Vancouver Honda

Most recent experience was atrocious. Had to have my transmission done on my accord. Getting an appointment was easy enough, but that was the high point. Had to call a couple of times to even get a ba transmission done on my accord. Getting an appointment was easy enough, but that was the high point. Had to call a couple of times to even get a ballpark estimate. That actually took 2 days. Was never communicated a definitive timeline for the job. I know it is a major job, but telling me 2 days or something is common practice - even when it's busy. I thought I was being kind and considerate for initially turning down a courtesy car for the initial assessment, but even asking a couple of times for one I was told one wasn't available for the weekend. Worst of all though, no real sense of regret on their part. I don't know of any place where a customer is spending a large amount and is inconvenienced basically a week a dealer wouldn't be trying to be helpful. My sister drives a Toyota and they offer her rides even for an oil change. For god's sake, they gave her a fleece blanket for her car on her last service. To top if off, when I did finally get the vehicle back, I had to wait 45 minutes to pay because they couldn't get an invoice done. I almost lost it when the agent told me they don't do cheques anymore even when I had an open cheque book in front of him for 20 minutes while he fiddled on their system. I don't write formal complaints at all, but this was simply an inexcusable experience. I will see if they make amends. More

hello I am feeling very depressed right now after a bad hello I am feeling very depressed right now after a bad service at this company. after paying more than 1200 for service, my car felt worse, i am sc hello I am feeling very depressed right now after a bad service at this company. after paying more than 1200 for service, my car felt worse, i am scared to drive it. There is this noise in front end which was not there before; i don't know if they broke something or replaced a wrong thing as they were fixing my brakes. It feels like something is either loose or undergoing frictions. The resulting noise is very embarrassing and scary when I drive. I went back to get it re-checked, but they talked to me as if I am making things up. I went back in attempt to get the issue addressed, but all they did was to spin my head; I could not handle the frustration any more so I decided not to go back there. Now I am wondering if I should pay someone else to checkout whatever damage they did. I am very depressed because I can't even know who to trust. Everyday I drive my car I am scared something could break down. The constant noise is daily reminder of this bad service. I have to apologize to my friend whenever the noise goes particularly high which happens sometimes and the car feels like it is about to break down. I must say that I did not have this issue before. All I went there for originally was for break replacement as my front brakes were due for replacement. I had also a weel alignment which originated from a previous Honda dealership (Westwood Honda) which they did not fix... I usually don't rate companies even when I am not satisfied with their service. But this particular situation is a daily frustration. Now i have to put aside more time, to find an honest repair shop, and pay again, and hope that they will be honest and won't damage things in my car. More