Excellent customer service and sales experience! - happy customer-Rita
I purchased a pre-owned Ford Escape from Bannister Honda.
The dealership has an awesome team environment with excellent customer service, high quality inventory and reasonable prices. I appreciate how I was treated by every employee I encountered, with friendliness, kindness and respect. Jason is fantastic. He listened to my wish list of preferences and requirements and found me the best vehicle! Thank you Jason! I will maintain my vehicle with services from Bannister Honda. I highly recommend the Bannister Honda team for exceptional customer service and a truly positive sales experience!
Top Reviewed Specialists At This Dealership
Diligent search and professional process. - Bill Nike
Having set very specific requirements (price, specification, finish level, low mileage, safety and reliability) in looking for a used vehicle and, after diligent searching over some weeks, Brandon (Sales) located a vehicle that ticked off most all the boxes! With prior approval, we test drove the vehicle over a 200km round trip resulting in some questions concerning tire wear and brake pads status. CR Honda agreed to reassess the prior 3rd party safety check, resulting in full remediation and compliance. In this regard both the sales and service personnel demonstrated adherence to 'best practice and professional service'. A 10/10 score by any account.
Registration of the vehicle and the transaction of payment and administrative paperwork, was likewise expedited with courtesy, speed, and a satisfactory outcome.
Based on this (and former) dealings with CR Honda, I have no reservation in commending their services.
A very happy customer!
excellent - Vancouver area buyer
We bought a 2015 Civic, working with Dustin and Paul. They were helpful, easy to work with, and not pushy at all. When a couple concerns arose, they generously addressed the issues. Great value here--well worth the drive from Vancouver.
Excellent cusomer service. - Satisfied Customer
Thanks for working late Patrick! It was much appreciated. I have had only positive experiences with this dealership. Best Honda dealership I have encountered over the years.
Really like my new truck - @123Fakest
I really enjoy my new/ used truck. The service was amazing as well as all the staff. I would refer anyone I know looking for a vehicle to Honda wood Wheaton.
Awesome experience! - Dcostas7
Keegan Reilly was awesome to work with! After a Honda dealer that I negotiated with on the mainland screwed me over on the delivery of my new 2019 Honda Pilot touring 7P.... I reached out to Campus Honda and Keegan and his sales manager David G. bent over backwards to earn my business and it resulted me catching the ferry from the mainland to Victoria the very next day to pick up my new vehicle!
I highly recommend dealing with Keegan and he was very patient and didn't roll his eyes or get defensive when I told him I was a Car Cost Canada member!!
They also gave me a decent price on my 2006 Honda Odyssey trade s/t a test drive which I was okay with. I was very happy with my new purchase and Keegan answered all my questions patiently when I took delivery of the vehicle the same day I caught the ferry.
Disappointing - CD
I booked an appointment with Carter Honda to have a repair done on my Honda Civic. The repair had been suggested by Carter Honda mechanic at the time of the previous visit. When I arrived at the dealership right on time I was told they were fully booked and I should book another appointment for some other time. It is an hour drive from Surrey where I live to the dealership and all I was told to put it to a nutshell: "We are sorry. Come some other time." They have my phone on file. They could have at least called to cancel the appointment from their side to save my time and gas. Not to mention I had to adjust my schedule to allocate half of my day for the expected repair. Very-very disappointing.
John Park - Esther12345
My experience at Honda in Langley was great. John Park was absolutely amazing and gave us a really good deal. Would recommend him to anyone.
Recall on 2018 Honda Civic Turbo - Oreo333
Service department enamel was very quick and thorough replacing oil and exchanging part for fuel injection that was a recall on the 2018 turbo motor.
Great prices and awesome, no pressure service - LAdams
I loved my experience with Paul Solta at Westwood Honda. He was super helpful without a hint of sales pressure, and when I changed my mind about purchasing an EV and asked for my deposit back, he was very gracious. It was such a pleasant change to work with a dealership that simply gives you their best price and doesn’t haggle. From my research on-line and after going back and forth on price with a couple of other dealerships, I would say Westwood seems to have the best price on used Nissan Leafs.
Engine Light Check - Amilia
I went to the service department the other day as I my engine light went on and I wanted to see the code to know what was wrong. I went in and the man said it would take 2 hours roughly to check for the code when this is a 2 minute process... I could do it myself if I had the reader. As well it was going to cost me $100. I am a young female, and I felt as if he was trying to take advantage of me for assuming my lack of knowledge about my engine light coming on. I went to Mr. Lube instead where he did the whole process in 3 minutes and with a minimal charge less than 1/4 of the price at the Honda service centre.
High End Customer Service Fell Short of the Best Deal - Don Erichsen
My daughter totalled her 2012 Honda Civic and need a replacement. She was bound and determined to get another Honda and was a motivated buyer. We visited Spring Honda and met with Jason Spring. Jason was very knowledgable and helpful. He spent time getting to know my daughters wants and needs. The dealership and the people who work there were warm and friendly, we never felt pressured to make a move. In the end, however, Spring Honda was unable to win my daughter's business as they were not willing to compete with Alpine Toyota where my daughter was able to buy a new 2017 Corolla for the same term and payment as Spring Honda was offering a used Civic with 40,000 km.
