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Always excellent service from the entire teamI have been... - Prasadsatish1962
Always excellent service from the entire team
I have been Toyota customer for 25 years
Toyota also followed the Covid protocols
I will recommend Toyota
I have been a client of Jim Pattison Toyota for 2.5... - shantirhonda
I have been a client of Jim Pattison Toyota for 2.5 years. I appreciate the staff very much. They are generous with listening and their experience.
Paige and Carson helped me today in 5 minutes. I am very content with their professionalism and kindness.
I have bought 2 cars and have always had excellent service and fabulous customer support.
I have just started using this dealership for servicing,... - Southerncrossbc
I have just started using this dealership for servicing, having moved from Nanaimo where I purchased my vehicle. The front desk agent was very friendly and professional. The service was done promptly and included a complimentary car wash. Steve responded to my queries and contacted me immediately the car was ready.
Quick, pro-active. Clean space to wait. Will be happy... - Mary-Ellen
Quick, pro-active. Clean space to wait. Will be happy when their shuttle service is back post pandemic. Web appointment interface is convenient. Hard to know if the price is fair but I suspect it is.
Indy and the showroom staff at Kelowna Toyota have been... - Stacey
Indy and the showroom staff at Kelowna Toyota have been amazing, very knowledgeable, helpful and have great customer service. Great people in the service department as well, Carey and Veronica are always wonderful at answering our questions and are very detailed oriented communicating to the other service staff critical information about the service requested!
Although leery of car dealerships, Open Road Pt. Moody... - dukling
Although leery of car dealerships, Open Road Pt. Moody was a good experience. My sales rep., Sia, and sales staff were knowledgeable, informative, and friendly. I felt that I was well taken care of with my best interests supported.
John was great to deal with. Got our deal done quickly... - KWV
John was great to deal with. Got our deal done quickly and he went out of his way to make sure we got what we wanted.
Absolutely the worst service period.Truck ended up with... - 1794Tundra
Absolutely the worst service period.
Truck ended up with scratch after the wrong part was installed. They wanted to argue and blame the customer rather than take any ownership of their mistake.
Do not go here.
I experienced again an amazing service from Jim Toyota... - Jose Rolly
I experienced again an amazing service from Jim Toyota Surrrey with the help of Sarath Pulukkutti as my service advisor, when I did my 2nd service last April 17,2021. Great customer service and less waiting time!
Poor service. My Mom went here for an oil change and... - Wade Brooks
Poor service. My Mom went here for an oil change and there is a lot of extra charge on the invoice that they did not do. Like charging for a windshield washer? When we check the vehicle it was not filled! Called back the service manager Chris and all he told us was if you want refund come back here. That’s not the point; the point is the dishonesty of this department! I wouldn’t recommend Toyota Alberni for your car needs.
I came in to see about getting into a RAV4 and Derek was... - Tjsn23
I came in to see about getting into a RAV4 and Derek was amazing! He went above and beyond and we super knowledgeable! I absolutely recommend him to anyone ! He is a no pressure salesman and the real deal!
I completely regret bringing my vehicle to these xxx hats - Disappointed
Terrible experience. I chose to bring my 4Runner to Castlegar Toyota to have my gas tank replaced. It should have been a two hour job. They called me, FOUR DAYS after I'd brought it in to have the job done, and told me that all 3 of my fuel lines were broken and that it was going to cost me $1400 to have them fix it. So I rush over there to check it out for myself. I get under the car. The lines are totally dry, from top to bottom. However, gasoline is POURING out of the frame. Clearly, the mechanic screwed up. He was whining the whole time I was there, insisting it was my car's fault, not his. Although, he admitted, he had NO idea what the xxxx was wrong with it. Well, in fact it was his fault. Upon inspection afterwards, I found he did not bother to replace the gasket, completely botching the job, and he broke the fuel gauge to boot. I told them I was taking it home. I went to pay at the counter, and they had the audacity to try and charge me an extra $300. Both the manager and the customer service rep are just actors who will try to schmooze you over and steal your money. Going to that dealership was a Very aggravating, worthless, expensive mistake. And now I am doing the job myself anyways and buying new parts to replace the ones the mechanic broke.
Brought my Lexus in for service todayAll went well... - Lmsummers
Brought my Lexus in for service today
All went well
Everything was explained well and the job done on time
Future work was explained well
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Friendly, thorough, pro-active and trustworthy . - Toby
I have remained a loyal Toyota owner since the early 1970's and have dealt with this dealership since 1984 . They have consistently delivered quality service in a professional and helpful manner . The front staff of the service department and the mechanics are the best I have dealt with in 50 years of car ownership.
This was a very disappointing visit. They didn't perform... - MB
This was a very disappointing visit. They didn't perform the work that was mentioned over the phone. They fraudulently wrote on the service papers about work that was not even done. I saw a service advisor without a masks on and not practicing safe social distancing while having myself and another client stand on his side of the glass to view their computers. The service went well over the specified time that was communicated to me by the service advisor. The service advisor was heard talking to another advisor about how to get out of giving me a taxi voucher and have me wait inside the dealership instead. Lastly, no sticker was attached to my vehicle telling me when my next service appointment is. I purchased my vehicle from Jim Pattison Toyota Northshore and won't be returning for my next one or for any service related visits. Jim Pattison Toyota Northshore totally dropped the ball on cutting corners, unsafe practices and shady business dealings. I already brought this up with Jim Pattison head office so save the standard "we're sorry, please reach out" response. This was a major waste of one of the prepaid scheduled maintenance visits I purchased. What a scam they're running.
I would give more stars if there was there. I can't say... - Dizzy
I would give more stars if there was there. I can't say enough about how service took care of me and my truck. An otherwise stressful moment this two amazing men made it into one of the best customer service experiences I have every had. Words can not say enough thank you again. The staff and atmosphere is very comforting and relaxing. Good coffee as well.