Niagara Motors Ltd

I have been dealing with Niagara Motors since 2013 when I purchased my 2013 Buick Encore. I can honestly say they have provided exceptional service from day one. Any issue I have dealt with they have handled purchased my 2013 Buick Encore. I can honestly say they have provided exceptional service from day one. Any issue I have dealt with they have handled in a professional, honest and extremely friendly manner. They provide an atmosphere of honesty and comfort while treating all customers equally deserving of the best service possible. They have always supplied me with means of transportation when required and have always gone the extra mile to assure my satisfaction. Hats go off to every employee from sales people, clerical, parts, service, managers to dealership owners. More

Great Staff Dave runs a tight ship over there. Sales team really knows what they're doing! They will present you with good options and get you the information y Dave runs a tight ship over there. Sales team really knows what they're doing! They will present you with good options and get you the information you need! More

Poor service ..sell people nitrogen and don’t put it in tire Read bill of sale ..service is bad..to many new faces..stay away..cars never washed after service ..all the people are new no familiar faces Read bill of sale ..service is bad..to many new faces..stay away..cars never washed after service ..all the people are new no familiar faces More

Recall went bad! Went to dealer to have passenger airbag changed for recall. I left with a dash full of warning lights. They claim it was not their fault. The ECM comp Went to dealer to have passenger airbag changed for recall. I left with a dash full of warning lights. They claim it was not their fault. The ECM computer is located in the same location that they were working. They told me that I would have to pay to get the problem diagnosed and fixed. Run away from this dealership! More

Spent several hundred dollars to fix a sensor in the bumper Don't look for cheap answers from GM Virgil. Spent nearly $400 to "fix" a sensor. After using the vehicle for 73 MILES, alert came on again. GM wan Don't look for cheap answers from GM Virgil. Spent nearly $400 to "fix" a sensor. After using the vehicle for 73 MILES, alert came on again. GM wants me to spend MORE money to address this problem. I would have expected them to warrant their diagnostic work at least for 30 days. It has only been week. Poor, poor customer service. Integrity is not their dogma. More

DO NOT BUY A CAR FROM NIAGARA MOTORS a week ago Worst car buying experience ever. Purchased a truck from this dealership and was mislead on date of delivery (told 8 to 10 weeks whic a week ago Worst car buying experience ever. Purchased a truck from this dealership and was mislead on date of delivery (told 8 to 10 weeks which actually became 4 months) Ordered specific options on the truck and were told they would be on vehicle but to our surprise the truck showed up without them. We then asked if we could order another truck but the salesperson told us they are not building 2016'so anymore and would have to order a 2017. (False statement because our nephew ordered a 2016 truck and it was built and in his possession in 5 weeks). No compensation for the many issues we had in this buying experience from this dealership. Have bought GM vehicles my entire life but after dealing with Niagara Motors myself and my family will never buy a GM vehicle again. Save yourself the headaches and STAY AWAY FROM THIS DEALERSHIP. Would rate zero stars if possible. More