without - DonnaM

The owner of this dealership changes deals without discussion, is comfortable ignoring requests for communication, assumes sales and service income while ignoring clients. The staff is comfortable treating long term clients rudely or with a “just trying to do my job” reply. There is something very strange going on with the lack of professional response. Almost like they think they are supposed behave like they do. Off putting.

I have always bought my vehicles from Granville Toyota. - kristine_ho

I have always bought my vehicles from Granville Toyota. Have been their customer for more than 10 years. I find their price reasonable and service reliable. I specially appreciate Derek Leow who is always friendly and helpful. Thank you1

My husband and I have owned 6 Toyota vehicles over the - Denise Moore

My husband and I have owned 6 Toyota vehicles over the last 40 years. All of our prior experiences were in Ontario and they were all fully satisfactory. We moved to Vancouver Island just over a year ago and were lucky enough to choose Alberni Toyota as our go to dealer. It happens to be the closest to us but there are three within an easy drive. The service Alberni Toyota provides is exceptional. I thought maybe we just lucked in the first day and everyone was on their game but here we are a year later, still shaking our heads at what a pleasure it is to do business with them. The facility has been thoughtfully designed with client comfort in mind - a dedicated and convenient entrance for service where you drive right up and are taken care of, and inside while you wait, there are multiple lounging spaces, reading material, a TV, wifi, beverage options and very clean washrooms. The service staff are happy, friendly, professional and efficient. They appear to actually enjoy what they do. At the end of our appointment our vehicle was returned to us washed, vacuumed, and ready to go. So glad to own a Toyota and so happy with Alberni Toyota for service!

2007 Chevrolet 2500 - jordan_mallais

I called very interested in this truck .I was put though to a saleman named Bob Y. I told him i was extremely into the truck just needed a couple more pictures of it he seemed willing to help sent a few pics of the truck. Then i asked for a few more never got them and now i get a email that the truck has sold! I asked him to put a hold on it but its gone i just wanted to let you know I work at a dealership and have bought many different motorcycles and vehicles. If he would have asked for a deposit i woulda gave him one gladly . This was a terrible experience for me i just wanted to let you guys know thanks for your time

Great service overall - CAF

A big thanks to Robert. He was very helpful in explaining what all of my options were pertaining to my brake service. He didn't try to oversell getting my brakes done, as they were good enough to take me well into the next service, I appreciated that as my finances are limited and if he had advised me to get them done instead of waiting, even tho it would have been a hardship, I would have had them serviced. He also told me what to expect at my next service. I liked that fact that my services can be pulled up by computer so he was also able to tell me when the last time my air filter had been changed. The shuttle driver was busy when my car was ready so Robert even picked me up himself. I didn't expect it, but did appreciate the fact that he remembered that I had a new dog at home and was worried about it being left alone too long! Just an example of the small things that add up to excellent service that goes beyond the technical aspect.

Have only ever owned Toyota cars. This is the... - Lynn

Have only ever owned Toyota cars. This is the friendliest, most efficient, fairest dealership with which I’ve dealt. Appreciate very much the knowledge and service provided by Laura Lister and Dave Corrigal.

Andrew and his team were beyond excellent as my wife who - Gary David

Andrew and his team were beyond excellent as my wife who has a terminal illness was eager to get a vehicle that was on order” they expedited the process !! I am grateful beyond belief Thank you for your professionalism and efforts

WORST DEALERSHIP EVER!!! :( - Mona2000

I bought a brand-new forerunner and the salesman told me to get a remote start from somewhere other than Toyota but to go to a reputable place I did that & the first time I had any problem with the car they tried to void my warranty and told me it was because I got an aftermarket remote start which is what the salesman told me to do !!! I tried talking to the service manager and she was extremely rude and dismissive I tried talking to the general manager and he was very rude as well . I have always wanted a forerunner but I have recently sold it as there is no way in xxxx I will ever go back to Northern Toyota! They are rude & disrespectful they lied to me and they try to scam you every chance they get! DO NOT BUY FROM THIS DEALERSHIP unless you want to waste your money and be treated like garbage.