I had one of the most disappointing experiences ever with - Ka4ok1331
I had one of the most disappointing experiences ever with Gus Revenberg Chevrolet Buick GMC Ltd’s service department. I booked an appointment a week in advance to address three specific issues:
1️⃣ A vibration at higher speeds (I suspected wheel balancing).
2️⃣ A clicking sound when pressing the brake pedal.
3️⃣ A cracking or whistling noise when reversing and applying the brakes.
After scheduling, they called a few days later to reschedule my original appointment — not a huge deal, but inconvenient. On the new date, I dropped off my car early in the morning and clearly mentioned I needed it back by 3 p.m. They didn’t call with any updates until 2:45, only to tell me that the checks weren’t even finished yet.
Here’s what really frustrated me:
• For the vibration, they just said the tires “need to be replaced” because they’re “at the end of their life.” My car is only three years old and mostly used for short local drives—how are the tires done already? I asked for balancing, not new tires for $450 each!
• For the reverse braking noise, they said “maintenance is required,” although I already had a full service done only five months ago.
• For the clicking brake pedal, they said they “couldn’t find anything,” but the issue still happens every time I drive.
In the end, they charged me $180 just for the “checks,” didn’t fix a single problem, and didn’t even give me a clear explanation for any of the issues.
This isn’t the first time I’ve left there disappointed. Previously, I took the same car in for a noise in the exhaust — they couldn’t find any issue, but another local shop identified and fixed it the same day.
Honestly, I expected a lot more professionalism and competence from a dealership service department. This was a complete waste of time and money, and easily the worst service experience I’ve ever had. I definitely won’t be coming back.
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