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The overall service is always great! Very accommodating! - C BRUNELLE
My only complaint is that they no longer wipe out and vacuum the interior of the car. I have bought SEVERAL new Honda’s at Bannister’s, have always remained loyal by having them serviced there but in the last year or so they have decided not to clean the interior yet continue to charge the the same rates of course. I realize the cleaning was probably a courtesy but it was a nice one. It just annoys me almost to the point where I’d like to go somewhere else! Sorry Bannister’s!
Top Reviewed Specialists At This Dealership
Amazing service - mads.dunkley
Francine went above and beyond to make sure I was completely satisfied and had an easy and awesome experience buying my first new car. From patiently answering all of my questions to letting me test drive multiple times to make sure I was positive about it. Such an amazing experience!
Diligent search and professional process. - Bill Nike
Having set very specific requirements (price, specification, finish level, low mileage, safety and reliability) in looking for a used vehicle and, after diligent searching over some weeks, Brandon (Sales) located a vehicle that ticked off most all the boxes! With prior approval, we test drove the vehicle over a 200km round trip resulting in some questions concerning tire wear and brake pads status. CR Honda agreed to reassess the prior 3rd party safety check, resulting in full remediation and compliance. In this regard both the sales and service personnel demonstrated adherence to 'best practice and professional service'. A 10/10 score by any account.
Registration of the vehicle and the transaction of payment and administrative paperwork, was likewise expedited with courtesy, speed, and a satisfactory outcome.
Based on this (and former) dealings with CR Honda, I have no reservation in commending their services.
A very happy customer!
Excellent service - Chenayi
I got excellent service from Eric Mak and he answered all my questions straight to the point. Was very happy. Looking forward to working more with him and all the staff at Campus Honda.
excellent - Vancouver area buyer
We bought a 2015 Civic, working with Dustin and Paul. They were helpful, easy to work with, and not pushy at all. When a couple concerns arose, they generously addressed the issues. Great value here--well worth the drive from Vancouver.
A1234 service - FangiO
I took my 2010 CR-V in for the A1234 service yesterday and received the same great service as I have almost always experienced.
Everything explained, service performed, vehicle was washed and vacuumed and ready when promised.
It could only be better if it were free.
Fit's Yearly Checkup - Fit to be drove
My Fit is almost 13 years old and I still love driving it.
Nanaimo Honda Service continues to be exceptional
They take time to explain all needed repaires
Customer Service - Helen
Mark did a thorough check along with an oil change on my Honda Civic. The staff were friendly and attentive.
It was easier to book the appointment online than calling the number listed on the website.
Shop for a car - HenryW
I went in to look for a hybrid car. Mike greeted at the lot and asked me my needs and showed me a used option as well as the new ones.
He helped me figure out the payment on each option according to my budget. Got me to test out the car. He spent time in explaining the features of the car to me. Test drive was very pleasant and worked on the deal right away. He also helped explain to me the special rates offered.
We reached the deal on the same day. He also respected my time and just finished the most important signing first and we finished off the other documents second day.
I loved the experience and was never felt pressured throughout the shopping process.
Excellent no BS sales and service from this dealership - Tracy
After receiving horrible customer service on a repair from the Honda dealership in Campbell River, we drove 1/2 hour to Courtney to check out what they had available. What a difference. No hassle, no pressure, just a nice overall great experience. I explained that I knew what car I wanted and who ever gave me the best trade in price is where I would buy. I also explained that I don't do the Mexican barter game. They offered a great price right off the bat, and our deal went smoothly, with out any drama. Thank you to Henry for making my buying experience a pleasant one.
Fantastic - jjhill27
We were passing through on a roadtrip when we ran into trouble with our vehicle. The service department at this dealership got us in right away and back on the highway in no time. Fresh coffee, charging center that fit all my children's devices, and friendly staff really turned a frustrating situation around.
Excellent Customer Service - Crystal
Thank-you Brandon Chand for helping me find the perfect car for me. Not only was he extremely genuine and a gentleman, but also a true professional. His approach is quite relaxed and there was no pressure from him at all. He listened to my needs and did not try to waste my time by putting me into something I did not want.
I would also like to Thank Nick Chenery for making sure my overall experience was pleasant and that I was satisfied. I highly recommend Honda Way and when the time comes, I will go back to Honda for my next car.
Things have changed for the worst... - Trinty
Well 2 years later and oh how things change!
Went in to get my car fixed...and it was suggested I trade my car in for a never model.
Sad to report Jason, the manager at the time I bought my 1st car, was gone. Apparently all the customer service went with him.
