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David Chevrolet Corvette Buick GMC Ltd.

Welland, ON

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rated
10 Reviews

915 Niagara St

Welland, ON

L3C 1M4

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10 Reviews of David Chevrolet Corvette Buick GMC Ltd.

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June 22, 2021

"Pretty disappointing experience when dealing with David..."

- Brad

Pretty disappointing experience when dealing with David Chevrolet (now Welland Chevrolet) for service work on my 2021 Silverado. The steering wheel on my new vehicle was slightly off centre - the steering wheel would need to be turned slightly to the left to drive straight. Not the end of the world but also not something I feel I should have to live wth on a new vehicle.... At about the 500km mark I decided to bring the vehicle in. I was greeted by the woman at the service desk and explained the situation. She asked how many km on the vehicle and then explained to be that this is normal for new vehicles and come back if its still doing it at 1200km. I was mildly disappointed with this response but decided to take her word for it and see if the issue corrected it self... As I expected the issue was still present at 1200km so I made another service appointment (which is an inconvenience in it self.. time out of my day, have to get wife to drop me off etc). Dropped the vehicle off - clearly explained the issue again and left. 2 hours later received a voicemail that the truck is ready for pickup. Upon arrival the woman at the service desk in the drive-though bay explained to me that 2 different people took the vehicle for a road test and didnt notice an issue and that there was nothing else they could do. I again give them the benefit of the doubt however as soon as I left the parking lot it was evident the steering wheel / alignment issue was still present. I immediately called the service manager and voiced my displeasure with the fact that I am now 0/2 on visits to them for this issue. He heard my concerns and suggested I bring the vehicle by the following day and go for a road test with him in the vehicle. Not an ideal solution in my opinion in the midst of a global pandemic and social distancing guidelines in place but I thought if thats what I takes to get my vehicle fixed then so be it. Wrong again - shortly into the road test it was evident the service manager was far more concerned with trying to convince me there was no issue than actually acknowledging the issue and working on a solution. I was told it was the "crown in the road" or the large (factory) tires on the truck were the reason- both completely laughable explanations. The service manager then said that "even though GM wont pay the dealership for an alignment check" he would be willing to verify alignment for me despite how confident he was that alignment would be fine. After the alignment check I was presented with an alignment print out (a bunch of numbers that meant nothin to me as im not a mechanic) and told alignment checked out and vehicle is operating as it should. So off I went with my steering wheel turned left to drive straight down the road (normal according to service team at David Chevrolet). 3 service visits and a non-social distance car ride later I am no closer to getting this issue fixed then when I started. Fast forward to my experience with this same issue at Budds' Chevrolet: - called to book an appointment and got me in next day - gentlemen at service desk acknowledged issue, explained they've dealt with it before, and assured me it would be corrected. - Rental car there waiting for me - 2 hours later got the call vehicle was fixed - gentlemen at service desk explained problem and solution... and used the same alignment printout to show me before / after end explain how it was fixed. The same sheet David Chevrolet used to BS me out the door. - apologized on behalf of GM as this should have been caught during pre delivery inspection (mistakes happen - I get it) - vehicle now drives fine - steering wheel problem fixed. the only reason for 1 star as opposed to zero is that apparently David Chevrolet is now under new ownership. I did speak with a manager recently about this who seemed intent on turning things around there. Hopefully thats the case.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Service Manager, Women at drive through service desk
July 22, 2020

"Great Service Team"

- SilveradoDude

Great Service Team from top to bottom. I am always treated with respect and work is always performed in a timely manner, my vehicle is returned cleaner then it was when I dropped it off. If you deal with either Cathy or Bonnie you a dealing with professionals. Steve the service managers doors are always open to lend a helping hand

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Recommend Dealer
Yes
Employees Worked With
Steve, Cathy, Bonnie
April 18, 2019

"Purchased my GMC "

- Dave, Duliban

Dealt with Dave Lyons, very knowledgeable and a very straight shooter. Trasaction was handled simple and seamless. Very personable, he came in on his day off for delivery and we were very pleased with everything. Great guy!! Ask for him, you will be pleased. Learned later he previously was a GM dealership owner. Not surprised guys great!

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Recommend Dealer
Yes
Employees Worked With
Dave, Lyons
August 05, 2018

"One very happy and satisfied Customer"

- Darrin

I am really enjoying my 2018 Chevy Colorado. I am extremely happy and very pleased with the high Quality of Customer Service I received during my purchase. The Staff are so helpful and I felt comfortable with doing business with Nicole Barden who is such a nice person, professional and courteous Sales Lady. She made me feel comfortable and I enjoyed the sales experience. I would highly recommend David Chevrolet Dealership to anyone. Sincerely, Darrin Babichuk

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Recommend Dealer
Yes
Employees Worked With
Nicole Barden
July 25, 2018

"Completely satisfied"

- Rosanne

Very Happy with purchase of new car from David Chevrolet. I have purchased 2 new cars from this dealership and have been very satisfied with both purchases and service I have received.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bill johnston
September 18, 2017

"2016 GMC Sierra SLT"

- LSV1947

I have had problems with the front seat cushion covers on this vehicle since purchase. David Chevrolet has been very helpful and finally it was decided to change the front seat cushion covers. The original seat cushion covers were all leather. The replacement from General Motors Canada are partial cloth. Pretty sad when you pay a lot of money for leather and replacements are partially cloth.

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Recommend Dealer
Yes
Employees Worked With
Cathy Walker
June 16, 2017

"Completely Satisfied"

- Joe MacMillan

I am a repeat customer (20 yrs).Rick always looks for the best offer for you and the best value of all the vehicles I have purchased and by the way we have dealt with no one else. Rick Heikoop always looks after his customers I would not think of going to any other dealership. The sales and service departments are of high standards and represent General Motors completely.

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Recommend Dealer
Yes
Employees Worked With
Rick Heikoop
January 04, 2017

"My new Buick Verano"

- Tony Blasioli

Had a First class experience dealing with David's Chevrolet. Felt like Rick was a straight shooter with me the whole time. He let me know right off the bat what kind of end of the year credits I was entitled to and gave me some options on how to finalize the purchase. It felt like it was a no dicker sticker. I had no need to shop around. First class all the way. Thanks again.

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Recommend Dealer
Yes
Employees Worked With
Rick heikoop
October 22, 2016

"Service of 2014 Chevrolet Trax "

- DLecuyer

Very accommodating with flexible service hours. Always get appointment that fits into my schedule without having to wait too long. Service personnel are friendly, knowledgable, and take the time to discuss recommended services vs immediately needed services. Shuttle service has always been quick and friendly as well. Bonus- always drive away with a complimentary car wash. Highly recommend this service centre!

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Recommend Dealer
Yes
Employees Worked With
Steve and Bonnie in Service Centre
September 26, 2016

"2016 Silverado Z71 Crew Cab Purchase"

- K. Wayland

Very knowledgeable sales person, efficient and thorough. Rick had ensured that we were aware of the specifications and available options, features and incentives associated with the vehicle.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rick Heikoop
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