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Service is ok. They do not wash or vacuum your vehicle.... - Cruzin
Service is ok. They do not wash or vacuum your vehicle. Services are very expensive. I paid $532 in Feb for a service and then had another service done on Oct 23 at a cost of $319 and had only driven 3315 km between services. Feel services should be based on mileage no each 6 months. Likely go elsewhere for service due to cost and need.
Top Reviewed Specialists At This Dealership
Service has always been good if not cheap. We're selling... - Dave Patrick
Service has always been good if not cheap. We're selling our Fit soon and will be sorry to have to move elsewhere for service. We'd have loved to stay with Carter Honda but Honda Canada has failed to import/build a plug in hybrid CRV and we want to be part of the solution to climate change with our next vehicle.
We want to thank the Service dept. for their outstanding... - rifkin
We want to thank the Service dept. for their outstanding and caring customer service. Very friendly, efficient and caring staff in all departments at Campus Honda.
We spotted a 2014 Jeep Grand Cherokee Summit V8 on their... - Bruce & Charlene Jennejohn
We spotted a 2014 Jeep Grand Cherokee Summit V8 on their lot and immediately fell in love with it, although we did test drive other vehicles at other lots in Kelowna. We received excellent service from Garry Grochowich, Wes, Andre and several other employees at Harmony Honda. It was our pleasure doing business with them!
The people who works here are bunch of LIARS! We... - MVan
The people who works here are bunch of LIARS! We Purchased a civic September 2019, this is my second car from them. The first one was HRV, after more than a year of driving it, the air-conditioner failed to work. We bring it back, and as per them we need to leave the vehicle for a couple of days to give them enough time to fix the problem, which is not reasonable and time consuming for us, we live an hour and half from PG. Instead of waiting for them to have it repair, we decided to purchase a new car and that is the civic 2019. We paid $5000 as penalty for returning the defective HRV!!!! Upon purchased of the 2019 civic, we were informed not to get a windshield insurance because we are already covered through the owners comfort coverage. We hold on to their word, because we did believe and trust them (before). A couple weeks ago, the windshield was cracked. Before I send it for replacement, I phoned them to confirm if it is covered, the guy that I spoked confirmed not once but a few times of calling them that it is covered. I paid $962 for the replacement, as per the guy who answered the call, I need to submit the paperwork to honda to get my reimbursement, only to find out that it is not covered by owners comfort, it is only covered if you will get a windshield insurance. If their manager and their agent told us about this before instead of telling us NOT to get insurance for the windshield we could have saved money!!!.
They are LIARS!!! do not fall into their tricks!! Make sure you get everything into writing otherwise you will end up loosing more money because they are not HONEST!!! THEY CAN'T BE TRUSTED!!!
I DO NOT RECOMMEND THIS COMPANY TO ANYONE, THIS WILL BE PASS ON TO ALL FRIENDS, FAMILY AND EVERYONE WE KNOW IN TOWN!!!! THERE ARE OTHER COMPANY IN PG THAT DESERVES YOUR HARD EARNED MONEY!!!
Very organized system in place from initial appointment... - Nanoose Bay
Very organized system in place from initial appointment process through service which was friendly, efficient, and well and clearly explained issue and solutions.
Service department at penticton honda is famous for... - Tim
Service department at penticton honda is famous for pulling problems out of thin air, why? Because every lie, pads their pockets in a "bonus structure" developed by none other, than penticton honda. All these negative reviews are because of one service guy especially, even though you may bring your car in for warranty work, I guarantee the service department will find something to charge you for. They are pressured into at least charging every customer a small fee which goes towards their year end bonus check. I know buyers of new Hondas that refuse to get their cars seviced here! Should say enough. The reviews say they are working on improving, but this has gone on since day one. Disgusting.
Franklin was excellent throughout the entire transaction.... - Kerri.a.Chisolm
Franklin was excellent throughout the entire transaction. Thank you for the great service and prof service
We have been consistently impressed with Destination's... - HMNuist
We have been consistently impressed with Destination's service team - friendly, knowledgeable and very helpful. Service Advisor Sam has been really great to deal with.
Horrible service. After charging $280 for oil change... - Edin Tiric
Horrible service. After charging $280 for oil change just $107 and alignment $130. Checked my car with 18k km in 3 years. They said everything is good with car and ready to go. They found A/C leak (bcz Honda give extra 10 years for A/C) and probably replaced I hope. Nobody noticed that my tire is damaged really bad and is still in warranty. I show them tire. Manager of service department told me the tire is still good and safe for driving but we need to replace. My car was there 24h and I need to wait 1/2 hours more .
They told me why I didn't told them that. I ask them do I need to change my oil and pay u guys?
In 4 service i pay 3 times alignment..bcz last time I was fighting with them and proved that result are same like last time after alignment...after that checked again alignment and was great!!
Really horrible service and I'm disappointed 😞 with Jonker Honda..they don't have a replacement car for you!!!
