I was looking for a pre-owned car. I came across one car, in really good condition and super interested in buying it. I expressed my concern that I can't come to check the car right away because I traveled internationally and I am in quarantine and it only matters for 5 days.
Car salesperson Ari: - Super helpful, worked with until late at night to go over the car and policies.
His Boss Ash: - Very inconsiderate person, doesn't move an inch, didn't even talk to me or tried to connect with me on getting the grasp of the situation.
General Manager Ian: - I called to connect with him and complain, the call center team directed me to sales, and no one reached to really hear what the problem and concern is.
The dealership wants me to non-refundable $1000 deposit on a car to hold it because I cannot come in test-drive the car personally for the next 5 days because of quarantine. I haven't heard such a bizarre rule of discomforting customers by forcing them to make a choice to go against Canadian Border Security Agencies v/s buying a car. I agreed to put a $1000 refundable deposit, but they didn't agree.
I highly recommend people avoiding this dealership. They aren't COVID-19 friendly, they don't have any courtesy to provide customer service or help people out. I would prefer to buy the car at a higher price or not buy at all than buying it from them.
Avoid this dealership at all times.