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Fuel pump replacement - sunygirl65
Good service. Came in late after closing hours on a Saturday but still the service advisor ( Steve) took the time to talk to us and get required information. They had the new pump expedited over night on Monday and we had the car back Tuesday afternoon
Top Reviewed Specialists At This Dealership
Excellent service - Megan1
This is my second car I’ve bought from Cindy, she’s extremely knowledgeable and amazing to deal with! Quick and easy I got my new HRV that I’m inlove with!!
General Sales Manager
Diligent search and professional process. - Bill Nike
Having set very specific requirements (price, specification, finish level, low mileage, safety and reliability) in looking for a used vehicle and, after diligent searching over some weeks, Brandon (Sales) located a vehicle that ticked off most all the boxes! With prior approval, we test drove the vehicle over a 200km round trip resulting in some questions concerning tire wear and brake pads status. CR Honda agreed to reassess the prior 3rd party safety check, resulting in full remediation and compliance. In this regard both the sales and service personnel demonstrated adherence to 'best practice and professional service'. A 10/10 score by any account.
Registration of the vehicle and the transaction of payment and administrative paperwork, was likewise expedited with courtesy, speed, and a satisfactory outcome.
Based on this (and former) dealings with CR Honda, I have no reservation in commending their services.
A very happy customer!
excellent - Vancouver area buyer
We bought a 2015 Civic, working with Dustin and Paul. They were helpful, easy to work with, and not pushy at all. When a couple concerns arose, they generously addressed the issues. Great value here--well worth the drive from Vancouver.
Excellent service - Chenayi
I got excellent service from Eric Mak and he answered all my questions straight to the point. Was very happy. Looking forward to working more with him and all the staff at Campus Honda.
Disappointing - CD
I booked an appointment with Carter Honda to have a repair done on my Honda Civic. The repair had been suggested by Carter Honda mechanic at the time of the previous visit. When I arrived at the dealership right on time I was told they were fully booked and I should book another appointment for some other time. It is an hour drive from Surrey where I live to the dealership and all I was told to put it to a nutshell: "We are sorry. Come some other time." They have my phone on file. They could have at least called to cancel the appointment from their side to save my time and gas. Not to mention I had to adjust my schedule to allocate half of my day for the expected repair. Very-very disappointing.
A little disorganized. A lot bad service. - Bugeye77
Brought my vehicle in for a routine oil change inspection. I was told the apt would take 1.5 hours before hand. When I got there they told me to come back in 2.5 hours so I had to change my plans and get a shuttle back home. They ended up calling me 1.5 hours later to pick up in the end. A little annoying but no biggie. The next day I realize my car is making funny noises. I take the vehicle in the next morning where I explain the noises etc. They try to explain the noise is probably due to tire tread discrepancies and not the service they did. I insist they check for safety sake. They start to explain that they have a full schedule ahead of me and can’t fit me in, specifically pointing out another patron saying they need to get to work. Essentially forcing me to apologize to their clients for their mistake. I explain to them that my apt. Was 2 days before everyone else and I need them to fix the poor job they did previously so I can drive my kids around safely and also get myself to work. They FINALLY agree I can leave my car and they will take a look whenever they get a chance and call me whenever they happen to figure out what went wrong. Again I argue that I should be a priority since my apt was 2 days previous. Not to mention the shoddy service I received?! In the end I say fine and leave. They did not offer a shuttle or any other mode of transport to get around in the mean time. They call me 4 hours later and explain that something was rubbing the rotor and caliper and it’s fixed now I can come pick up the car. And it’s FREE OF CHARGE... gee thanks guys. Thinking I may just go back to spiffy lube in future...
Buying a Civic EX - SciDoc
I had an excellent experience from the moment I walked in the door. They listened to what I wanted and only showed me that. When I wanted a specific color, they worked hard to get it, including helping me with a rental during the interim. The salesperson and finance advisor were spectacular. Based on my experience, I highly recommend Nanaimo Honda.
High End Customer Service Fell Short of the Best Deal - Don Erichsen
My daughter totalled her 2012 Honda Civic and need a replacement. She was bound and determined to get another Honda and was a motivated buyer. We visited Spring Honda and met with Jason Spring. Jason was very knowledgable and helpful. He spent time getting to know my daughters wants and needs. The dealership and the people who work there were warm and friendly, we never felt pressured to make a move. In the end, however, Spring Honda was unable to win my daughter's business as they were not willing to compete with Alpine Toyota where my daughter was able to buy a new 2017 Corolla for the same term and payment as Spring Honda was offering a used Civic with 40,000 km.
