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One of the worst at any level of repair. Lost my lug nut... - ibanezspazz
One of the worst at any level of repair. Lost my lug nut lock the first time, put my rad hose on backwards the second time after timing belt re & re. Told them it needs to be fixed properly, they said they were booking for August...worst ever. Put apprentice mechanics on most jobs and journeyman mechanics don't check their work...if they even have many journeyman mechanics. My rad hose nearly blew up as the fan was hitting it. Ruined my fan. They offered nothing except said "were all human" thats it. Stay away. Terrible Terrible Terrible service. Just the worst.
Tacoma safety recall - Lj
I drove my 09' Tacoma to the dealer to get some touch up paint and the staff checked my VIN to see if there were any outstanding safety recalls. Apparently there was a rear leaf campaign that Toyota was replacing faulty leaf springs and my truck was on the list. Unfortunately I noticed small cracks in both rear leafs YEARS ago and paid to have they replaced out of pocket, unknowing of the campaign.
After speaking with Nigel, he said they could reimburse my costs (after providing receipts) and the cheque is in the mail; only 6 days after bringing in my truck for the touch up paint!
Great service. Sold experience. Thanks you
Excellent service - R03
Friendly, experienced and knowledgable employees from the service reception desk to the technicians who repair your car. Reasonable cost too! Special thanks to Kerry and Jeff!
Just got the new rims for my wife's car. Austin was... - krogann
Just got the new rims for my wife's car. Austin was great! Cudos to all the staff in parts and service! Her car will look sooooo good!
Excellent service! Great staff! They go above and beyond.... - Jay
Excellent service! Great staff! They go above and beyond. Very friendly and knowledgeable. Had an oil change and the technician Rhett had found the serpentine belt cracked and in very poor condition which was replaced at the same time. For the same price as an oil change at quick lube or great Canadian oil, I had a certified technician service and perform a variety of checks on my vehicle which gives me piece of mind. Thanks Toyota and Rhett! I will be back!
I have been a client of Jim Pattison Toyota for 2.5... - shantirhonda
I have been a client of Jim Pattison Toyota for 2.5 years. I appreciate the staff very much. They are generous with listening and their experience.
Paige and Carson helped me today in 5 minutes. I am very content with their professionalism and kindness.
I have bought 2 cars and have always had excellent service and fabulous customer support.
Good service, attractive shop good local makes my service... - peter75
Good service, attractive shop good local makes my service call simple. Miss my car wash voucher, always fun scoping out new cars sitting in the showroom
Jonathan ting is liar he charged me for first free oil... - geramishahrokh
Jonathan ting is liar he charged me for first free oil change and first service that they give me for free when they selling the car and I confirmed with him I came for recall you contacted me and free oil change , its not good for Toyota .
They will only help you if you buy a car from them I do... - Collins.adam
They will only help you if you buy a car from them I do not recommend general manager is harassing my family with phone calls
John was great to deal with. Got our deal done quickly... - KWV
John was great to deal with. Got our deal done quickly and he went out of his way to make sure we got what we wanted.
Ripoff - rickward75
Do not take your vehicle here unless you want to be charged for labor and parts that are not necessary.
Mike the service manager hasn't a clue about vehicles. All he wants to do is rip you off. My phone call to him regarding my vehicle was obnoxious and rude . He doesn't care about the client , only to take more money from you so he can kiss his bossess xxx on what he made that day.
Took my vehicle to another garage where they said all the stuff they wanted to replace wasn't needed .
My vehicle got fixed and on time at this other shop.
I had to give it 1 star because that's what this app requests , I wanted to give it 0.
I've had work done on my other vehicles before by Toyota but since Mike tried to rip me off , I'm taking my business somewhere else. Stay away.