My daughter was disappointed she could not get the Honda she wanted, but is extremely happy with the deal that she could make!
If you are looking for a Honda, Spring Honda is a great place to shop and I would highly recommend them for your Honda needs!
Thanks toJason and Corey for doing the best they could to win our business!!
Great sales, not so great anything else - Bb123
Went in to buy a car. Dealt with Colton who was very nice and super knowledgeable! I decided to buy and was directed to the finance guy Larry who was rude and condescending. Some things that I was told was included by the sales team, were denied by Larry....I wasn’t sure if I had understood the sales team
Incorrectly so went with it. It wasn’t until a week later I found out that Larry scammed me. I’m glad I stayed for Colton and the sales manager as they were great, but I would NOT go back and deal with their finance.l dept. I have bought a Toyota, kia and Chevy, used and new, and all those dealerships were very nice and worked with the customer to help them get into the car they wanted. That was NOT the case with Honda. Would follow Colton to another dealership, but unsure if I would go back to Island Honda .
Fantastic - jjhill27
We were passing through on a roadtrip when we ran into trouble with our vehicle. The service department at this dealership got us in right away and back on the highway in no time. Fresh coffee, charging center that fit all my children's devices, and friendly staff really turned a frustrating situation around.
Excellent service at this Honda location - stephc
I recently visited this Honda to purchase my new vehicle. Natalie Chapman and Mark Deacon went above and beyond with there service and care. I would absolutely recommend this dealership to anyone looking to find the car they love for in an efficient, respectful manner.
Things have changed for the worst... - Trinty
Well 2 years later and oh how things change!
Went in to get my car fixed...and it was suggested I trade my car in for a never model.
Sad to report Jason, the manager at the time I bought my 1st car, was gone. Apparently all the customer service went with him.
Finance dept was the WORST! The one girl actually kept yawning on the phone while talking to me! Zero follow up... and no return call from the manager, with whom I had delt with. Guess they have turned into same as all the others! And I’m figuring they don’t need my business! All the referrals I used to send their way...no more!
Careless Service department has Major consequences - AshleysFriendsUnite
After xxxx near a month of keeping relatively silent about this situation, I am speaking up because I am not going to be disrespected or dismissed over something that was completely not my fault to begin with. I am at a loss. I purchased my car from Honda Way, Abbotsford Auto Mall. For me, this is one of the happiest days of my life as a new car was a really exciting thing after driving an older used vehicle. They made this a positive experience for me and I had nothing but good things to say about their dealership until now. On January 19th, I dropped my car off to their location for simple maintenance work, which included air filters, brakes, and an oil change and this is what I came back to.
They called me and claimed that the latch on the hood was not secured and flipped up on them when they took it for a test drive, which cause a “little dent”. After driving down there and seeing it for myself this was not a “little dent”. My car after being assessed by an auto body shop was well over $5000 worth of repairs. The dealership wanted to repair this in a private matter and pretend it never happened but with it being over $5000 worth of damage how can you pretend that that never happened? My car was one of a kind, as a lot of you know her name was Merlot. She is a rare colour, which the auto body shop admitted they would have a difficult time colour matching it and it would likely not be the same as what it once was.
The repair and this substantial damage has permanently devalued this car. When I went to speak with the manager about this, I felt very dismissed as they were tried to upsell me and get me to pay more to get into the brand new 2019 car, when really that day I walked in to pay the rest of my car off in full and never have to think about a car payment again. Why should I have to pay more money over a mistake that was complete not my fault? After talking to another manager, we agreed that he would try to find me a used car at same mileage that I would be happy with. For the past month, I have been patient with them and have been driving a loaner car and they have been very limited to trying to find a solution for me.
Today, they called me and said they are going to do nothing for me, that the repair on my car is done and that they were going to drive it to my house and pick up the loaner car. This is unacceptable after the inconveniences they have cause me. After all this and to have them do absolutely NOTHING after everything that has happened why should I be the one to suffer with a depreciated car?! If you are looking to buy a Honda or own a Honda, my advice to you is to NEVER purchase or deal with The Honda Way, Abbotsford in the Automall. They obviously don’t care about their customers or their vehicles.
Service is good Warrenty work expensive - Clobber8
The guys are good. I have some minor complaints but they fixed them with no fuss. The warranty work schedule is rediculesly expensive and uneccarry I think but this has nothing to do with the dealership. Salesman I deal with rocks
Dee Der in finance is RUDE - Jayms
Would not recommend the finance girl Dee Der..... Unprofessional, rude and could not answer any of our questions about leasing or financing.
Never returned calls or followed up with us after multiple attempts. Stuttered and made excuses, we drove by and saw her smoking outside instead...... Went to another dealer and received much better service and advice immediately and actually wanted our business!!
Car Service - Chant
I have been coming to Honda for years but the last two visits have been super poor.
