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Forbes Motors GM

5.0

3 Lifetime Reviews

165 Weber St South, Waterloo, Ontario N2J 4A6 Directions
Sales: (519) 742-4463

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3 Reviews of Forbes Motors GM

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October 11, 2018

"Amazing Service!"

- Toxix

Cannot thank Brady (Corvette Service Technician) and the rest of the service team at Forbes Motors. Coming from Mississauga, I must have passed 6+ GM/Chevy Dealerships and Service Centers on the way to Forbes Motors. I was referred to Forbes Motors in one of the Corvette clubs and was told that if I ever needed warranty work or service to only go to Forbes and have Brady work on the vehicle. Brady took his time working on my vehicle, explaining what he was doing and how it was going to either change, improve or resolve the issues I was having with my Corvette Grand Sport.

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Recommend Dealer
Yes
Employees Worked With
Brady
September 26, 2017

"unhappy with service "

- gateway123

It makes me extremely angry and disappointed to say that my boyfriend and I had the utmost unprofessional experience at Forbes dealership in waterloo. We went and purchased a car that we absolutely love but the service we endured was an absolute mess. Between the poor service and the problems with the car during pick up such as scratches on leather back seat and front fender to the undercoating that was paid for and not complete. When asked about the concerns and persisted more information we felt pushed off the lot. As we new this was wrong and were leaving for the weekend we went back and talk to the dealer who refused to apologize for any of the problems experienced. Although these concerns of the car are now being addressed in which we are happy about, we then went to a manager to explain our disappointment in the service as we felt taken advantage of. Buying a car is one of the biggest investments in your life, and good service should be provided with that. When we spoke to a manager his response was blunt and simple, said sorry and that they guarantee that they don't do service that way. My experience says differently and we will not recommend friends or family to purchase a vehicle from here.

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Recommend Dealer
No
Employees Worked With
N/A
November 06, 2016

"Worst Dealership Experience Ever"

- Ryan Bourgoin

After owning my 2016 Sierra for almost 3 weeks, I was the victim of a T-bone accident in Kitchener. Having bought my truck outside of Kitchener/Waterloo, the tow truck drivers recommended Forbes to repair my vehicle. I agreed. After 7-8 days of my truck being there, they called me saying it was ready. I arrived to see the side of my box was fixed nicely, as well as my rim and tire. My running board however didn't receive the same quality of work. I pointed this out and they said "The collision center is closed, bring it back any time and we will fix it. It should only take 15-20 minutes." I brought the truck back 2 days later (on a Friday) and they asked me to come back later or Monday. After I told them no, they "fixed" my truck. The guy who was laying under my truck was the same guy who drove my truck back out front. So I had the double surprise of my clean interior now covered in dirt, and my running board still not fixed. Paul (assistant manager) told me that I "must've bought my truck like that". After arguing they agreed to fix it again and that I would bring it back Monday and drop it off. I went home and removed my tonneau cover to clean up my items that got tossed around from the accident, and upon removing the tonneau cover, I found that the person(s) who worked on my truck, scratched the paint in 2 spots that the tonneau cover sits on top of. So they scratched my paint and tried to hide it. I emailed them and told them it needs to be fixed when I drop it off Monday. Wednesday comes around and I get the call that my truck is ready (again). I go to Forbes to see my running board is finally fixed! Hooray! But then I removed my tonneau cover to check the paint spots. They fixed one of the scratches but not the other. The scratches are within an inch of each other. After explaining to them that my truck still isn't fixed, they wanted me to leave it another day or bring it back A THIRD TIME, meaning a total of 4 trips to Forbes. I declined and said that I would have another dealership fix the paint as I don't have time to play games with Forbes. I will never in my life time return to this place.

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Recommend Dealer
No
Employees Worked With
Ray Lavoie, Paul Kekanovich
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