My daughter was disappointed she could not get the Honda she wanted, but is extremely happy with the deal that she could make!
If you are looking for a Honda, Spring Honda is a great place to shop and I would highly recommend them for your Honda needs!
Thanks toJason and Corey for doing the best they could to win our business!!
Great customer service at Westwood Honda - FirstTimeEVBuyer
I first went out to Westwood Honda last summer when I started thinking of replacing my 24-year old Toyota Camry with an electric car. I met with Lynn who impressed me with her knowledge of EV’s. Since the Scrap-It program had run out of funding at that time, I decided to wait till it was funded again. Lynn contacted me when that happened, and in early January I was ready to scrap my old car and buy a 2015 Nissan Leaf. Throughout the process we got excellent help and advice from Lynn. There was no pressure on her part and all my many and often silly EV questions were answered professionally.
I have now been driving my EV for nearly three months and just LOVE it!
Living on the North Shore I have to keep the many hills in mind, as these affect the range of my Leaf, but it is actually fun to drive again!
Great sales, not so great anything else - Bb123
Went in to buy a car. Dealt with Colton who was very nice and super knowledgeable! I decided to buy and was directed to the finance guy Larry who was rude and condescending. Some things that I was told was included by the sales team, were denied by Larry....I wasn’t sure if I had understood the sales team
Incorrectly so went with it. It wasn’t until a week later I found out that Larry scammed me. I’m glad I stayed for Colton and the sales manager as they were great, but I would NOT go back and deal with their finance.l dept. I have bought a Toyota, kia and Chevy, used and new, and all those dealerships were very nice and worked with the customer to help them get into the car they wanted. That was NOT the case with Honda. Would follow Colton to another dealership, but unsure if I would go back to Island Honda .
Their customer service doesn't care about customer - Maya
I had no problem with the service dept. but Sales Manager Quinn Binkley cares nothing about customer service once he has the car sold. Can not get a straight answer in writing from him and HE "dropped the ball" on applying for our refund on a car rental through the Honda extended warranty, costing us hundreds of dollars
Fantastic - jjhill27
We were passing through on a roadtrip when we ran into trouble with our vehicle. The service department at this dealership got us in right away and back on the highway in no time. Fresh coffee, charging center that fit all my children's devices, and friendly staff really turned a frustrating situation around.
This Car Company has terrible customer service. - Elaine
I bought a 2010 Honda Civic from this dealership. I only have a three minute drive to work so I now have just under 80,000 km on my car.
Around the 50,000 km mark I got a spot of the roof of my car where I thought maybe bird poop or something had burnt off the paint. That mark stayed for a few years, now the white speckling which means it's the start of more patches appearing is on most of my car.
Honda Canada and this dealership acknowledge that it was faulty clear coat.
I only realized it was something to do with Honda when I started seeing other Honda's with the same problem.
I have been back to the dealership three times and have been told
I should hound Honda Canada to see if they will repaint it, they don't seem to want to call them.
I probably went down Lake Cowichan Hwy. and a rock chipped the paint on my roof and that's what started it. ( Well the rock would have had to have bounced all over my car then.)
I have not been loyal to the dealership because I didn't get my car serviced there even though I explained it was not about being loyal it was about be affordable. (Their service dept. has higher prices)
I have dealt with the two different dealerships the present owner has been involved with for over 20 years so I feel that's pretty loyal.
When I took my estimate of $2,800.00 (which now have found out is $3,200.00) in to the service manager and said I just want someone from this dealership to look me in the eye and tell me they thinks it's fair I pay this I was told it's not fair but what do you want me to do about it.
I've learnt my lesson not to deal there.
Excellent service at this Honda location - stephc
I recently visited this Honda to purchase my new vehicle. Natalie Chapman and Mark Deacon went above and beyond with there service and care. I would absolutely recommend this dealership to anyone looking to find the car they love for in an efficient, respectful manner.
Things have changed for the worst... - Trinty
Well 2 years later and oh how things change!
Went in to get my car fixed...and it was suggested I trade my car in for a never model.
Sad to report Jason, the manager at the time I bought my 1st car, was gone. Apparently all the customer service went with him.
Finance dept was the WORST! The one girl actually kept yawning on the phone while talking to me! Zero follow up... and no return call from the manager, with whom I had delt with. Guess they have turned into same as all the others! And I’m figuring they don’t need my business! All the referrals I used to send their way...no more!
