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Great service. Good communication . Very happy. Good... - John
Great service. Good communication . Very happy. Good prices . Will go there for service again . And shop for a new car when needed thanks
Brent was very courteous, thorough and professional. I... - maxie.1
Brent was very courteous, thorough and professional. I felt confident
in his suggestions and recommendations.
Great service, wouldn’t hesitate to take my truck there... - Cdjanzen
Great service, wouldn’t hesitate to take my truck there again, did only what they needed to and didn’t try to fish for extras
Thank you so much for excellent service you gave our... - kate.riverwalk
Thank you so much for excellent service you gave our Toyota 2012 Matrix. It is now running smoothly and I feel much more secure that my car is in great shape.
Open road Toyota give us excellent experience and we are... - henryzhidong
Open road Toyota give us excellent experience and we are so happy to buying new car.
Abysmal service coupled with rude and careless treatment... - karaprachnau
Abysmal service coupled with rude and careless treatment in the service department at JP Toyota. This 7 time, new-model Toyota buyer has bought her last Toyota due to my experience today. I’ll be sure to let my friends, family and followers know too, that Toyota no longer stands by it’s products. As a business owner for many years, it’s common knowledge that a little goodwill goes a long way in retaining loyal customers. Manipulating a customer into giving a no-warranty answer to a loaded question is a pretty shady business practice too. Disgruntled does not begin to characterize this ex-Toyota buyer’s current mood.
p.s. warning to anyone considering a Toyota C-HR. They might be cute, but they have issues! And the JPT service department’s response to the myriad discussion forums about these issues are “First I’ve heard of it.” And “Don’t believe Google!”
Back your products Toyota Canada! And train and instruct your service providers to do the same. absolutely pitiful.
We are out of town buyers. Wendell helped us every step... - susan-gary
We are out of town buyers. Wendell helped us every step of the way including some special prep and picking us up from Vernon. He also followed up on his own initiative to ensure we were satisfied with the purchase. We will certainly connect with Wendell when we decide to purchase another Toyota.
I bring my Toyota into the service department to look... - JKloops
I bring my Toyota into the service department to look after the maintenance of it and they always take care to make sure my Toyota is up to par. Friendly bunch at the desk
I don't normally write reviews. I had a 6-day negative... - PersonOfPrius
I don't normally write reviews. I had a 6-day negative experience at this Toyota Dealership over my car's electric water pump and temp. sensor replacement. My check-in was efficient and Emily in Service was gracious and did all she could to help, but nearly all the involvement from management was unprofessional or incomplete.
I have a 2010 Prius that I bough as a cert'd pre-owned from a dealership in 2012. I've only serviced it at Toyota dealerships. After dropping my car here on Friday morning, the service dept. called me and and said they couldn't figure out the problem, and asked if I would be willing to pay for 3 hrs of diagnositics on my car after initially being told it would take .5-1hr. We split the difference and agreed on 2 hrs' of paid diagnostics.
After a half-day with my car, they told me the solution was to rebuild my engine. This would cost as much or more than the car is worth.
Off and on, I spent 2-3 hours on the phone with a manager and was eventually told to replace my water pump and temp sensor, and not rebuild the engine. The communication was so poor I called Regency Toyota who I worked with before we moved across the city, and asked if they could help me make sense of what I was being told by Destination.
Destination asked me to leave the car for the rest of the day and I was told to come get a rental. The next morning I was told that the tech was out sick and I was asked to come back 2 days later to get my car. I get it -- it's a pandemic. I have no issue with people staying home if they're sick.
On Monday I was called and told they'd ordered the wrong part and they needed my car until Tuesday. We had to take our baby to the clinic so I asked them to find out if my partner could also drive the rental, but Destination didn't call me back about that.
On Tuesday evening I came in to pick up my car. Because the service department was closed, I was told to pay and get my key from the sales department. The sales department didn't want to handle that, and told me the person who returns keys was 'out on a delivery' and I should wait for them to get back but 'it could be more than 20 minutes'. I left with the rental.
I emailed the GM and head of the Service Dept. They didn't reply.
When I went on Wednesday (6 days after dropping off my car), I introduced myself to the GM. He apologized and said the receptionist working in the sales department needed more training. He said he wanted time to digest what I'd emailed him and his Service Dept. head. I didn't hear from him again.
I was told my bill for parts and labour came to just over a thousand dollars and they took off 44 dollars, so I paid 956 in the end. I got a 4pc. discount.
I love Toyota and have had nothing but good experiences over the last decade. All the other dealerships I've worked with aced it.
So shocked at my experience here!This dealership clearly... - marywakefield
So shocked at my experience here!
This dealership clearly does not care about customer service, retention or customer loyalty.
My windshield wipers on my GX470 failed. After my initial visit, and the promise of a quote right away, I had to call 2 days later, as I did not hear back. When I did call, they gave me a quote, and told me they would order the parts right away. We set up an appointment for 1 week later. It happened my appointment was on the day of the huge snowstorm, but I made it in, as I need my truck windshield wipers to work in these winter conditions. When I arrived I asked how long the job would take. They said approx. 2.5 hours. They did not have a courtesy car, so I waited in the waiting room. After 2 hours of waiting, an employee informed me that sorry, the parts were not there. I was speechless. I had waited for 2 hours for them to tell me that. I had cancelled my work that day. It gets worse. I asked them what they would do for me. They said they would give me a free oil change!