Sadly for 2021!!!
Very cooperative staff. Excellent experience.polite,... - Anilkumar2336
Very cooperative staff. Excellent experience.polite, humble, confident, good leadership quality, acts like a friend, mature enough to tackle 2-3 clients at one time.
Have to give a huge shout out to the Service Centre and... - bjsis
Have to give a huge shout out to the Service Centre and the Manager, Tyson Schwarz who managed to get me in for a service without an appointment. In the middle of a blizzard of medical appointments for my sister, including several in Kelowna and they just said I had enough on my plate and they would get me in that day. Only had to wait an hour and a half - one less thing to worry about in weeks of worries. Thank you so much.
Bhupinder is outstanding as a salesman at Honda Way. He... - Karim
Bhupinder is outstanding as a salesman at Honda Way. He treated us with respect and made us feel very welcome. He was very fair and honest as a salesman which these days is very hard to find. I can't say enough about Bhupinder I will be back to purchase more cars from him for me and my family. Totally loved my experience with Bhupinder and Honda Way.
Beware the service department ! $295 for a battery for a... - Petrlondon999
Beware the service department ! $295 for a battery for a 2012 Hyundai - double a reasonable price ! If you are not mechanically knowledgeable they will fleece you ! Went in for a minor service & fix a leaking tire & drive away $800 poorer! Rip off place !
Sold me a Lemon been saving forever to buy a nice car... - rh
Sold me a Lemon been saving forever to buy a nice car they truly ripped me off this car is going to have big problems took it back to them they said nothing wrong noise is getting worse thanks Marv Jones’s their 100 point inspection is a bunch of BS I ended finding a tone of rat poo in my motor after. My car noises are getting worse and now I’m stuck paying money for a car that I will have to do major repairs
Crap.Brand new car bought last week of March 2021 (which... - Navjotsingh
Crap.Brand new car bought last week of March 2021 (which has not completed its 4 months) its not getting Start after its very First Service . 2nd time I have to take off from work because of my Brand new Honda Accord hybrid touring. From India our whole family was Honda Lover.
In spring 2019 my daughter went to trade in her 1996... - Sparrow
In spring 2019 my daughter went to trade in her 1996 Civic, with no technology, for a newer model. Scott showed her a 2016 Fit which she decided to buy. Once the decision was made she was referred to the ‘paperwork person’ and left to figure out the new technology for herself. When Scott was asked how to turn the car on he grudgingly showed her and then walked away, after all he had his commission! Most disappointing for me, her mother, a customer at IH since 2007. Would not recommend Scott to anyone.
I want to thank Muzher for his excellent help in... - Powerquilter
I want to thank Muzher for his excellent help in assisting me in n purchasing my Passport.
I felt very comfortable and not pressured to buy. I would definitely recommend him to anyone looking for a Honda. This is my third Honda
Amazing Service. No greasy or pushy salesmen, only people... - CrystalB
Amazing Service. No greasy or pushy salesmen, only people helping me find the right vehicle and get the best pricing. I highly suggest Discovery Honda!
I left my car there for recall purposes. Someone had... - cyntse
I left my car there for recall purposes. Someone had banged my car against something. Leaving my car with extra new scratches and the bumper was smashed. The manager did everything to cover their errors. I had to get a hit and run report with ICBC.
excellent - Vancouver area buyer
We bought a 2015 Civic, working with Dustin and Paul. They were helpful, easy to work with, and not pushy at all. When a couple concerns arose, they generously addressed the issues. Great value here--well worth the drive from Vancouver.
This is the third time I've brought in my car for... - Naomi
This is the third time I've brought in my car for servicing at Richmond Honda. And two of the three times I've come here they've had issues with them and my warranty company, which is third-party I did not purchase through Honda. The first time was getting my rims fixed. They made me pay upfront instead of going through my warranty company, which my warranty company even gave them a walkthrough in how to file a claim through them. My warranty company had to be the one reimbursing me when this could've been all clean and done through just proper research or even a couple calls.
The third time I brought my car in for servicing, I was also wanting to fix my flat tire which I was told that it was driven on flat so the wheel itself was wrecked and I needed to replace it with an entirely new wheel. OK, that's fair I said please deal with it through my warranty company because I'm covered. I get a call later in the day to notify me that my claim was denied. That didn't make any sense to me so I called the rep at my warranty company (doing their job for them I suppose), and I was notified that the claim should have been approved and been good to go as I explained the situation to them. The rep then tells me their claims reps are all gone for the day and that she will give me an update on Monday. So I call back to Honda to let them know please leave my car there for the weekend (I dropped it off Friday for servicing). Fast forward to Monday, I was notified by the rep of the warranty company that there was NEVER a claim filed through for my car. Honda had only called in to tell them but NEVER filed a proper claim so of course it was so-called "denied" or never approved because my warranty company never even got a "request" or "claim" for them to even approve??. Great. Next I get a phone-call from Honda to let me know that there were ADDITIONAL issues with my car during the road test (which by the way should have been done FRIDAY, why are you calling me on MONDAY to tell me about it???) but not to worry cause the concern they assume it had is all covered under warranty but they wanted to keep my car for another day. I said No, cause I've personally never heard this so called noise they were talking about. And I couldn't leave my car for another day when I had appointments lined up the next day as I assumed my car would've been good to go by now. My warranty company also had to call Honda to walk them through how to file a claim again and at the end of all this I ended up having to pay for the wheel first and my warranty company to reimburse me AGAIN.
