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Always excellent service from the entire teamI have been... - Prasadsatish1962
Always excellent service from the entire team
I have been Toyota customer for 25 years
Toyota also followed the Covid protocols
I will recommend Toyota
Last service identified leak in radiator overflow hose... - daoustjeanjoseph
Last service identified leak in radiator overflow hose that should be looked at.
During this service, attendant BRENT confirmed and discussed with me the inadvisability of replacing hose on 15 year old vehicle.
His explanation was helpful and appreciated.
Refreshing to get honest advice rather than sales pitch!
Ryan at Service was very polite, respectful and... - loisduke3
Ryan at Service was very polite, respectful and efficient. He was very accommodating as well.
Abysmal service coupled with rude and careless treatment... - karaprachnau
Abysmal service coupled with rude and careless treatment in the service department at JP Toyota. This 7 time, new-model Toyota buyer has bought her last Toyota due to my experience today. I’ll be sure to let my friends, family and followers know too, that Toyota no longer stands by it’s products. As a business owner for many years, it’s common knowledge that a little goodwill goes a long way in retaining loyal customers. Manipulating a customer into giving a no-warranty answer to a loaded question is a pretty shady business practice too. Disgruntled does not begin to characterize this ex-Toyota buyer’s current mood.
p.s. warning to anyone considering a Toyota C-HR. They might be cute, but they have issues! And the JPT service department’s response to the myriad discussion forums about these issues are “First I’ve heard of it.” And “Don’t believe Google!”
Back your products Toyota Canada! And train and instruct your service providers to do the same. absolutely pitiful.
Indy and the showroom staff at Kelowna Toyota have been... - Stacey
Indy and the showroom staff at Kelowna Toyota have been amazing, very knowledgeable, helpful and have great customer service. Great people in the service department as well, Carey and Veronica are always wonderful at answering our questions and are very detailed oriented communicating to the other service staff critical information about the service requested!
The staff was very friendly, very professional and easy... - BB
The staff was very friendly, very professional and easy to deal. The transaction went smooth. Would recommend my sales representative Dindo for having concern with the client's budget yet still having a good deal.
John was great to deal with. Got our deal done quickly... - KWV
John was great to deal with. Got our deal done quickly and he went out of his way to make sure we got what we wanted.
I am so Satisfied with my brand new car and awesome... - james_zhu868
I am so Satisfied with my brand new car and awesome services. I will definitely recommend this place and my dealer to my friends and family.
I bring my Toyota into the service department to look... - JKloops
I bring my Toyota into the service department to look after the maintenance of it and they always take care to make sure my Toyota is up to par. Friendly bunch at the desk
Great job , great service, great people… seriously, they... - Randy Beatson
Great job , great service, great people… seriously, they always do the job and do it right and with a smile… very satisfied and couldn’t ask for better care for our pride and joy Tacoma
Outstanding support from Kamala at Peach Arch Toyota... - Carlene
Outstanding support from Kamala at Peach Arch Toyota service department. Very knowledgeable, kind and genuinely cared about my concerns! Well done Toyota. Definitely recommend seeing Kam for your service concerns
I experienced again an amazing service from Jim Toyota... - Jose Rolly
I experienced again an amazing service from Jim Toyota Surrrey with the help of Sarath Pulukkutti as my service advisor, when I did my 2nd service last April 17,2021. Great customer service and less waiting time!
Poor service. My Mom went here for an oil change and... - Wade Brooks
Poor service. My Mom went here for an oil change and there is a lot of extra charge on the invoice that they did not do. Like charging for a windshield washer? When we check the vehicle it was not filled! Called back the service manager Chris and all he told us was if you want refund come back here. That’s not the point; the point is the dishonesty of this department! I wouldn’t recommend Toyota Alberni for your car needs.
I came in to see about getting into a RAV4 and Derek was... - Tjsn23
I came in to see about getting into a RAV4 and Derek was amazing! He went above and beyond and we super knowledgeable! I absolutely recommend him to anyone ! He is a no pressure salesman and the real deal!
I completely regret bringing my vehicle to these xxx hats - Disappointed
Terrible experience. I chose to bring my 4Runner to Castlegar Toyota to have my gas tank replaced. It should have been a two hour job. They called me, FOUR DAYS after I'd brought it in to have the job done, and told me that all 3 of my fuel lines were broken and that it was going to cost me $1400 to have them fix it. So I rush over there to check it out for myself. I get under the car. The lines are totally dry, from top to bottom. However, gasoline is POURING out of the frame. Clearly, the mechanic screwed up. He was whining the whole time I was there, insisting it was my car's fault, not his. Although, he admitted, he had NO idea what the xxxx was wrong with it. Well, in fact it was his fault. Upon inspection afterwards, I found he did not bother to replace the gasket, completely botching the job, and he broke the fuel gauge to boot. I told them I was taking it home. I went to pay at the counter, and they had the audacity to try and charge me an extra $300. Both the manager and the customer service rep are just actors who will try to schmooze you over and steal your money. Going to that dealership was a Very aggravating, worthless, expensive mistake. And now I am doing the job myself anyways and buying new parts to replace the ones the mechanic broke.
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Friendly, thorough, pro-active and trustworthy . - Toby
I have remained a loyal Toyota owner since the early 1970's and have dealt with this dealership since 1984 . They have consistently delivered quality service in a professional and helpful manner . The front staff of the service department and the mechanics are the best I have dealt with in 50 years of car ownership.
This was a very disappointing visit. They didn't perform... - MB
This was a very disappointing visit. They didn't perform the work that was mentioned over the phone. They fraudulently wrote on the service papers about work that was not even done. I saw a service advisor without a masks on and not practicing safe social distancing while having myself and another client stand on his side of the glass to view their computers. The service went well over the specified time that was communicated to me by the service advisor. The service advisor was heard talking to another advisor about how to get out of giving me a taxi voucher and have me wait inside the dealership instead. Lastly, no sticker was attached to my vehicle telling me when my next service appointment is. I purchased my vehicle from Jim Pattison Toyota Northshore and won't be returning for my next one or for any service related visits. Jim Pattison Toyota Northshore totally dropped the ball on cutting corners, unsafe practices and shady business dealings. I already brought this up with Jim Pattison head office so save the standard "we're sorry, please reach out" response. This was a major waste of one of the prepaid scheduled maintenance visits I purchased. What a scam they're running.
I would give more stars if there was there. I can't say... - Dizzy
I would give more stars if there was there. I can't say enough about how service took care of me and my truck. An otherwise stressful moment this two amazing men made it into one of the best customer service experiences I have every had. Words can not say enough thank you again. The staff and atmosphere is very comforting and relaxing. Good coffee as well.