Careless Service department has Major consequences - AshleysFriendsUnite
After xxxx near a month of keeping relatively silent about this situation, I am speaking up because I am not going to be disrespected or dismissed over something that was completely not my fault to begin with. I am at a loss. I purchased my car from Honda Way, Abbotsford Auto Mall. For me, this is one of the happiest days of my life as a new car was a really exciting thing after driving an older used vehicle. They made this a positive experience for me and I had nothing but good things to say about their dealership until now. On January 19th, I dropped my car off to their location for simple maintenance work, which included air filters, brakes, and an oil change and this is what I came back to.
They called me and claimed that the latch on the hood was not secured and flipped up on them when they took it for a test drive, which cause a “little dent”. After driving down there and seeing it for myself this was not a “little dent”. My car after being assessed by an auto body shop was well over $5000 worth of repairs. The dealership wanted to repair this in a private matter and pretend it never happened but with it being over $5000 worth of damage how can you pretend that that never happened? My car was one of a kind, as a lot of you know her name was Merlot. She is a rare colour, which the auto body shop admitted they would have a difficult time colour matching it and it would likely not be the same as what it once was.
The repair and this substantial damage has permanently devalued this car. When I went to speak with the manager about this, I felt very dismissed as they were tried to upsell me and get me to pay more to get into the brand new 2019 car, when really that day I walked in to pay the rest of my car off in full and never have to think about a car payment again. Why should I have to pay more money over a mistake that was complete not my fault? After talking to another manager, we agreed that he would try to find me a used car at same mileage that I would be happy with. For the past month, I have been patient with them and have been driving a loaner car and they have been very limited to trying to find a solution for me.
Today, they called me and said they are going to do nothing for me, that the repair on my car is done and that they were going to drive it to my house and pick up the loaner car. This is unacceptable after the inconveniences they have cause me. After all this and to have them do absolutely NOTHING after everything that has happened why should I be the one to suffer with a depreciated car?! If you are looking to buy a Honda or own a Honda, my advice to you is to NEVER purchase or deal with The Honda Way, Abbotsford in the Automall. They obviously don’t care about their customers or their vehicles.
Service is good Warrenty work expensive - Clobber8
The guys are good. I have some minor complaints but they fixed them with no fuss. The warranty work schedule is rediculesly expensive and uneccarry I think but this has nothing to do with the dealership. Salesman I deal with rocks
Friendly Service - sam
We were looking for a particular car and found it at destination Honda ,Micheal Ash helped us and was very helpful in us achieving what we set out budget wise. Very professional and fun to deal with.thank you will be recommending to others.
Will charge you for every drop of gas in service department - Pureleaf
I used to have great experience at Richmond Honda but sadly this will be my last visit after 18 years of bringing mine and my family's vehicles here for service. Chris had always taken care of me and even provided free loaners for times where I have to use a car for work and never charged me for gas or any other fees. He would also suggest to do certain maintenance items if I wanted to save some money.
This time unfortunately he was not available and I went with another service advisor. First thing he said was we always charge for loaners, no exceptions and bring back a gas receipt. Okay, fine I'll deal with the attitude and I'll pay this one time since I needed a vehicle for work. I wouldn't have needed a vehicle in the first place if they had technicians that worked on Mondays but nope, they only work Tuesday to Friday. I also had Maintenance A123 done which was $450+, so it wasn't like I wasn't giving them business. Also had a warranty issue and parts needed to be ordered so had to schedule another appointment. To save some time and to avoid paying for an extra day for the loaner, I asked my brother to take the loaner back. I will admit I forgot to tell my brother to fill up the car even though the gas needle did not move at all since I only drove 20 km's.
Then I get a phone call from this service advisor pretty much berating me for not filling up the car and now he has to get someone to fill it up and will bill it on my credit card for the inconvenience. He also accused me of denting the car which was impossible by the way I had the car parked. He actually billed me $9.16 and mailed me the invoice. Gas itself was $8.18 but they also added tax again so they double taxed me. This is like the most pettiest thing I have ever seen by a company. Not only that, they have not completed the warranty work. I obviously refused to take another loaner car and they only work Tue-Fri so the lady said she will get back to me with a solution. Not surprised, it's been almost a month and no phone call back.
I went to another dealership and told them the whole story. They were amazed at how Richmond Honda acted and vowed to make a better experience. Not only did I get my car fixed under warranty but they offered a free loaner car and said don't worry about the gas. I have been at other dealers for other makes and they only ask you to fill up to the same gas level. Never asked for a receipt unlike this service advisor.