Finance dept was the WORST! The one girl actually kept yawning on the phone while talking to me! Zero follow up... and no return call from the manager, with whom I had delt with. Guess they have turned into same as all the others! And I’m figuring they don’t need my business! All the referrals I used to send their way...no more!
This Car Company has terrible customer service. - Elaine
I bought a 2010 Honda Civic from this dealership. I only have a three minute drive to work so I now have just under 80,000 km on my car.
Around the 50,000 km mark I got a spot of the roof of my car where I thought maybe bird poop or something had burnt off the paint. That mark stayed for a few years, now the white speckling which means it's the start of more patches appearing is on most of my car.
Honda Canada and this dealership acknowledge that it was faulty clear coat.
I only realized it was something to do with Honda when I started seeing other Honda's with the same problem.
I have been back to the dealership three times and have been told
I should hound Honda Canada to see if they will repaint it, they don't seem to want to call them.
I probably went down Lake Cowichan Hwy. and a rock chipped the paint on my roof and that's what started it. ( Well the rock would have had to have bounced all over my car then.)
I have not been loyal to the dealership because I didn't get my car serviced there even though I explained it was not about being loyal it was about be affordable. (Their service dept. has higher prices)
I have dealt with the two different dealerships the present owner has been involved with for over 20 years so I feel that's pretty loyal.
When I took my estimate of $2,800.00 (which now have found out is $3,200.00) in to the service manager and said I just want someone from this dealership to look me in the eye and tell me they thinks it's fair I pay this I was told it's not fair but what do you want me to do about it.
I've learnt my lesson not to deal there.
Their customer service doesn't care about customer - Maya
I had no problem with the service dept. but Sales Manager Quinn Binkley cares nothing about customer service once he has the car sold. Can not get a straight answer in writing from him and HE "dropped the ball" on applying for our refund on a car rental through the Honda extended warranty, costing us hundreds of dollars
Worst dealership - gonblack
My issue with this dealership is their attitude and not being honest with customer. The car sale specialist is lying about the condition of the car. Also, they advertised false information about the car. The car when I had test drive does have the alarm and auto power door lock function. However, the day after when I received the car, they told me that they deactivate the mobilizer because the malfucntion of car alarm. They told me that they will fix it as soon as possible. Couple days later, I brought the car to them and they said that the alarm was not installed before, so I have to purchase an aftermarket alarm. I tried to
contact the sale specialist but he's never there. So, I have to pay extra (around $500) to install alarm
Also, when I bought a car, I has noticed and let them know that there are 3 chips on my front windshield. The service specialist (Natalie) told me that they will fix the chips if they spread out without any charge. However, when I contact to the service department and the sale manager (Eugene), they unsuprisingly told that this was part of the deal and the charge is on me. The service guy told me the cost of repairing chips is $80 but if it spread out as crack, then I have to buy a new shield. So, it was unacceptable to have this kind of service in this dealership. Not mention about I was being transferred back and forth between each department whenever I call them and it is really wasting my time
Service is good Warrenty work expensive - Clobber8
The guys are good. I have some minor complaints but they fixed them with no fuss. The warranty work schedule is rediculesly expensive and uneccarry I think but this has nothing to do with the dealership. Salesman I deal with rocks
Ms Der Dee in Finance Awful - Mohammad24
I have been trying to contact Der Dee lady in finance to fix mistakes and spelling on my contract. Postal code suite number phone number are inputted incorrectly! After many many calls and emails, have not received a response. Once you buy a car from them,you’ll not receive any help after!!!!!! Especially when you say no to any protection offered for your car, expect her attitude to change to you. Nor nice person. Will not be returning and will not recommend to friends or family in future.
Up Sell Rip Off Artists - surreyhondascams
I have had many negative interactions with this dealership"s service department.
The last time I took my car in for an oil change, they had an advertisement that read "accept all competitors coupons". Before my appointment I mentioned I have coupons from different oil change places. The service person said, "no problem, just show me at the end and I'll apply the discount".
Upon completion of my oil change, I presented the coupons ( I had several from large nationally recognized businesses). I was told that Honda does not consider these companies as competitors and they will not accept them. I asked then, what coupons do they recognize as competitors and accept. they responded, "other Honda service centers". Honda doesn't send out any coupons. Out of frustration I asked to speak with the manager. The manager informed me if I do not pay in full, they will place a lien on my vehicle. I felt like I was held hostage.
Another time I called about replacing a light bulb for brake light, I called in and asked for a price for the bulb. I was told the bulbs are sold at cost and they would put them in for free. I was quoted $21.
