I had been looking online for a Ridgeline for some time when I found what appeared to be a good deal at Vancouver Honda. I live in the interior, so it takes some time to get to the dealership. I negotiated an 'all-in' price and made a $5000 deposit, and said I would pay balance if vehicle was as advertised. I was already planning to go to Vancouver is 2 weeks so set the test drive for that date. Things kind of went sideways with this pandemic, but I had to go for the test-drive because the dealership made my deposit 'NON-REFUNDABLE' if I failed to appear by the set date.
From my salesman, I was informed that the manager continued driving the vehicle until my arrival. The ad indicated 7,950 km, but the vehicle had 8,850 km when I arrived 12 days later. I also found the vehicle had never been serviced even though their manager recommended I change the oil every 6 mo or 8,000 km. I asked salesman about the difference between the 9 sp trans in the 2020 model compared to the 6 sp in the 2019, but said 'he was not well versed on this vehicle'. I also asked if I could switch out rear door-stops to increase door swing and he had no idea what I was talking about. I did complete the purchase, and when I installed the new door stops (from another dealer) I discovered the door speaker was missing. I called and asked why and was told that the manager would call me back - but I'm still waiting for a call-back from the whole mileage debacle.
I've owned a lot of vehicles and my Hondas (or Acuras) have always stood out as great products that exceeded my expectations. This dealership however, has failed miserably.