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Good Service - MODELER05
Left happy with the service I received. Good dealership with good people. Would recommend to everyone! Easy to get to with ample parking. Check it out.
Top Reviewed Specialists At This Dealership
Excellent Service - Brodie Angus
Francine is an excellent salesperson, she was knowledgeable and enthusiastic about the Honda Ridgeline, gave us great information so that we could make a purchase we were confident about. All the staff we dealt with were very helpful and knowledgeable staff.
Diligent search and professional process. - Bill Nike
Having set very specific requirements (price, specification, finish level, low mileage, safety and reliability) in looking for a used vehicle and, after diligent searching over some weeks, Brandon (Sales) located a vehicle that ticked off most all the boxes! With prior approval, we test drove the vehicle over a 200km round trip resulting in some questions concerning tire wear and brake pads status. CR Honda agreed to reassess the prior 3rd party safety check, resulting in full remediation and compliance. In this regard both the sales and service personnel demonstrated adherence to 'best practice and professional service'. A 10/10 score by any account.
Registration of the vehicle and the transaction of payment and administrative paperwork, was likewise expedited with courtesy, speed, and a satisfactory outcome.
Based on this (and former) dealings with CR Honda, I have no reservation in commending their services.
A very happy customer!
Amazing Sales Experience - Happy, BJ13
My purchase of a new Honda HR-V was such a joy. The friendly and no-pressure experience was refreshing and easy. Spencer Nevin at Campus Honda Victoria was incredibly helpful and informative. He continues to be very helpful since my purchase, answering my questions with patience and helpful suggestions/information. I would recommend this dealership and Spencer to everyone.
excellent - Vancouver area buyer
We bought a 2015 Civic, working with Dustin and Paul. They were helpful, easy to work with, and not pushy at all. When a couple concerns arose, they generously addressed the issues. Great value here--well worth the drive from Vancouver.
Honda - Anita
The greatest experience I’ve ever had buying a new vehicle. Super friendly , knowledgeable , lovely people to deal with. Will be recommending to everyone! A special Thank you to Natalie Craig for making this a comfortable experience.
Routine small service - Joan
Bill Glavas was ready on my arrival and service was completed in estimated time. Warranty item was discovered and parts on order. Bill Glavas always insures everything goes according to plan
Major warantee work. - JohnE
My 2017 CRV had a mild engine knock and I was shocked to learn that it needed a short block complete replacement after only 19,000Km. My service rep and the service manager were excellent in keeping me informed and updated and calm given the circumstances. The tech was great in dealing with the Honda Warantee approval people and in getting major work done well and efficiently. I was very uneasy about what was happening to my vehicle but I am now comfortable with the work that had to be done to my dream retirement vehicle thanks to the great people I came to know at Jonker Honda. Melissa my service rep is fairly new to Jonker and not yet on the list below, the service tech, sadly I did not get to meet and Catrina the service Manager all were outstanding at what they did for me and how they made me feel in unusual and for me uncertain circumstances. My sincere thanks to all of you!!!
Amazing experience! - gord
After a full day of car shopping, we felt quite tired and, frankly, bored.... Then we stumbled into the Westwood Honda dealership.... The first car caught our eye and after exploring it, slowly and respectfully we were approached by a young employee named Sergio. He immediately made car shopping less boring and, with a bit of time, even enjoyable!:) We didn’t feel like test driving anymore so we have asked him if he could take us for a ride? Even if our request might have seemed peculiar, his response was immediate and positive. He took us on a test drive and explained all the beautiful secrets of a Honda Civic! We both felt safe with him and also trusting due to the fact that he was extremely knowledgable and passionate about Hondas. We could not feel any of the uncomfortable salesman unskills that made our skin crawl during our previous encounters at other dealerships. He was not pushy and HE LISTENED to us! This meant a lot. He brought us options and none of them were oversold! He was genuine and very, very professional. After 3 days, we got our car. Our schedule only allowed us to go back on a day when Sergio was off work. 2 minutes after we arrived, he appears! He was wearing casual clothing and clearly interrupted his free day to come and take care of us!!!! We were very impressed and very grateful! So, if you read this and you are admin for Honda Canada, please double his pay and make sure you will not lose him! We bought your car only due to him! If you are a prospective car buyer, do not hesitate to go to Westwood Honda and search for him. This review is written from the heart and from people who met Sergio less than a week ago!
Thank you, Sergio!!