I then called 3 separate Honda dealerships and they all quoted me $8 for the same bulb. I called Surrey Honda back to ask about the difference in price since it was "cost" price. I was told to go elsewhere if I was unhappy with the quote. No answer as to why their "cost" price was more than other Honda dealerships cost price.
Do not get your vehicle serviced at this dealership. They will take you for every dollar they can!
Excellent Service Advisors, Tony MA & Norman Joe - PERRI
These 2 Vancouver Honda Service Advisors (Tony MA & Norman Joe) were very helpful on June 22, 2019 & provided excellent service to a 2017 Honda CRV Touring client. They were clear, concise, communicated well and answered all questions so the client understood the items bei g serviced. Having bought 4 new Hondas in the last 4 years, these 2 advisors have provided excellent & helpful service guidance. These 2 advisors at Vancouver Honda always provide exemplary unmatched customer service. My name is Mr. T Perri and would like the ownership & management team to recognize these service advisors. Thank you so much Tony & Norman for your exceptional service!!! Regards, Mr. T. Perri - Vancouver, BC.
Car Service - Chant
I have been coming to Honda for years but the last two visits have been super poor.
I had someone put a patch on the tire and a couple days after the same tire was flat. i went someone else in surrey and they looked at my tire and they literally pulled the patch off and said it was not done properly when Honda tried to tell me that i had another leak.
My next visit was for a oil change which should have take a couple hours at the most. i dropped my car off at 12:30 picked it up after work at 4 and it was not even touched and apparently the guy thought he was working on mine but was someone elses car? then they told me a couple people called in sick. So i waited an hour, then when i got into my car the oil change still showed 10% so you could tell they just rushed and i get it where all human but at least give me a free oil change all they did was take $2 took labour cost so really makes me not want to go back for awhile.
Really horrible service - Boey073317$
We ordered a brand new vehicle one and half months ago, and then they told me we can get the vehicle around July or Aug! Today, the salesman(Paul) called me about they want us to used BRAND NEW VEHICLE PRICE to buy another DISPLAY CAR which had already 200KM or they are going to order the vehicle for us today. So the delivery would be delayed one more month! Plus, he was not trying to help for solving the problem, just keep pushing us to agree all the change! We already told them at the beginning about we have to use the vehicle at the end of Aug! They don’t even let us know the delay until we ask them again.
Stay away from them!!! - Dcostas7
I tried to buy a vehicle from these guys - dealt with John the sales advisor and he was very patient. I initially had decided on the 2019 Honda Pilot EX-L Navi but then my wife wanted the Touring as we felt we wanted the RES for the kids.
I put a deposit down for $1000 and when I went back today and renegotiated for the Touring ( earlier I was happy they asked me for my registration papers and John had called me and told me that I would get about $3500+tax for my 2006 Honda Odyssey.
However, when I went back a few days later to work out a deal for the Touring .... the sales manager wouldn’t accept it saying the doors were not working , too many after market parts etc and that NO Honda dealer would accept my trade. He asked me to sell it privately and I left there disappointed!
I left there and went to Jonker Honda and the sales manager there Elia who has been in the business for 35years drove my vehicle pointed out the issues and gave me $4k for my trade and $2k off the MSRP for a 2019 Honda Pilot Touring 7p which was very fair and close to the number I was willing to pay!
Thank you service Advisor Dan Pollard - Dl
My car needed a service and Dan managed to get me a service in one day as I had the opportunity to go on a road trip and my car was overdue for a service. Much appreciated_ big thank you??
High End Customer Service Fell Short of the Best Deal - Don Erichsen
My daughter totalled her 2012 Honda Civic and need a replacement. She was bound and determined to get another Honda and was a motivated buyer. We visited Spring Honda and met with Jason Spring. Jason was very knowledgable and helpful. He spent time getting to know my daughters wants and needs. The dealership and the people who work there were warm and friendly, we never felt pressured to make a move. In the end, however, Spring Honda was unable to win my daughter's business as they were not willing to compete with Alpine Toyota where my daughter was able to buy a new 2017 Corolla for the same term and payment as Spring Honda was offering a used Civic with 40,000 km.
My daughter was disappointed she could not get the Honda she wanted, but is extremely happy with the deal that she could make!
If you are looking for a Honda, Spring Honda is a great place to shop and I would highly recommend them for your Honda needs!
Thanks toJason and Corey for doing the best they could to win our business!!
In British Columbia
Bannister Honda Service & Car Sales
General Sales Manager
Financial Services Manager
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