I had someone put a patch on the tire and a couple days after the same tire was flat. i went someone else in surrey and they looked at my tire and they literally pulled the patch off and said it was not done properly when Honda tried to tell me that i had another leak.
My next visit was for a oil change which should have take a couple hours at the most. i dropped my car off at 12:30 picked it up after work at 4 and it was not even touched and apparently the guy thought he was working on mine but was someone elses car? then they told me a couple people called in sick. So i waited an hour, then when i got into my car the oil change still showed 10% so you could tell they just rushed and i get it where all human but at least give me a free oil change all they did was take $2 took labour cost so really makes me not want to go back for awhile.
Will charge you for every drop of gas in service department - Pureleaf
I used to have great experience at Richmond Honda but sadly this will be my last visit after 18 years of bringing mine and my family's vehicles here for service. Chris had always taken care of me and even provided free loaners for times where I have to use a car for work and never charged me for gas or any other fees. He would also suggest to do certain maintenance items if I wanted to save some money.
This time unfortunately he was not available and I went with another service advisor. First thing he said was we always charge for loaners, no exceptions and bring back a gas receipt. Okay, fine I'll deal with the attitude and I'll pay this one time since I needed a vehicle for work. I wouldn't have needed a vehicle in the first place if they had technicians that worked on Mondays but nope, they only work Tuesday to Friday. I also had Maintenance A123 done which was $450+, so it wasn't like I wasn't giving them business. Also had a warranty issue and parts needed to be ordered so had to schedule another appointment. To save some time and to avoid paying for an extra day for the loaner, I asked my brother to take the loaner back. I will admit I forgot to tell my brother to fill up the car even though the gas needle did not move at all since I only drove 20 km's.
Then I get a phone call from this service advisor pretty much berating me for not filling up the car and now he has to get someone to fill it up and will bill it on my credit card for the inconvenience. He also accused me of denting the car which was impossible by the way I had the car parked. He actually billed me $9.16 and mailed me the invoice. Gas itself was $8.18 but they also added tax again so they double taxed me. This is like the most pettiest thing I have ever seen by a company. Not only that, they have not completed the warranty work. I obviously refused to take another loaner car and they only work Tue-Fri so the lady said she will get back to me with a solution. Not surprised, it's been almost a month and no phone call back.
I went to another dealership and told them the whole story. They were amazed at how Richmond Honda acted and vowed to make a better experience. Not only did I get my car fixed under warranty but they offered a free loaner car and said don't worry about the gas. I have been at other dealers for other makes and they only ask you to fill up to the same gas level. Never asked for a receipt unlike this service advisor.
I totally understand that Richmond Honda has a right to charge for a loaner and gas. But I can also tell you it's a surefire way to lose a customer by charging less than $10 of gas. To lose 18 years of business over $10 is pretty petty in my opinion. That service I did was not cheap as well as it was $400+. Hope this review help prevent others from having the same experience.
Great experience - Lynne
Thank you for the wonderful service in the purchase of my Civic. Henry was very helpful from our beginning email contact, our telephone contact, and finally in person.
Stay away from them!!! - Dcostas7
I tried to buy a vehicle from these guys - dealt with John the sales advisor and he was very patient. I initially had decided on the 2019 Honda Pilot EX-L Navi but then my wife wanted the Touring as we felt we wanted the RES for the kids.
I put a deposit down for $1000 and when I went back today and renegotiated for the Touring ( earlier I was happy they asked me for my registration papers and John had called me and told me that I would get about $3500+tax for my 2006 Honda Odyssey.
However, when I went back a few days later to work out a deal for the Touring .... the sales manager wouldn’t accept it saying the doors were not working , too many after market parts etc and that NO Honda dealer would accept my trade. He asked me to sell it privately and I left there disappointed!
I left there and went to Jonker Honda and the sales manager there Elia who has been in the business for 35years drove my vehicle pointed out the issues and gave me $4k for my trade and $2k off the MSRP for a 2019 Honda Pilot Touring 7p which was very fair and close to the number I was willing to pay!
HORRIBLE SALES MGR JOHN LEE - jovestar
HAD A GREAT EXPERIENCE WITH TIM OUR SALES GUY, HOWEVER WHEN THE SALES MGR JOHN LEE BECAME PART OF THE SALES NEGOTIATIONS EVERYTHING WENT FOR A SH"T. HAVE BEEN A CUSTOMER WITH THEM FOR 8 YEARS BOUGHT A BRAND NEW CRV TOURING IN 2016 CASH.
HE WAS UNWILLING TO MAKE A REASONABLE DEAL, RUDE NO CUSTOMER SERVICE WALKED AWAY AND WAS SO RUDE AND UNPROFESSIONAL IN HIS APPROACH AND RESPONSE THAT THEY LOST ANOTHER CUSTOMER. MUST BE A REASON WHY THEY ONLY ARE 1 STAR......
Thank you service Advisor Dan Pollard - Dl
My car needed a service and Dan managed to get me a service in one day as I had the opportunity to go on a road trip and my car was overdue for a service. Much appreciated_ big thank you??
In British Columbia
Bannister Honda Service & Car Sales
General Sales Manager