The only thing they did right was put my stuff in the back seat back into my trunk for me (as I had moved it from the trunk into the back seats to put the wrecked tire in when I changed it for a spare).
Will not be bringing my car here ever again. Unfortunate because when I purchased my car from here the sales team was awesome, cannot say the same for service.
Stay away from them!!! - Dcostas7
I tried to buy a vehicle from these guys - dealt with John the sales advisor and he was very patient. I initially had decided on the 2019 Honda Pilot EX-L Navi but then my wife wanted the Touring as we felt we wanted the RES for the kids.
I put a deposit down for $1000 and when I went back today and renegotiated for the Touring ( earlier I was happy they asked me for my registration papers and John had called me and told me that I would get about $3500+tax for my 2006 Honda Odyssey.
However, when I went back a few days later to work out a deal for the Touring .... the sales manager wouldn’t accept it saying the doors were not working , too many after market parts etc and that NO Honda dealer would accept my trade. He asked me to sell it privately and I left there disappointed!
I left there and went to Jonker Honda and the sales manager there Elia who has been in the business for 35years drove my vehicle pointed out the issues and gave me $4k for my trade and $2k off the MSRP for a 2019 Honda Pilot Touring 7p which was very fair and close to the number I was willing to pay!
Diligent search and professional process. - Bill Nike
Having set very specific requirements (price, specification, finish level, low mileage, safety and reliability) in looking for a used vehicle and, after diligent searching over some weeks, Brandon (Sales) located a vehicle that ticked off most all the boxes! With prior approval, we test drove the vehicle over a 200km round trip resulting in some questions concerning tire wear and brake pads status. CR Honda agreed to reassess the prior 3rd party safety check, resulting in full remediation and compliance. In this regard both the sales and service personnel demonstrated adherence to 'best practice and professional service'. A 10/10 score by any account.
Registration of the vehicle and the transaction of payment and administrative paperwork, was likewise expedited with courtesy, speed, and a satisfactory outcome.
Based on this (and former) dealings with CR Honda, I have no reservation in commending their services.
A very happy customer!
Worst Service I ever experienced in my 45 years of driving - Pissed
This dealership, I feel, destroyed my transmission. They say they do a 20 point check on fluid levels etc. every time you have servicing - if they do (which I doubt) they don't let you know if there is a problem or don't do anything about problems they find including letting you know. In October they said they checked my transmission fluid, in February my transmission died - it had no transmission fluid in it and there was no leak.
I took it in to get the timing belt changed at the time you are suppose to change them, $1700.00 bill. Later I find out the mechanic looked at it and thought it was fine so didn't change it, I was not told at the time, later when I had seals leaking I am told it was not done - I was very angry - then they back tracked and said it was done and they offered to fix the seals at such a reduced rate $400.00 over the original $1800.00 quote I let them hoping that they would do the timing belt at the same time.
I will never go there again and I am cautioning everyone else to not go there if you value your vehicle. I did buy another Honda they are good vehicles but I will never go back to this dealership.
Trust ranchland for your next purchase, I couldn't have... - Moser
Trust ranchland for your next purchase, I couldn't have made a better choice in choosing ranchland Honda, they take the stress out of the whole buying a car thing, I'm exremly happy with my sales purchase, the service depot is wicked awesome with one of the best auto mechanics I've ever seen (he knows his stuff). They invest in the employees there and treat everyone with the upmost respect... Great place great people great prices
Ranchland for the win
High End Customer Service Fell Short of the Best Deal - Don Erichsen
My daughter totalled her 2012 Honda Civic and need a replacement. She was bound and determined to get another Honda and was a motivated buyer. We visited Spring Honda and met with Jason Spring. Jason was very knowledgable and helpful. He spent time getting to know my daughters wants and needs. The dealership and the people who work there were warm and friendly, we never felt pressured to make a move. In the end, however, Spring Honda was unable to win my daughter's business as they were not willing to compete with Alpine Toyota where my daughter was able to buy a new 2017 Corolla for the same term and payment as Spring Honda was offering a used Civic with 40,000 km.
My daughter was disappointed she could not get the Honda she wanted, but is extremely happy with the deal that she could make!
If you are looking for a Honda, Spring Honda is a great place to shop and I would highly recommend them for your Honda needs!
Thanks toJason and Corey for doing the best they could to win our business!!
In British Columbia
Bannister Honda Service & Car Sales