Damaged our transmission - Sandra Stafford
We took our 2014 Rav4 in for repairs on a Warranty Enhancement Program for a Torque Converter Shuttle issue. Received a phone call on the next Monday stating our transmission is gone and that Toyota Canada and the Warranty won't cover it. Now, we are expected to pay a 1/3 of the replacement for a 'rebuilt' transmission for damage they have done. Stay away from this place at all costs. There is no integrity or accountability whatsoever!
They will do work on your car that you don’t need .I got... - Peter
They will do work on your car that you don’t need .
I got a second opinion on a steering the dealer said I needed and it was not needed at all.
We bought a brand new RAV4 from Jim Pattison Toyota in... - Vito
We bought a brand new RAV4 from Jim Pattison Toyota in Sept 2019 and paid over $41,000. At the time of purchase, they booked an appointment for us to take the vehicle in for an “inspection” to ensure that the vehicle is functioning properly. To my surprise, they charged me $73 just to tell me it was working fine. Of course it’s fine, it barely has any miles on it and didn’t they inspect it at the time of purchase. I have never paid for an “inspection” of a new vehicle in the past when dealing with BMW. This is what I would refer to as a “money grab” on the part of Jim Pattison Toyota. When I spoke to someone from Jim Pattison, they gave me the usual song and dance - “we want you to be happy so we will pass on your concerns to our head office”. This patronizing response made me even more upset.
Had a super pleasant experience as a first timer. Very... - Chris
Had a super pleasant experience as a first timer. Very friendly staff and I got all the services I needed for my car at a fair price. Look for Sam whenever visiting.
Your dealership attitude towards women needs to be... - liddy68
Your dealership attitude towards women needs to be improved. I spoke with the sales manager and multiple sales people about a TRD pro 4Runner. No one would even show me the inside much less ask my name or try to help me. I’m sitting opposite another woman right now being badgered by the sales manager and generally being treated like she is an idiot. Do you realize that more than 80% percent of buying decisions are made by women? Smarten up.
Brought my 2018 highlandet for oil chsnge and fuel pump... - Harmesh B
Brought my 2018 highlandet for oil chsnge and fuel pump recall. Mike was great and get the job done very quick. . But when i picked my car and reached home, i found a big scratch on pss side doors. My clock and centre consule settings were all fisturbed. Clock was running one and half hour ahead of time. It wS a ftustrating .it appears some one was playing with all that and never sanitised the interior.
Handing over a car wash was anothet time waste for me as i drove 17 km yo you dealership and going back for a car wash to a particukar gas station is a time waste. Vehicle need yo be washed before ganding over to the customer. Mike service advisors was great.
The scratch on my car need to be fixed as i ganded over the scratch free to you guys.
I called the dealer with "brake override malfunction"... - Nick Aichberger
I called the dealer with "brake override malfunction" to which I was told, and exact words "uhhh we don't know what to do..sorry!" And hung up. Left me stranded. Absolutely pathetic.
I completely regret bringing my vehicle to these xxx hats - Disappointed
Terrible experience. I chose to bring my 4Runner to Castlegar Toyota to have my gas tank replaced. It should have been a two hour job. They called me, FOUR DAYS after I'd brought it in to have the job done, and told me that all 3 of my fuel lines were broken and that it was going to cost me $1400 to have them fix it. So I rush over there to check it out for myself. I get under the car. The lines are totally dry, from top to bottom. However, gasoline is POURING out of the frame. Clearly, the mechanic screwed up. He was whining the whole time I was there, insisting it was my car's fault, not his. Although, he admitted, he had NO idea what the xxxx was wrong with it. Well, in fact it was his fault. Upon inspection afterwards, I found he did not bother to replace the gasket, completely botching the job, and he broke the fuel gauge to boot. I told them I was taking it home. I went to pay at the counter, and they had the audacity to try and charge me an extra $300. Both the manager and the customer service rep are just actors who will try to schmooze you over and steal your money. Going to that dealership was a Very aggravating, worthless, expensive mistake. And now I am doing the job myself anyways and buying new parts to replace the ones the mechanic broke.