Excellent no BS sales and service from this dealership - Tracy
After receiving horrible customer service on a repair from the Honda dealership in Campbell River, we drove 1/2 hour to Courtney to check out what they had available. What a difference. No hassle, no pressure, just a nice overall great experience. I explained that I knew what car I wanted and who ever gave me the best trade in price is where I would buy. I also explained that I don't do the Mexican barter game. They offered a great price right off the bat, and our deal went smoothly, with out any drama. Thank you to Henry for making my buying experience a pleasant one.
Very good service from Jessica Heinich - BuymyKia&IwillbuyaNissan
Every one was very attentive and listened; not too pushy. Jessica was very professional! When I brought in the truck to fix the tailgate they responded right away!
Excellent Customer Service - Crystal
Thank-you Brandon Chand for helping me find the perfect car for me. Not only was he extremely genuine and a gentleman, but also a true professional. His approach is quite relaxed and there was no pressure from him at all. He listened to my needs and did not try to waste my time by putting me into something I did not want.
I would also like to Thank Nick Chenery for making sure my overall experience was pleasant and that I was satisfied. I highly recommend Honda Way and when the time comes, I will go back to Honda for my next car.
Excellent Service - Sniper
Tyson Swchwarz- assistant service manager gave me an overall customer satisfaction. He treated me me and my family as their own customer when my Honda Odyssey i bought in Burnaby BC had mechanical problem because of an accident. I will definitely recommend Tyson to every people who needs an excellent service for their vehicle. He’s very helpful and professional and I’m so happy he’s the guy working that day. Thank you Tyson!
Things have changed for the worst... - Trinty
Well 2 years later and oh how things change!
Went in to get my car fixed...and it was suggested I trade my car in for a never model.
Sad to report Jason, the manager at the time I bought my 1st car, was gone. Apparently all the customer service went with him.
Finance dept was the WORST! The one girl actually kept yawning on the phone while talking to me! Zero follow up... and no return call from the manager, with whom I had delt with. Guess they have turned into same as all the others! And I’m figuring they don’t need my business! All the referrals I used to send their way...no more!
Friendly and professional - Tim Canada
Bought my new Honda CRV in for a replacement of my side window signal. Treated well by all. Joe Driver was my service advisor. No complaints for my first visit as repair still under warranty and they are all trained to deal professionally with customers. I will continue to deal with them in the future and see.
Service is good Warrenty work expensive - Clobber8
The guys are good. I have some minor complaints but they fixed them with no fuss. The warranty work schedule is rediculesly expensive and uneccarry I think but this has nothing to do with the dealership. Salesman I deal with rocks
This Car Company has terrible customer service. - Elaine
I bought a 2010 Honda Civic from this dealership. I only have a three minute drive to work so I now have just under 80,000 km on my car.
Around the 50,000 km mark I got a spot of the roof of my car where I thought maybe bird poop or something had burnt off the paint. That mark stayed for a few years, now the white speckling which means it's the start of more patches appearing is on most of my car.
Honda Canada and this dealership acknowledge that it was faulty clear coat.
I only realized it was something to do with Honda when I started seeing other Honda's with the same problem.
I have been back to the dealership three times and have been told
I should hound Honda Canada to see if they will repaint it, they don't seem to want to call them.
I probably went down Lake Cowichan Hwy. and a rock chipped the paint on my roof and that's what started it. ( Well the rock would have had to have bounced all over my car then.)
I have not been loyal to the dealership because I didn't get my car serviced there even though I explained it was not about being loyal it was about be affordable. (Their service dept. has higher prices)
I have dealt with the two different dealerships the present owner has been involved with for over 20 years so I feel that's pretty loyal.
When I took my estimate of $2,800.00 (which now have found out is $3,200.00) in to the service manager and said I just want someone from this dealership to look me in the eye and tell me they thinks it's fair I pay this I was told it's not fair but what do you want me to do about it.
I've learnt my lesson not to deal there.
Ms Der Dee in Finance Awful - Mohammad24
I have been trying to contact Der Dee lady in finance to fix mistakes and spelling on my contract. Postal code suite number phone number are inputted incorrectly! After many many calls and emails, have not received a response. Once you buy a car from them,you’ll not receive any help after!!!!!! Especially when you say no to any protection offered for your car, expect her attitude to change to you. Nor nice person. Will not be returning and will not recommend to friends or family in future.