I totally understand that Richmond Honda has a right to charge for a loaner and gas. But I can also tell you it's a surefire way to lose a customer by charging less than $10 of gas. To lose 18 years of business over $10 is pretty petty in my opinion. That service I did was not cheap as well as it was $400+. Hope this review help prevent others from having the same experience.
Up Sell Rip Off Artists - surreyhondascams
I have had many negative interactions with this dealership"s service department.
The last time I took my car in for an oil change, they had an advertisement that read "accept all competitors coupons". Before my appointment I mentioned I have coupons from different oil change places. The service person said, "no problem, just show me at the end and I'll apply the discount".
Upon completion of my oil change, I presented the coupons ( I had several from large nationally recognized businesses). I was told that Honda does not consider these companies as competitors and they will not accept them. I asked then, what coupons do they recognize as competitors and accept. they responded, "other Honda service centers". Honda doesn't send out any coupons. Out of frustration I asked to speak with the manager. The manager informed me if I do not pay in full, they will place a lien on my vehicle. I felt like I was held hostage.
Another time I called about replacing a light bulb for brake light, I called in and asked for a price for the bulb. I was told the bulbs are sold at cost and they would put them in for free. I was quoted $21.
I then called 3 separate Honda dealerships and they all quoted me $8 for the same bulb. I called Surrey Honda back to ask about the difference in price since it was "cost" price. I was told to go elsewhere if I was unhappy with the quote. No answer as to why their "cost" price was more than other Honda dealerships cost price.
Do not get your vehicle serviced at this dealership. They will take you for every dollar they can!
Car Service - Chant
I have been coming to Honda for years but the last two visits have been super poor.
I had someone put a patch on the tire and a couple days after the same tire was flat. i went someone else in surrey and they looked at my tire and they literally pulled the patch off and said it was not done properly when Honda tried to tell me that i had another leak.
My next visit was for a oil change which should have take a couple hours at the most. i dropped my car off at 12:30 picked it up after work at 4 and it was not even touched and apparently the guy thought he was working on mine but was someone elses car? then they told me a couple people called in sick. So i waited an hour, then when i got into my car the oil change still showed 10% so you could tell they just rushed and i get it where all human but at least give me a free oil change all they did was take $2 took labour cost so really makes me not want to go back for awhile.
Stay away from them!!! - Dcostas7
I tried to buy a vehicle from these guys - dealt with John the sales advisor and he was very patient. I initially had decided on the 2019 Honda Pilot EX-L Navi but then my wife wanted the Touring as we felt we wanted the RES for the kids.
I put a deposit down for $1000 and when I went back today and renegotiated for the Touring ( earlier I was happy they asked me for my registration papers and John had called me and told me that I would get about $3500+tax for my 2006 Honda Odyssey.
However, when I went back a few days later to work out a deal for the Touring .... the sales manager wouldn’t accept it saying the doors were not working , too many after market parts etc and that NO Honda dealer would accept my trade. He asked me to sell it privately and I left there disappointed!
I left there and went to Jonker Honda and the sales manager there Elia who has been in the business for 35years drove my vehicle pointed out the issues and gave me $4k for my trade and $2k off the MSRP for a 2019 Honda Pilot Touring 7p which was very fair and close to the number I was willing to pay!
HORRIBLE SALES MGR JOHN LEE - jovestar
HAD A GREAT EXPERIENCE WITH TIM OUR SALES GUY, HOWEVER WHEN THE SALES MGR JOHN LEE BECAME PART OF THE SALES NEGOTIATIONS EVERYTHING WENT FOR A SH"T. HAVE BEEN A CUSTOMER WITH THEM FOR 8 YEARS BOUGHT A BRAND NEW CRV TOURING IN 2016 CASH.
HE WAS UNWILLING TO MAKE A REASONABLE DEAL, RUDE NO CUSTOMER SERVICE WALKED AWAY AND WAS SO RUDE AND UNPROFESSIONAL IN HIS APPROACH AND RESPONSE THAT THEY LOST ANOTHER CUSTOMER. MUST BE A REASON WHY THEY ONLY ARE 1 STAR......
Thank you service Advisor Dan Pollard - Dl
My car needed a service and Dan managed to get me a service in one day as I had the opportunity to go on a road trip and my car was overdue for a service. Much appreciated_ big thank you??
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