I called 4 days later to find out when the parts might arrive, that I was interested in being a loyal client as I am new to the area. The manager basically told me if I was not happy to go somewhere else.
I have been a loyal client of Jim Pattison Toyota Dealership in Victoria for over 10 years, always going for my regular maintenance. They always treated me like family. They would never have treated me like this.
I am a successful business owner of over 20 years with a strong background in HR. I have never written a complaint before. But I felt this experience had to be shared. I hope that the poor staff there gets some good leadership soon! The people on the ground I believe are doing their best, its the leadership here I would question.
Outstanding support from Kamala at Peach Arch Toyota... - Carlene
Outstanding support from Kamala at Peach Arch Toyota service department. Very knowledgeable, kind and genuinely cared about my concerns! Well done Toyota. Definitely recommend seeing Kam for your service concerns
I experienced again an amazing service from Jim Toyota... - Jose Rolly
I experienced again an amazing service from Jim Toyota Surrrey with the help of Sarath Pulukkutti as my service advisor, when I did my 2nd service last April 17,2021. Great customer service and less waiting time!
Oil Change From HellOne would think that a basic oil... - Vito
Oil Change From xxxx
One would think that a basic oil change would be a simple task for the service department at an auto dealership…..well not for Jim Pattison Toyota. Back in September, I took my 2019 RAV4 into the service department at Jim Pattison Toyota for an oil change. When I picked up my vehicle after they completed the oil change, it smelled like there was an oil fire inside my RAV4. I went back inside the service department and was advised that they had overfilled my engine and spilled excessive oil onto the engine compartment. I was told that they had hosed off the excess and that the smell would subside in a matter of a few weeks……the oil smell did not go away. I check the oil myself and saw that the oil level was way too high and that they failed to drain the excess oil. I took my vehicle back to Jim Pattison Toyota where they drained the oil to the correct level. However, weeks later I continued to smell oil, in fact the smell the getting even stronger. I popped the trunk and quickly noticed that they did not secure the engine oil cap and consequently, oil sprayed all over the top of the engine and beyond. I then called the service manager (Ian Wilson) who was very respectful and suggested that the engine be shampooed, which it was. My vehicle was ready for pickup at 3:30pm and was advised by the service representative that a taxi would be along to pick me up and drive me to Jim Pattison Toyota. I waited for 2 1/2 hours for the taxi to arrive but gave up and called a friend who gave me a ride instead. It appears that the service department needs to improve their customer service due to the ongoing blunders that I experienced. Hopefully I don’t experience any engine issues in the future due to their negligence.
Poor service. My Mom went here for an oil change and... - Wade Brooks
Poor service. My Mom went here for an oil change and there is a lot of extra charge on the invoice that they did not do. Like charging for a windshield washer? When we check the vehicle it was not filled! Called back the service manager Chris and all he told us was if you want refund come back here. That’s not the point; the point is the dishonesty of this department! I wouldn’t recommend Toyota Alberni for your car needs.
I came in to see about getting into a RAV4 and Derek was... - Tjsn23
I came in to see about getting into a RAV4 and Derek was amazing! He went above and beyond and we super knowledgeable! I absolutely recommend him to anyone ! He is a no pressure salesman and the real deal!
I completely regret bringing my vehicle to these xxx hats - Disappointed
Terrible experience. I chose to bring my 4Runner to Castlegar Toyota to have my gas tank replaced. It should have been a two hour job. They called me, FOUR DAYS after I'd brought it in to have the job done, and told me that all 3 of my fuel lines were broken and that it was going to cost me $1400 to have them fix it. So I rush over there to check it out for myself. I get under the car. The lines are totally dry, from top to bottom. However, gasoline is POURING out of the frame. Clearly, the mechanic screwed up. He was whining the whole time I was there, insisting it was my car's fault, not his. Although, he admitted, he had NO idea what the xxxx was wrong with it. Well, in fact it was his fault. Upon inspection afterwards, I found he did not bother to replace the gasket, completely botching the job, and he broke the fuel gauge to boot. I told them I was taking it home. I went to pay at the counter, and they had the audacity to try and charge me an extra $300. Both the manager and the customer service rep are just actors who will try to schmooze you over and steal your money. Going to that dealership was a Very aggravating, worthless, expensive mistake. And now I am doing the job myself anyways and buying new parts to replace the ones the mechanic broke.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
John was great to deal with. Got our deal done quickly... - KWV
John was great to deal with. Got our deal done quickly and he went out of his way to make sure we got what we wanted.
Had a great Toyots dealer in Calgary, bought a New Rav 4... - Scotty
Had a great Toyots dealer in Calgary, bought a New Rav 4 in Duncan , after the sale they didnt want to know, Sold the Rav4 and went next door and bought a Honda CRV, and 5 ofher cars since.Judging from other reviews nothing changed, too bad especially as my daughter and her boyfriend likes the Tacoma.