I have had many negative interactions with this dealership"s service department.
The last time I took my car in for an oil change, they had an advertisement that read "accept all competitors coupons". Before my appointment I mentioned I have coupons from different oil change places. The service person said, "no problem, just show me at the end and I'll apply the discount".
Upon completion of my oil change, I presented the coupons ( I had several from large nationally recognized businesses). I was told that Honda does not consider these companies as competitors and they will not accept them. I asked then, what coupons do they recognize as competitors and accept. they responded, "other Honda service centers". Honda doesn't send out any coupons. Out of frustration I asked to speak with the manager. The manager informed me if I do not pay in full, they will place a lien on my vehicle. I felt like I was held hostage.
Another time I called about replacing a light bulb for brake light, I called in and asked for a price for the bulb. I was told the bulbs are sold at cost and they would put them in for free. I was quoted $21.
I then called 3 separate Honda dealerships and they all quoted me $8 for the same bulb. I called Surrey Honda back to ask about the difference in price since it was "cost" price. I was told to go elsewhere if I was unhappy with the quote. No answer as to why their "cost" price was more than other Honda dealerships cost price.
Do not get your vehicle serviced at this dealership. They will take you for every dollar they can!