The clips on my front bumper somehow broke off and the corners of the bumper at the wheel-well are popped out.
I took it to Timmins Garage because it was covered under the bumper to bumper warranty (which I was still well within the limits). The service manager came out and ran his hand along the rubber flap that is underneath the bumper and he said it was "rough and that I probably hit something with it which caused pressure on the bumper breaking the clips and that means it isn't covered under warranty".
First of all, the rubber piece bends all the way flat just with your hand. I have a family member who works at a GM plant and he said that would not put enough pressure on the bumper to break the clips. But the service manager at Timmins Garage was sure it would.
Now, I didn't buy the car here. I bought it when I lived in New Brunswick, but wanted to keep getting service done at a GM dealership. I told the service manager this, and said I get all my tires changed here and oil changes and everything else, even though ti was more expensive. I wanted to stay loyal to the dealership. I told him I have heard nothing but bad reviews about the service there but I had ignored it to stay loyal. His response was "we have the best service in town". I said "that's not what I've heard since I moved here" and he said "Ya, well, I go around town too and I hear differently".
I don't know who's telling him he has good service because I've talked to a lot of people about dealerships in town and not 1 person has had a good experience with their service department.
I ended up calling the dealership in New Brunswick where I bought the car to get their take on the situation. I explained it all to them and the service manager there said that if I had gone there that he would have covered it under warranty...BUT only because he knew me and I had bought it there. He said if someone came from out of town with the same problem, he probably wouldn't have covered it either because he can't guarantee there was nothing that was hit to put break the clips. Except there is, there was no damage to the bumper, so obviously I hadn't hit anything.
A warranty should either be covered or not. It should not be at a dealerships discretion. A warranty should be black and white with no grey area.