Worst customer service - Abhishek Raushan
Worst finance department, worst customer service. They’re only good to you when they’re making some profit out of you.. opportunistic people work there
Excellent Service Advisors, Tony MA & Norman Joe - PERRI
These 2 Vancouver Honda Service Advisors (Tony MA & Norman Joe) were very helpful on June 22, 2019 & provided excellent service to a 2017 Honda CRV Touring client. They were clear, concise, communicated well and answered all questions so the client understood the items bei g serviced. Having bought 4 new Hondas in the last 4 years, these 2 advisors have provided excellent & helpful service guidance. These 2 advisors at Vancouver Honda always provide exemplary unmatched customer service. My name is Mr. T Perri and would like the ownership & management team to recognize these service advisors. Thank you so much Tony & Norman for your exceptional service!!! Regards, Mr. T. Perri - Vancouver, BC.
Worst car services need customer to point out the failure - Basilisk
Suggested unnecessary service which I have to paid and was not relevant to resolve my car's mechanical issue. Had to bring my car in and actually point out where the problem is and let them performed another service which got lucky covered with the additional extend warranty that I purchased when I leased the car.
I will not recommend doing car service here at all. It was expensive and did not receive the same value of the money. However, they do provide the curtsy car which maybe other car service company did not have.
I will list what I experienced from this store
1. OEM windshield wiper will always break down which make uncomfortable sound and service agent said we need to replace it every 3-4 months (Bosch third party windshield wiper was still working since 2017)
2. Replaced light bulb without telling customer and want to charge the fee
3. Auto rain sensing from Honda is not that precise, service agent suggested me to buy BMW instead. (The auto rain sensing on Honda civic has a known issue that the system need to do some collaboration test, but apparently service agent did not know that)
4. Recommend the auto service that I have to pay by myself which is not mandatory but also did not fix the issue I had on my car.
5. Suggested wheel alignment to fix the defected tie rod? I learned a lot more about the car from this lesson.
Thank you OpenRoad Honda.
Really horrible service - Boey073317$
We ordered a brand new vehicle one and half months ago, and then they told me we can get the vehicle around July or Aug! Today, the salesman(Paul) called me about they want us to used BRAND NEW VEHICLE PRICE to buy another DISPLAY CAR which had already 200KM or they are going to order the vehicle for us today. So the delivery would be delayed one more month! Plus, he was not trying to help for solving the problem, just keep pushing us to agree all the change! We already told them at the beginning about we have to use the vehicle at the end of Aug! They don’t even let us know the delay until we ask them again.
Stay away from them!!! - Dcostas7
I tried to buy a vehicle from these guys - dealt with John the sales advisor and he was very patient. I initially had decided on the 2019 Honda Pilot EX-L Navi but then my wife wanted the Touring as we felt we wanted the RES for the kids.
I put a deposit down for $1000 and when I went back today and renegotiated for the Touring ( earlier I was happy they asked me for my registration papers and John had called me and told me that I would get about $3500+tax for my 2006 Honda Odyssey.
However, when I went back a few days later to work out a deal for the Touring .... the sales manager wouldn’t accept it saying the doors were not working , too many after market parts etc and that NO Honda dealer would accept my trade. He asked me to sell it privately and I left there disappointed!
I left there and went to Jonker Honda and the sales manager there Elia who has been in the business for 35years drove my vehicle pointed out the issues and gave me $4k for my trade and $2k off the MSRP for a 2019 Honda Pilot Touring 7p which was very fair and close to the number I was willing to pay!
Thank you service Advisor Dan Pollard - Dl
My car needed a service and Dan managed to get me a service in one day as I had the opportunity to go on a road trip and my car was overdue for a service. Much appreciated_ big thank you??
High End Customer Service Fell Short of the Best Deal - Don Erichsen
My daughter totalled her 2012 Honda Civic and need a replacement. She was bound and determined to get another Honda and was a motivated buyer. We visited Spring Honda and met with Jason Spring. Jason was very knowledgable and helpful. He spent time getting to know my daughters wants and needs. The dealership and the people who work there were warm and friendly, we never felt pressured to make a move. In the end, however, Spring Honda was unable to win my daughter's business as they were not willing to compete with Alpine Toyota where my daughter was able to buy a new 2017 Corolla for the same term and payment as Spring Honda was offering a used Civic with 40,000 km.
My daughter was disappointed she could not get the Honda she wanted, but is extremely happy with the deal that she could make!
If you are looking for a Honda, Spring Honda is a great place to shop and I would highly recommend them for your Honda needs!
Thanks toJason and Corey for doing the best they could to win our business!!
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